Novotel Miami Brickell

This hotel is definitely a conference/business hotel. Location in the Brickell area is quiet but a quick walk to the MetroMover and MetroRail. There are walk and bike paths across from the hotel so you can get to places pretty quickly. The hotel's public areas are really pretty and you get a really cool view of the Miami downtown skyline from the rooftop. The room was clean. My only complaint is the bed was HARD, not even firm, hard. I had to sleep on top of the duvet to try to make the bed a bit softer. I was very glad I only stayed one night because I can't sleep on firm beds. Also, if you are a light sleeper, there may be a lot of random noise, from toilets flushing to the rail car.

There was a Bed Bug issue in my room and the way I was dealt with was as if I was bothering staff. I was told "I am not a bed bug expert". In situations of sanitation and health, I expect to be treated with courtesy, feel heard and timely responses matter. Credit, refund or something to make the situation right. To be fair, it was only when a complex issue arrived did staff change their tone. Prior to that checking in was easy and quick, friendly front desk and housekeeping. It's just important to teach staff how to manage complex situations because then all professionalism goes out the door.

I had a very disappointing experience during my stay at Novotel from Dec 22–24, 2025, which is surprising given that I have stayed at many Novotel properties across the globe and usually trust the brand. Initially, I was assigned a room where the bathroom floor was clearly not cleaned at all there were visible stains, dirt, and it looked like nothing had been wiped. On top of that, the room had a very strong and unpleasant smell, making it completely unacceptable to stay in, especially after paying almost $160 per night. I immediately contacted the front desk, and after inspection, they did change my room. While the second room was cleaner, the room size was extremely small compared to other Novotel properties, which was another letdown. Room service was equally disappointing. I contacted them to request basic cutlery or plates (even plastic), but I was told they only provide to-go boxes and no glassware or proper cutlery at all. When my food delivery arrived, I called the front desk multiple times to remind them about the request. After waiting one and a half hours, I finally had to go down myself to the restaurant to collect the items I needed. This level of service is unacceptable.Additionally, the hotel was not flexible at all with even a one-hour late checkout, something that many other hotels including Novotel properties usually accommodate. Overall, this was by far the most disappointing Novotel stay I have ever had, both in terms of cleanliness and service. Unfortunately, I would not recommend this property, and I will think twice before booking this location again.

Awesome hotel! Stayed here for 7 nights. Good food, good drinks. Don’t have to leave this hotel if you don’t t want to. Pool lounge was great! Staff was great. My only complaint about the hotel is the hallways and entry area of the rooms have a bad eco. Great little Lebanese food truck across the street has great food as well. Good are to take walks any time of the day or night.

⭐ 5/5 — Exceptional Experience at Novotel Miami Brickell My stay at Novotel Miami Brickell was truly exceptional. From the very beginning, the level of service exceeded all expectations. I was warmly welcomed by Bianca at the reception, who provided outstanding assistance throughout my stay. She arranged a complimentary upgrade to a beautiful bay view room and followed up regularly to make sure everything was perfect. Her professionalism, kindness, and genuine care made a remarkable difference. When I entered my room, I was delighted to find chocolate-covered strawberries waiting for me — such a thoughtful and elegant welcome. The room was spotless, calm, and beautifully prepared, with a stunning view that made my stay even more relaxing. When I requested a bathrobe, it was delivered right away, along with a selection of tea — another thoughtful gesture that added even more comfort to my stay. Overall, my experience at Novotel Miami Brickell was outstanding from start to finish. I highly recommend this hotel for its elegance, comfort, perfect location, and exceptional hospitality. I will definitely return on my next visit to Miami.

