Novella

The service was slow, the prices on the menu were less than the app you had to order on and there is a forced gratuity added. My food arrived 10 minutes before the rest of the table and the burger meat and fries had both been WAY overcooked. In the picture you can see the fries I was served with a bonus petrified calamari! My family's meal arrived and the fries were way better but not great. I'm worried now about being stuck on a plane after that guy bomb.

Spent over $130 for three sandwiches and drinks because it looked like a lovely spot to finish our family break . Two came out first and were cold. Fries replaced immediately but clearly needed the oil changed as had a burnt, old taste. Third meal eventually arrived with fatty meat and also cold. None of us ate much and the nearly full plates were cleared by a disinterested waitress. Avoid this place if you don’t want to ruin the end of a lovely holiday

60 dollars for pizza, beer, club soda, and chips and quac. It was not worth it. Electrical plug on table hasn’t been cleaned in ages. Took 10 mins to get beer and food is unappealing. Was rushed to order by the server for no reason.

Awful. Ordered a bottle of wine via their QR code. After 15 minutes nothing had materialized. Finally got it after asking at the bar. Ordered food. They brought plastic utensils, which we declined. Our Steak Frites took a l o n g time and then never showed up. Server said they were having a lot of issues. Yes indeed but I don't think they are technical. Wait staff seemed mostly indifferent. Prices are ridiculously expensive, even for Newark airport. Automatic 18% gratuity, which you can override but most folks will likely not notice it. AVOID THIS PLACE!

Stopped here on a layover and was really hoping for better. The pasta I ordered no joke tasted like Campbell’s soup. For $30. It was so bad after putting salt, pepper and any other seasoning I could ask for I finally gave up and had to send it back. The waitress told me there’s nothing on the menu she’d recommend. Food was gross, unfortunately.

Choose any other place at the airport. We were charged upfront and waited for the food for an hour!! (The restaurant was empty) At the airport! Cesar salad for $16 was small and very low quality. The burger would be ok for $15. But not for $25. Plus 15% included tips for no service and very questionable food.

Great sit down place to people watch. Burger is decent and arrives quickly. Table can use a cleaning in between customers in addition to having dishes removed. Be prepared for high prices.

I ordered Omelette with cheese. It's very hard to make a bad omelette! It tasted bad, felt old, and the texture was dense. I could not finish it, very diaponting. Add to that, it's over priced.

Idky the 2 stars. I enjoyed my drinks and the food was delicious. The customer service was even better. Although I didn't eat, I sat at the bar in front of the grill. All of the food was delicious. Pricey - but what can I expect at an airport.

I tried the margarita pizza, but found it to be very expensive and not satisfying. The mozzarella cheese was thick, and the dough was heavy, which didn't quite meet my expectations. The chicken quesadilla was okay, but overall, it wasn't a place I would be returning to.

Horrible food! Gross. Poor quality. Unprofessional staff. Steak so tough it will break.yoir teeth off. Nasty drinks. Over cooked fries. It was horrible in every sense of the word!

Not sure what all the complaints are about. I had a decent airport dinner with chicken, rice, salad and water for $64. Ok, it's expensive for just one person but the food was not bad and the service was great.

If you say your open and sit a patron down and serve them a beer and take their food order? Why would someone come screaming at Stanley? A lady in yellow came by yelling at the entire staff in front of me over a gentlemen who ordered beer and food. A lady was yelling at 11:20pm at a nearby gentlemen as I sat at my gate. I could even hear him wondering how they had to refund his beer. Then 10 minutes later the yelling lady in yellow with braids helps him get a beer. The staff looked very uncomfortable, the gentleman seemed ok with it and was very polite. The lady in yellow seemed to have calmed down as he paid his bill and left. Very disturbing to see that this how you can be treated as a tourist trying to enjoy your vacation. Then as you depart from New Jersey you get a great look at how they treat you at the airport here.

Fantastic food and friendly service...rare to find in Newark Airport. Definitely come here if you are flying from terminal C.