I booked the highest room category in the hotel, expecting a true suite experience. However, the room did not feel like a real suite in terms of comfort, design, or practicality. Several issues unfortunately affected our stay: • The train noise was incredibly loud, especially at night. It was constant and strong enough to interrupt sleep multiple times — far beyond what would be considered normal city noise. • The shower water pressure was extremely weak, and on top of that, there was a serious shortage of hot water, making basic showering uncomfortable. • Housekeeping was provided only every two days, and even after specifically requesting a sheet change, it was never done. • The sofa bed, when opened, completely blocks the entrance door, leaving no safe exit route in case of an emergency such as fire or earthquake — a major safety concern. • There was no bellboy service, so I had to carry three large suitcases to and from the room myself. • Parking costs 35 USD per day, and reaching the hotel from the parking area requires taking two separate elevators — first to the lobby, then to the room — which is not convenient. • The air conditioning only worked in the bedroom, leaving the living room part of the suite warm and uncomfortable. Despite all these issues — and although we could have raised complaints — we chose to remain polite, quiet, and left the hotel with a smile. However, the final “cleaning damage fee” was something we could not stay silent about. We were charged 160 USD, claiming that my daughter had drawn on a small section of the wall with a dry marker and that a few crumbs were found on the carpet. We were never made aware of these during the stay. If we had noticed the mark, we would have cleaned it immediately — as dry marker easily wipes off. The carpet also had no permanent damage; a simple vacuuming would have been more than enough. This was especially disappointing because we have stayed at many Accor hotels worldwide with our children, and we have never been charged a cleaning fee before. This felt unreasonable and inconsistent with the standards we expect from the Accor brand. In the spirit of transparency, I have also attached the photos the hotel provided regarding this charge. Positive points: • The hotel’s location is excellent and close to many places. • Yusuf, the Accor representative, was truly kind, attentive, and professional throughout our stay. Additionally, I would like to acknowledge that the hotel refunded the 74.90 USD parking fee for two nights due to my Accor Gold membership, which we appreciated. Overall, while the staff — especially Yusuf — were hospitable, the room quality, serious noise issues, facility shortcomings, and the unjust cleaning charge made this stay far below our expectations. I sincerely hope the hotel management reviews these practices to ensure a fair and transparent experience for future guests.

⭐️⭐️⭐️⭐️⭐️ An Outstanding Experience at Novotel Miami Brickell! From the moment we arrived, the team at Novotel Miami Brickell made us feel completely at home — but the true highlight of our stay was the unbelievable customer service from Christian. His attention to detail, warmth, and genuine care went far beyond what you’d expect from even the best hotels. Every interaction felt personal, thoughtful, and effortless. Whether it was helping us with local recommendations, ensuring our room was perfect, or simply greeting us with a smile that brightened the day, Christian turned a great stay into an unforgettable one. The hotel itself is modern, stylish, and perfectly located, but it’s people like him who make Novotel Miami Brickell truly special. Highly recommend this hotel to anyone visiting Miami — and if you’re lucky enough to meet Christian, you’re in for 5-star service and then some!

I am writing this review to share a serious safety incident that occurred during my stay, along with my disappointment in how the hotel handled the follow-up process. During our stay, the iron in our room experienced an electrical malfunction that resulted in burning and sparking while in use. This was an alarming and dangerous moment for me and my family. Thankfully no one was injured, but the potential risk was significant. I immediately reported the issue, expecting clear documentation and transparency regarding what actions were taken to prevent this from happening again. However, despite multiple written requests, the hotel refused to provide even a basic written incident summary or confirmation of the corrective actions taken. Instead, they insisted that all records were “internal,” which is not reassuring for a guest who experienced a real safety hazard. A hotel with this level of reputation should understand that guests deserve written clarity, especially in situations involving electrical safety. The lack of transparency and unwillingness to share even a simple incident summary left us feeling dismissed rather than protected. Safety issues can occur anywhere — but how a hotel handles them is what truly reflects its standards. Unfortunately, in this case, the response did not meet the level of accountability we expected. I hope the management takes this feedback seriously and improves both their safety procedures and their communication with guests.

The service is great! The decor is outstanding! The espresso martini was delicious. I love the stand alone open bar ! Check it out for yourself!

Enjoyed a weekend stay at Novotel. It doesn't look like much at first, but it has quite a bit going for it. Breakfast was included everyday, there were pastries, cereal, eggs, lox, sausage, granola, fruit and more! There's a pool for hotel guest and they brought out a DJ on Saturday which was fun. It also is in a good location with a Publix next door and all things Brickell a couple blocks away. Pool area also has happy hour 3-7 during the week for food and drinks! Gym was small but functional.