This eatery is across from gate C75, in terminal C, at Newark Liberty International Airport. You could sit at any of the tables and order from a tablet. As soon as we were seated, an attendant asked if they could wipe our table and placemats down. The menu has drinks/eats and has a wide variety of selections, from seafood, pizza, salads, and burgers. Our drinks were well prepared and we were able to choose the ingredients of our Margherita Pizza. We chose the goat cheese and arugula. The pizza was served at the perfect temperature and we enjoyed it, very much. We were not offered any water, utensils, and we had to ask for an additional plate, so we could share the pizza. Overall, we did enjoy the meal and enjoyed the people watching. It is a nice place to visit, before your flight. You will receive the perfect portions, in order to tie you over, until your next destination.

Nasty and no good food Cold food old and very low Standard doesn't fit the standard airport,

Sorry Novella; I had higher expectations. Across from gate C75 I ordered from the iPad. I wanted something small so I ordered off the kids menu, buttered noodles. When my food FINALLY arrived it was cold. I couldn't rerun it because they bring it to you where you are sitting and the ipad you ordered from. I'm glad I didn't waste $30+ to get an adult meal.

Ordered the breakfast potatoes. "Red bell peppers, onions, fresh herbs, sea salt." They came out nothing like what is advertised. 0 stars if possible

Checked in for a quick bite before my flight . Place was good . Lots of tables ..they have a good selection of IPAs and food. Ordered a Stella 25 oz for about 16$ .. food was good. Ordered chips and guac . Tasted good. But very very expensive .. another issue is the use of app for ordering . I mean , in this age , yeah smartphones are very useful. But if , for eg , my parents come here to buy something, they can't ! I wish they had both options - smartphones and direct order ... overall it was a ok experience !

Reviews for this place are rather harsh. The pizza was not bad at all and cooked well done as we asked. Took about 20 min but the pizza goes in an actual fire. No microwaved pizza here. The cook had a headache and was working at the speed of light. Hope his headache went away. Some vibey music here - felt like I was still in Jamaica. Ya Mon. The salads looked really good! Bartender didn't notice my drink order but she was kind so it's whatever. $13 for a beer isint convenient but hey - typical airport prices. Sorry people leave you mean reviews Novella, you dont deserve it!

Wish I would've checked the reviews before my visit here. don't get the wings. ordered crispy, came out soggy and luke warm. They're roughly $3 per wingette or drummy and the total cost of that dish is +$15.

slow service. No ranch for my french fries. No sugar rim for my lemon drop martini. We won't be back!

The older blonde server that was serving the main dining room was absolutely unprofessional and borderline disgusting. Super rude behavior and it almost seemed as if she was angry at the world. The bartender tried his best and made a decent margarita which was worth 19 dollars. My advice is to avoid this place at absolutely all costs unless you want a salty server with insane attitude to ruin your airport experience. I am disgusted at this woman.

Probably one of the worst meals I ever had. If I could it would be 0 stars. Service and atmosphere are fine, but when you get this bad of food, nothing really matters. Just awful.

Good food, solid service. We sat nearby the kitchen so anything additional that was needed( such as condiments) was received quickly. Staff was kind. They don't bring out your order fast so avoid this restaurant if you are trying to grab a quick bite.

Kinda weird to order a bloody mary and receive tomato juice and maybe some vodka in it. I mean, if that's your thing and you want to blow $90.oo then YOU would prolly give this 5 stars. However, for a person like me and the 2 other people I'm with, then this place isn't a place i would recommend. Oh! I almost forgot we got the fried artichoke hearts too! The picture and write up made them sound delicious! So with these gloriously described and photographed artichokes, if you're looking something tepid in temp and soggy-moist-floppy in texture then this is definitely the appetizer you want! Highly recommended for people that like baby food in a jar! Novella does get the last laugh because, as is the case with nearly every airport, they took so long to bring the drinks and food that we had to pound and stuff and run to the plane. Well played, Novella.