The location and relative youth of this hotel (less than 10 years old) are pretty much the only redeeming factors. Other than that, I found it completely ABSURD that when I brought leftovers back that I wanted to heat up later, I could not heat them up because the rooms do not come with microwaves. You have to pay $15 to RENT a microwave from them, which I was not going to do for just one leftover meal. Even if they don't want to supply a microwave to each room, they could at least put one in each of the ice machine rooms that are in the middle of the hallway. Another huge annoyance: the rooftop bar and pool were not opened during the hours that they said it would be. Myself and other guests got to the rooftop bar and pool at 9pm, which should have been fine seeing as the posted hours on both the door and on the flyer they give you at check-in say it is open until 10pm. But nope. It was dark and closed and I guess they figure the bar area at the lobby suffices but, like, the whole reason why people choose this hotel other than location is because of the VIEWS at the top floor bar. It just feels like false advertising. Lastly, if you try to call the front desk for ANY reason, don't expect an answer. I tried to ask the front desk a question by calling several times, only to go down to see that the front desk clerk was just chillin. And I won't even mention the $35 per night parking fee. To their credit, I saw no roaches or bedbugs, which are important to me when selecting a hotel. But everything else was wack.

Great hotel, felt age appropriate for an early 30s group I was with. Great energy on the pool rooftop and nice lounge bar. The drinks were strong, you definitely get your money worth. Overall good service and great location in Brickell

I stayed at this hotel for a quick getaway. I arrived early around 10:40am and I was able to check in early for $50. The hotel is aesthetically pleasing and the staff was friendly during check-in. This hotel is located across from a Walgreens, Sky Coffee and Simpson park, all are within walking distance. The rooftop pool is really nice, they also have a bar near the pool, I opted for a virgin mojito which was the only option for a mocktail. The wings at the hotel are pretty good, 7 wings $16 on the menu but room service total was $27, the staff was nice enough to comp the wings because of the timeframe it took for them to be delivered (30 mins). They do have on site parking for a daily fee. Day 2 of my stay. Today I decided to dine in the restaurant inside the hotel for break, it's called UVA. I ordered the salmon bagel and it is delicious. Bagel with smoked salmon, capers, onions and tomato. Staff was friendly, Isabella was my server but all the staff checked on me during my dining experience. Once I was done with my activities for the day I went back to the pool, it does get crowded but they have a lot of seating options. The hotel also has different roo activities from Wednesday-Sunday. Day 3 of my stay. I didn't spend much time at the hotel this morning but once I came back I called for my room to be cleaned and fresh towels. I had to callback because it was over an hour since my initial call. I did receive the fresh towels after the second call but it took 15-20 mins before housekeeping came to clean my room. The housekeeper was nice and cleaned quickly. She emptied the trash, took the dirty towels and put on fresh sheets. Day 4 checking out was very simple and fast. Overall, my stay here was very nice. I thoroughly enjoyed the pool, the hotel is beautiful, the room is nice and clean. The staff was friendly and welcoming. I would stay here again. The area is less active and does not have much in walking distance from what I saw but the hotel itself is definitely nice.

This is my first time on this hotel. I will update tomorrow after I've ventured around so far I love the simplistic room.

Absolutely astonishing Hotel. I wish we stayed here longer! We flew in early from a red eye and the man at the front desk, Jordan was so accommodating and allowed us to check in early. From the early check in, to all of the Ammenities-- this hotel deserves more than a 5 star. I don't remember all off the staff members name, but everyone here was sooo nice. The ambiance is everything you see pictured. You can tell that everything was thought through and the design was so creative. We didn't get to try out the food, but the bar was outstanding. Extremely impressed by this hotel. Thank you so much for having us!

Food: 3.75. Review for Vista Rooftop Bar which is located on the rooftop of this hotel. Came by for a late night (9:20 pm) Monday meal. Food is from their restaurant located on the lobby floor (UVA Restaurant). Cutoff for food was 9:30 pm We ordered their Cubano sandwich, sweet potato fries, and calamari. Food took a lot of time and tasted like it was sitting out for a bit (not hot). Luckily, the food had good flavor. Fries were still slightly crispy even though most were cold Service was okay. Ambiance is excellent with great views. Pool is also located next to seating area. Sadly, rooftop is close at 10 pm so it was a quick meal. Service: 3.5 Ambiance: 4.5 Value: 3.5

Novotel Miami Brickell was a great experience from start to finish. Conveniently located less than 10 mins from the Miami cruise ship terminals, it was the perfect place to stay 1 day/night before flying back to Houston, TX. It only took us 8-9 mins to Uber from the hotel to the airport as well. While we were here, I needed to get some work done on my computer, and was worried the wifi wouldn't be strong or reliable. But luckily their wifi is GREAT! I had no problems at all. There are plenty of tables, chairs, outlets, etc in their lobby, in your room, or on their 12th floor overlooking the city. I was surprised how nice their gym and pool was on the 12th flr also. Their rooms were SPACIOUS and CLEAN. For Miami and the price, this hotel is a great bang for your buck. The rooms have a coffee maker and small refrigerator also. 10/10 would recommend this hotel for your comfortable stay in Miami. Thanks Novotel!

Awesome experience! Located a short distance from downtown and all the action. The rooms are clean and views of the city are amazing. I highly recommend.

Location: meh, if you are wanting to hoof it around downtown. Service at the front desk: wonderful! Kind and efficient! Room: as with any booking down through a third party, it seems as though the rooms are always the lowest on the list of spots. We heard the teams running most of the time and while it didn't prevent rest necessarily as much as the unbelievably uncomfortable bed did, it was annoying.

I stayed here for a few nights as this was the location for our quarterly management meeting. There were about 30 of us staying here in rooms, along with occupying one of their large conference rooms for our presentations. The hotel lobby has a tall Impressive ceiling; a very fresh clean look. There's a bar here, a restaurant, and conference rooms; very convenient. My room with a king bed was nice, not that big, but felt clean. The shower was a good size, though the bathroom lacked counter space for toiletries. The espresso machine with Lavazza pods was a nice touch. The fridge worked well, and so did the TV, located right in front of the bed. Service here was good. Each day there was a breakfast table set up with different drinks. For one morning there was only fruit and pastries offered for breakfast so I went and ate at their restaurant. The service was good there and the bacon and eggs were cooked well. The rooftop has a bar and impressive pool. The view is really nice. The bartender was super friendly and talkative. One aspect I didn't like was the lack of small rooms or areas to have a peaceful discussion. Five of us on our team wanted to huddle one afternoon for just an hour to talk, and when I asked the front desk for a meeting room, they had a hotel staff member call me and tell me the cost is usually $500 but would provide one at a discount of $300. For one hour? No thanks. Further, because I was stuck in a meeting, I asked for a 3pm checkout, instead of noon, and they refused to do it unless I paid extra.

Absolutely one the best hotels in the Brickell area that won't rip a hole in your pocket! Travel dates Jan 23-26. Service : Dwain is the true ambassador of hospitality. His attention and authentic concern of every customer's needs shines as soon as he smiles through the mask. Lobby: Clean and impressive. From taking zoom calls to meeting with friends, the lobby has several areas to enjoy life's demands. Room: My room was clean and smells incredible fresh. The bed is comfortable and the AC is easy to use. Gym: Small but has everything you need for a work out. From running a few miles to a HIIT session, stay fit while traveling. Morning Bar Service: The lady tried her best but when a line formed more than 2-3 customers, she became flustered and needed to repeat questions and answers from customers. No one helped her which was surprising as a new morning manager seemed to start on the job. Central location: Grocery store and Walgreens is located across the street. 10-12 min short walk to the city center of Brickell.

We stayed here for a full week and have absolutely no complaints. The hotel is modern. Well kept very clean. They have a great fitness center and the facility itself is beautiful. We had consistent room service while we were there. Everyone did an incredible job cleaning up after our mess. From, check in to check out. We had nothing but a great experience. We spent most of our days at the pool, which can get very busy on weekends, but if you go around 11 AM you should be able to get a spot. This hotel is in a really quiet location away from the craziness, which we enjoyed. Highly recommend this hotel. We will stay here again when we come back to Miami.

YES YES YES!!! The aesthetics are everything here. Price is affordable to in Miami! Everything is pretty much 10-20 min drive if it's not nearby. I enjoyed my stay here thoroughly. I had an inconvenience where i got hurt after going out and they provided me with some band-aids, luckily there is a Walgreens within walking distance! You can get so many nice pictures from the lobby to the rooftop bar/pool. So many amenities at this hotel! And the aesthetic is gorgeous and simply unique! Rooms have nice large windows and the hotel has various events during the week/weekend on the rooftop! Food was pretty good too! I had the pizza, quesadilla, and calamari and all were delicious! They also have full body mirrors in the room, which is a huge plus!!