I have never been so appalled in my entire life. There was a waitress who yelled at a friend and myself to get in line. My friend got in line. I sat down to look at the menu at a table that she said was not cleaned( look at pictures) it clearly stated that the table was clean. She kept yelling about her not serving us. I ordered on the iPad app ignoring her as she yelled and stomped and slammed through the restaurant. I assumed she was having a nervous breakdown and should not be entertained. My food came out and another sweet young lady brought my food out I showed her the clean table sign and asked if she minded me sitting there. She did not. The other waitress came out and SNATCHED THE PLATE FROM MY HAND. SNATCHED. I was livid. We ask for the manager and Andre ensured that AFTER her shift he'd take care of her, your read that right AFTER. I explained to him that he will allow her to continue to get away with that psycho behavior because she was too comfortable acting that way with a customer to begin with.

I'm just going to say, we should've read the reviews first. We sat down at a table at Novella. The bartender came over and told us to scan the QR code on the table to order what we wanted. I scanned the code at my seat and placed a food order for the 3 of us. My friend asked the waiter if he could order directly through the waiter and they said no, it's only possible through scanning the app. His wife scanned the code at her seat at our table, and ordered him a beer, as his phone wasn't pulling up the menu. The beer came quickly. We waited for our food, very patiently, might I add. They brought us cups of water while the food was being prepared, which was nice. While we waited, my friend wanted to order another beer and again asked if it was possible to just order the beer verbally, since it took him so long to order the first time and the waiter was so bothered by the question he barked back and demanded the phone be handed to him so he could place the order in "less than a minute". The waiter was so rude. He then goes to bring the beer. They apparently didn't have the beer anymore so came back and he advised him to pick a different one. So he did, not a big problem. We were still waiting for our food, but thought it was odd that none of the workers seemed to be doing "food prep" related things. The waiter was on his phone, which is fine. It was pretty late and they weren't busy by any means. After 40 mins we were starving and figured we should ask about the status since we still hadn't received any update and had a flight to catch. We call the waiter over and ask if he knows how much longer it will be since we have to go soon. He immediately gets defensive and tells us we never ordered anything. I assure him that we did and open the confirmation email and show it to him. He goes "this is not this restaurant". He says "if you look at the barcode on the table it says the name of the restaurant. Your receipt says "Bar Right" and that's your fault that you didn't scan the correct barcode." He kept saying that it was our fault. We told him we literally scanned the code at the seat I was at and that's the menu it pulled up. The bartender then decides to chime in and asks "oh was that your food? We had an order for Bar Right that we made and we sent over to them, but no one ever picked it up. So it's sitting on the counter but it's cold now. We called out for you at the other restaurant but figured you just left. It happens pretty often." Honestly, why would we leave over $100 worth of food, that we already paid for, behind? Especially without telling any staff that we couldn't wait. My friend was like why didn't you ask us, if it happens all the time? Again the waiter comes back into the convo and says its our fault. With the situation escalating, I'm assuming she was a manager, a young lady in chefs clothing that was behind the bar, begins to talk to us and attempts what she thinks is a professional resolution of "we apologize that you had a mix up, but you need to leave, we hope you have a safe flight and a good evening". It was the most condescending, insincere "apology" that you could tell she believed was her effort in defending her staff. I think at that point the bartender realizes how frustrated we are and he tells us we can request a refund through the app and tries to explain that people make that mistake of ordering off the wrong menu all the time. We were just so done with the situation, we wanted to leave so we did. It was a horrible occurrence that makes us never want to fly through Newark again. None of the employees were nice. The waiter was extremely rude, and now I'm just waiting on the refund for the food we never received.

Took 20 minutes for one omlet. Wasn't even good. Gave me a fork that was burning hot.