Heads up! If you're getting married, this hotel is NOT the place for you... you won't feel special on that important day. They could care less. Fornus, the experience at this hotel was completely disappointing. I was gifted a night here with my fiancée to spend our first night together as husband and wife and all we found was inconveniences all around. First, the parking is not included for the guests which I find completely absurd if you're already spending money on a room. But, whatever.. I guess that's nothing too bad to complaint about.. because of course, "you're gonna have a great and relaxing experience right?" So it's worth it. ... well, this wasn't the case! We get to the front desk, we get our room key and off we go to the room. We get there and not one little sign of "congrats" or anything.. so ok, we are just some regular clients. You can tell they don't put an extra effort for the special occasions. The bathroom doesn't even have an air extractor which is weird... we noticed there was just one small bottle of water and called to receive another one because we are two people, you know. The rooms is for two. The lady just said "we only give one.. you have to buy it" ... we notice there was just one towel so we called to get another one.. on that call we also asked for a toothpaste since we found none in the bathroom .. their answer? "You have to buy it" .. "oh no wait.. we ran out of toothpaste in the store of the hotel" We asked for a slipper or something... "you have to buy it" At this point we were so tired and uncomfortable with the whole situation that we called to say "please give us a refund... we don't want to stay the night.. how can it be that we don't even receive WATER because you only give a small bottle per room. We are celebrating our marriage and this is way we are treated as clients?" The answer was "let me talk to the manager" (the one that should have solved the issues from the first place!) We suddenly hear a knock on the door.. a bag with the towel we asked for.. 2 bottles of water and 2 toothbrushes with a tiny toothpaste. After we were told they did not have any. Not once did we receive a call apologizing for the whole situation. We felt they brought the things we asked for as a way of saying "here! Don't bother us anymore" We tried to relax.. take a shower and let everything go.. But we spent like 10 min trying to turn on the shower and it was stuck. Called to get some help and not even the guy could do it. After trying several times he did. He leaves And I noticed there's no shower cap and I did not want to get my hair wet. At this point we are already uncomfortable to have to call for the like 5th time to ask for something so basic as a shower cap! come on! You're in a hotel. What are we paying for? A bed? Honestly, not even comfy. Huge hard pillows that will leave you with neck pain. We tried to still enjoy and let go of the bad service, disappointing moments and "stingy-ness" of this place. But once we pulled the sheets... we found a hair. I founded nasty. Period. The lightbulb was twitching so we had to turn it off because it was very annoying. I wake up around 7:30 am, get up towards the bathroom and saw a paper they slipped under the door... what would you think? Maybe apologies for the inconveniences we found last night.. a 'congrats' card for the wedding.. a 'welcome-to-our-hotel' card... or something.. well no, it was the receipt of the night and the parking. Are you kidding me? At this point we feel like they are just kicking us out. Honestly I wouldn't recommend this hotel. Unless you want to throw you money away. They DO NOT anticipate the needs of the client.. and that says a lot. We were honestly better off at home. 100% unsatisfied!

The hotel has all the look of an amazing establishment and the staff was really nice. The rooms are nice and clean as well but the beds and pillows. On my. I like a form mattress but this was like sleeping on a concrete block. I'd maybe thing it was just this one but the pillows were like boulders themselves. If you want a booghie looking hotel with a hard bed. This is your place. I will say the Cuban coffee maker in the room was amazing and the bathroom was really nice. It was the bed that kilt it for me.

Stayed here for 2 weeks on a work trip. Love the bar area and the employees are really nice. Parking overnight got pricey but makes sense cause of the area. The pool is nice and quiet / relaxing. (Won't include this in the stars because I knew better than to get room service at 11pm while hangry...) but Ps. DO NOT order room service. Hands down the worst chicken tenders(didn't even come with fries) and worst Cuban AND worst lava cake I've ever had... only for a small price of $79.93 :)))))

Visiting on a business trip, the check in was quick. From what I can see, the hotel is about half mile from the waterfront. Not sure why they would stick corporate customers on the lowest floor facing trees. While here I plan to use the gym which is on the top floor facing the city view. The pool also has a different city view. The hotel caters to a younger crowd.