My first time passing through Newark Liberty International Airport - Terminal C. I sat down to eat at Novella - located in Terminal C. Of course, there are iPads everywhere in food establishments to place your order, check your flight status, read the news, utilize social media, and more. I used the iPad ordering system to order a Burger - Medium, with cheddar, bacon, avocado, lettuce, tomato, onion - no bun - and a side greens salad. You pay with a credit card - there is a physical card swipe reader mounted next to the iPad. 10 minutes or so later - my burger was delivered. It was cooked perfectly and was really tasty! The bacon was rather insubstantial - paper thin. The greens salad was fresh and tasty! #Novella

Pros: N/A Cons: - Rude rude rude staff - Long time to get service - iPads that don't work at all - Messy tables that they do not clean

Honestly got food poisoning from this place. Ordered the chicken salad and a few hours later was chucking up on my flight for hours. Couldn't leave the airport on the other side for hours too for fear of throwing up. I'd only been at home (I live alone) for the days running up to it and had a smoothie for breakfast so there is no way I caught it anywhere else. Didn't take a pic of the food as it was nothing special but posting my receipt so you know this review is legit

Bartender who was of color was extremely rude to myself and my partner. And nice to the patrons who were white. Which was very off putting to me. We were sitting at the bar trying to figure out how to order and once we settled on our choice and paid the bartender told us we should leave and we're taking too long. Mind you we probably had been sitting for no more then ten maybe fifteen minutes. I had then told him I just ordered and he said we were taking too long and sitting here for 30 min and to leave. And kept talking over me and kept telling me to leave. All because a white man was looking for a seat at the bar. If I hadn't paid for my food I would have left. Coming from the service industry I would never speak to anyone like that. And when I'm back at terminal C I will definitely skip Novellas horrible service.

If I could give this place less than one star, I would. I sat down and ordered the "pollo al horno" and patiently waited understanding that many places are short handed right now. 35 minutes later, I had not even been served a glass of water, so I got up and found the server. She said she'd check on the order...a few minutes later she came back and said that the chicken wasn't available. Yep, had I not inquired, apparently no one would have told me that the outrageously expensive chicken I ordered wasn't even available. No one checked, no one seemed to really care. Just wait, it gets worse. They then offered to replace my order with salmon...I agreed since the salmon on the menu looked good (see picture below for what was on the menu). ANOTHER 25 minutes later, they bring out a plate of mixed greens with a small piece of salmon that was pale, had no seasoning, and appeared to be prepared in a microwave. It was absolutely disgusting, but at this point my flight was about to board and I had no time to track someone down to discuss the situation. I ended up getting snacks on the way to my flight. In summary, I paid $35 (including tax and the advance tip) and waited over an hour for an inedible meal and then subsequently had to buy $20 worth of trashy snacks as my lunch while running to my flight.

The Novella located in Terminal C at Newark Airport (EWO) is not worth your time or one-tenth the cost! The service was extremely slow, the food was low quality and tasted bland, and...if you don't pay attention, the system will hit you with an 18% gratuity! The food was not prepared until after one hour when we asked for a status. I had the Cuban sandwich and a Lagunitas IPA. They had to go to another shop and walk the beer back to our table. It was luke warm. The Cuban was bland and cool (not hot). I asked for spicy brown mustard, and they brought out packets of yellow mustard. My wife had the grilled cheese on sourdough and Tomato Bisque. The grilled cheese was Velveeta and the bisque was canned tomato soup. The system generated a tip without my approval. When I questioned the manager about the unapproved tip, he was rude... Do not waste your time. Walk another 50 yards in any direction and you will fare better.

Words cannot begin to describe my frustration with my dining experience here tonight. Ordering on the QR code sucks to begin with. And then their system was down and wouldn't accept any credit cards. When are we going to stand up to this tyranny of iPad ordering? Worst pasta I've ever had. Like queso dip drizzled on top of garbage. Please do yourself a favor and don't come within 50 feet of this establishment. I paid $104 for what I'd pay $12 max for (and $10 of the worth would be from the booze). And that $12 would only be in a situation of desperation. STAY AWAY!