As of may 15th I'm gonna be living in Miami and I've been a few times since November to check out Florida and see what part agrees with me. So I have friends that live in Brickell and so I decided to exolore for a few days by visiting this hotel. It seemed ok. Perhaps because of the pandemic you cant really get any hot food besides a warmed up cressointe and some coffee. They have a "party " upstairs at the rooftop pool. Interesting crowd. Some girls who were like 17 tried to convince me to buy them drinks...since I'm 42 I stayed away from the jailbait convention. And it's a credit to Roberto the bartender on the rooftop that he wouldnt get them a drink either. Those views are amazing. It's a 3 block walk from one of my favorite restaurants in Brickell :gyu kaku. You have a choice ...either sushi and salad or full blown meat fest. Although the railway is like 30 yards from the hotel it would not contribute to you not sleeping. It's about a 10 block walk or a $8.00 uber or Lyft to downtown brickell where some of the local nightlife is. The lobby of this place smells like a perfume factory. If you want to spend time in miami beach then you should get a hotel in miami beach: free advice. I think 4 nights here cost less than $600.00 from booking.com

Nice location downtown right next to the Publix. Grocery store. And nice amenities a little slow with customer service at the front desk but other than that what you check into the hotel is very good..

Lovely hotel in the heart of downtown. Mins away from lots of shops and the metro mover. It's a little of a staycation/work trip for us. Truly enjoyed it

I was quite satisfied with my stay at this newer Novotel. Location was good, in Brickell, but not as great as some other hoteld in the area, more centrally located. This is one of the better Novotels, as I am quite familiar with the brand. Tasteful common areas, spacious and nicely furnished rooms, good service, friendly staff in caffee and bar, as well as at front desk. The only minuses are location and the fact that it was way too expensive (well, high season). Look forward to stay there again soon.

Great stay, clean rooms, great views and central location

Solid 3 out of 5 hotel on the outer bounds of brickell - about a 5 minute walk from the center of the town. Rooms are fine and have a fridge - the amenities are nice with a rooftop deck pool with bar where you can do work or relax.

The checkin was quick simple and good They did inform me of loosing the garage card and the fee would be $150 Booked via booking and they new that and the only thing needed was a card for incidentals which is the normal . We got a king room it was comfortable I love the colors of this hotel Self parking is $25 which is the only reason I am giving 4 stars because it's such a narrow garage entrance the parking lot is weird There is double spaces so beware if someone parks behind you you could be Stuck The bathroom is decent the shower glass is only one side For $100 was a great price and the staff was decent there wasn't any other communication We stayed in room 405 which was a king size View to the street It didn't have any bad smells

I chose this hotel because of the reviews and the deal I received from TripAdvisor. Once I arrived, I noticed that the hotel looked exactly like the photos! I was then greeted by a very friendly desk attendant (I didn't catch his name but he has salt and pepper hair, kinda short, and very outgoing). We had a lovely conversation as he checked me in, and assured me of all of the hotel amenities. I was placed on the 4th floor and had a great view of the city. I was worried that I would hear the elevator noise from my room, but that was never a problem. My room was the perfect size for me and my dog, but I recommend a bigger room for a couple. My room was clean and stocked with everything that I needed. On the second day, I decided to check out the rooftop pool. Once again, it looked just like the photos online. The water was warm and the view was spectacular. There is also a full bar. Due to Covid, room cleaning occurs every 3 days. This was perfect because I ran out of clean towels on the 3rd day. Once I returned to my room, my trash was taken out, bed was made, and the cleaner even laid out my dog's clothes on the bed. My only complaint is that I noticed that my sheets were dirty on the last night of my stay. I didn't mention this to the front desk because I realized I had already slept in them, I was super tired and I know things aren't always perfect. Overall, I had an amazing experience and I would highly recommend this hotel to anyone staying in the Brickell area.

We really enjoyed our stay! Great ambience, really cute boutique decor. Love the rooftop pool and vibe. Breakfast buffet was very good. However, they do not give complimentary water to guests and mattress was very very hard. I recommend new beds or some type of pillow topper or something because that was not comfortable at all. Other than that, we received excellent customer service from the front desk and it is in such a great location in Brickell.