I am writing this review because our server asked us to...after he brought out my undercooked flatbread and while my fellow diners waited an additional 15 minutes for their meals. Okay, here goes! My husband asked for cheese on his omelette, which they forgot. They instead added it to my friend's omelette. He received his replacement omelette 15 minutes later, meanwhile, his toast was now missing from the "new and improved" plate. Instead of just bringing him some toast, they wanted to take his plate again. He asked if he could just receive the toast on a separate dish since we had a flight to catch (crazy concept at the airport, I know...having to catch a flight). He made the mistake of ordering a Bloody Mary, and that took an additional 20 minutes. He had to ask our server for the status of it twice. The four of us just shook our heads the entire time. Having to say to your server, "I have to catch a flight" at the AIRPORT is beyond asinine. We spent an hour and a half at Novella. It was 7:00 AM when we were seated and we were 4 of 7 other people at this "restaurant". We finally made it to the gate while our group was already boarding. We were all in vacation mode so we took this ridiculous experience in stride. Had this been work-related travel, then you can bet your hiney I would have been pissed. Avoid Novella at all costs. There are tons of other options in the immediate area. And their tablet forces you to tip 18% for abysmal service. Classy!

Do not eat here. Minimum 45+ min wait and didn't even get our correct food. Then had to argue getting a refund while then running to catch our flight Avoid at all costs

Bad pizza. They put two pounds of sauce and cheese on a margherita pizza. The staff has no training on how to make a pizza at all. You're eating a soggy puddle. It's expensive too.

After reading a couple of the reviews i was hesitant to try this place, but there weren't exactly a ton of better options so we decided to sit down. Trisha and Daniel were so friendly and VERY attentive. I got pizza, which was so fluffy and yummy. The goat cheese was roasted just the way i like it and they even were able to get me a small cup of balsamic glaze to drizzle over the pizza. The prices are pretty steep, but my 20% off thanks to the explorer card and mileage plus help. 10/10 would recommend.

I know it's at an airport and I am sensitive to the staffing challenges all restaurants are having currently so my standards are super low at this time, I also prefer to avoid writing a negative review and just chalking it up to a bad experience but this place has no right to call itself a restaurant. I won't bore you with the details but everything about my experience was awful! I really hope they pull it together and make the place successful. It has a lot of potential but needs a drastic change and someone who cares about good food.

place was disgusting and wait staff was extremely rude

Lackluster at best. Servers are joke. No water, no hi how are you. The greeting I got was "no you can't sit here miss , it's for 4 people" . Insert eye roll here lol. The reason I ate here was it had one of the better menus at Newark airport. Food Wasn't that great. Service sucked. I asked for bread the said they didn't have any . Meanwhile they have sandwiches with bread!! Coffee wasn't hot. Asked for cream, got milk. They brought the cream, I was finished. Don't go here. Prices inflated for what you get. Service doesn't exist. And you better check that gratuity might be already added. Sorry- not deserved. Cmon Novella. Kick it up a notch or don't bother staying open.

I ordered a beer from a nearby table. After 25 minutes and no beer I tried calling a server. I tired several times over the next 20 minutes and got nothing. This is the 2nd time this happened to me here. Of course my credit card was charged, including an 18% tip. $14.00'for nothing. Just don't order here.

calling this a restaurant is an absolute joke to all other restaurants. this really isn't it. literally nothing good about this place, staff included. the only decent staff member was the guy on aux.

Worst meal I've ever had at an airport. That's saying something. The menu listed 6 components to my dish (Tagliarine Verde). The dish they served had 3. They literally forgot half the the dish. "Fresh pasta" was cheap ramen noodles. The whole dish tasted like a bad pesto and noodles that had a bucket of water poured over it. Do yourself and favor and eat somewhere else.

Please do everyone a favor and stay away from this place. Although it looks nice, it is one of the worst places to eat at. Look at how many bad reviews are of this place, by people who have done many reviews. Check my reviews. I have done over 300 reviews. I rarely put such a bad review of places. But this place sucks. The people working there suck. I hate this place. The waiter checked out my bill for me and charged me over 30% tip. I had to get the manager to take it off. The food sucks and is nothing like in the pictures on the tablets there. The orders take forever to get done. And the waiter asked us multiple times what we ordered. I ordered it on the tablet and they still could not remember what I ordered....how stupid! If you complain, they will cause you to wait for quite a while to get a manager. They know most people are in a rush and won't wait so they take advantage and cheat people.

Definitely the worst restaurant in all the airport I order the food. It took 30 minutes and they just brought the pizza for my wife and the drinks After 20 minutes more I complain about my food. They took 10 more minutes. And they brought my steak sandwich that was a joke. The meat was extremely tinny and was cut it like they need to do it in a rush. And they had 1 hour The service was so bad. They never refill my coke I will never come back.

Walk on past. Really horrid food, and prices high even for airport fare. I ordered fried artichokes and the quinoa sofrito. Both are swimming in oil. The artichokes are like leather on the petal end and the hearts are oil soaked mush. The sofrito is heavy, oily, and dominated by the vinegar in otherwise tasteless pickled onions. With a coke, the meal was about $50. Completely disappointing.

Welcome to OTG-managed Terminal C of EWR, where the snazzy counters look like trendy NYC bars, but behind the veil it's all one company, serving the same ingredients with slight tweaks. Or no tweaks at all, but a different name. I'll venture to say that the service and quality will vary hugely depending on location (pick quieter spots!) and how lucky you are with the employees working when you arrive. My brunch experience at Novella this bright Tuesday 10am was really great, albeit I'll admit my expectations for an airport meal are pretty damn abysmal. I got the Build-Your-Own Torta with fried egg, queso oaxaca, and chorizo which was really yummy. And the Rishi Jade Cloud green tea which is really high quality full-leaf tea. Came to ~$19 with tip before my United card discount and $15.50 with the discount. My server Terry was great and brought water even before I ordered on the iPad. She made sure I got what I needed and deserves props for this since service has been a consistent low point of all my Terminal C experiences thusfar. I know you're reading this, OTG, so give Terry my regards (and a bonus or something)!

Friendly Staff, Great food, and quick service. I'm having a bite before I hop on my flight & I'd 100% suggest stopping here if you want a well portioned meal and some good coffee. I had scrambled eggs, potatoes, and a nice side of bacon and whole grain bread w/ butter & it was all fantastic. The bacon was cooked to perfection, and eggs were as well. In airports I always feel like I get small portions and it leaves me starving when I hop on early flights, but they have a perfect amount. I'm full, ready for my flight and I'd 100% stop here again before my flight.

I had the worst breakfast of my life. Bad service, ice cold eggs and potatoes, the chicken sausage was clearly deep fried several times. It had the burnt exterior and sawdust interior. We had to grab passerbys to get silverware and coffee refills never happend. The credit card scanner charged me incorrectly.

Terrible food, not worth it he money. Service however was good. Stay away yelp wanted me to keep writing, so terrible, terrible terrible not worth the $$$$

This place was awful. I usually don't like to post negative reviews, however, given how expensive this place is, I feel the need to warn others. You order on a tablet at the table and have to pay with tip before your meal is served. The majority of the food that we had, had obviously been cooked ahead of time. The sausage and bacon were dry, old and chewy. No water was served unless requested, which was difficult to find a server to request. No coffee refills. Small breakfast for 3 without alcohol was just shy of $90. I hope for their sake this was just an off-day.

The food is decent at these new iPad restaurants they are trying out around many airports. This place definitely had better food than most of them. Definitely leave yourself around 45 minutes or more or you will be taking it to go or scarfing your food down. I recommend the chicken because it had really good spices.

Food was good. Servers were great. I stupidly ordered a sandwich close in time to my flight boarding. Of course that meant my flight would start boarding early. I told the servers and they tried to rush my order out. Unfortunately my husband was literally about to board so I told them I had to cancel my order before sprinting down terminal C. I made it to the gate and seconds later one of the waiters ran up right behind me with my food. That totally made my day! AND I had a delicious sandwich to enjoy on my flight back to California. 5 stars. All the way.

Breakfast was pretty bad - really did not enjoy my omelet. iPads replaced real service, which meant no waiter checking in on you after you ordered.