Well we just checked out and I'm sitting in the airport reflecting on our stay here this weekend. I must say wow...it really was great! Below is a summary of my thoughts: 1. Pulling up, the hotel feels awkwardly placed but once you actually walk around and explore the area...you realize it's the perfect location! It's near Publix, Walgreens, restaurants, nightlife...everything that represents a nice Brickell vibe. Loved the location. 2 . Our room was clean and crisp with an awesome view. It takes some adjustment to not having room service everyday but it just made us spruce up more lol. 3. The rooftop pool/bar is DEFINITELY a highlight of this hotel and our stay. Awesome city views...beautiful friendly people, and a peaceful yet vibrant energy. We went back at least 3 times during our stay to mix mingle and relax. 4. Front desk workers and servers at the lobby restaurant were pleasant, prompt, and professional. I must say, staying here made our trip to Miami quite memorable! Keep up the good work. I highly recommend!

Looking for a cute insta worthy hotel for your Bachelorette weekend getaway?! This is definitely the stay you want to pick. Great location, amazing beds and a picturesque view from the pool area which is located right on the terrace. Friendly and welcoming staff who are very helpful with direction or suggesting on places to it. Come here often for work and every time I see this Hotel on my schedule I have to pack cute bathing suits and cute outfits lol

Had no issues!! Lovely hotel to stay at if you're okay with being a ~10 minute walk outside of actually 'downtown' downtown. Interiors: 5/5 The decor in this hotel is amazing, totally my vibe with the beach soft pinks and white in the common areas (rooftop pool and lobby). The sunset view from the rooftop pool is really nice! The rooms themselves are really spacious and comfortable and stylish, even with a large-ish desk that was perfect for getting some remote work done. Service: 5/5 Everyone at the front desk was more than friendly, telling us funny stories about the late night shift, and any waitstaff we encountered the same. We didn't request too many services, just not that kind of people, but overall we felt a nice vibe. Location: 4/5 Marking this a bit lower just so people are aware the location is slightly outside of downtown, although the walk is nothing unmanageable. I walked to/from Brickell City Centre in platform heels to go out and it was totally fine, less than 15min walk.

Very honest review here. Aesthetically speaking the hotel Is gorgeous inside, however the service is TERRIBLE. We called down from our room 6 different times over the course of 2 days to have basic things brought up to us, not a single thing was ever brought to us. These are some of the laziest workers you can encounter in Miami. The whole staff is just drifting around doing nothing

We flew in for a concert and needed a place to stay, it was Vday weekend and things were pretty pricey. This was 1 of the cheapest/decent places we could find. $350 a night. Parking was $35. It did what it was suppose to do. It was clean and comfortable. Had some decent amenities, location was decent, unfortunately, the staff was SLOW moving, but they were friendly! I would stay here again.

Don't waist your time in this hotel. Front desk is helpless and not welcoming. We stayed for 5 nights had to repeatedly ask for towels until the last night to get some. Never were able to get housekeeping when they actually came at our door saying they were coming back in 10 min and they never did ! We called to have it done still didn't get it done. We also had front desk saying they would call us back to update us never did it. It's just a whole mess and no one wants to take responsibility. Very disappointing . Keep your money for another one ! Awww and elevator didn't work for a full day ;)

I walked into this hotel at 6am and said hi to the man at the front desk. He didn't acknowledge my existence. Didn't say hi back. What kind of service is this? Truly ruined my experience and I expect more from such a pricey hotel.

BAD Experience with PEDRO LOPEZ front desk. He wouldn't let me check in because my friend who had our reservation had a delayed flight. Even if I had her put me in the reservation. He wanted me to deposit $500 even when my girlfriend and I had already paid it all online. I was HELPED by the gentleman Mr. Dwain, good customer service. I found out I didn't need that deposit since my girlfriend had it on her credit card. OVERALL PEDRO GAVE ME A HARD TIME AND EMBARRASSED ME IN THE LOBBY BY HIS LOUD VOICE TELLING ME HE CAN'T CHECK ME IN BECAUSE OF THIS AND THAT. GEEZ U NEED TO GET FIRED.

Was the worst hotel experience in a time. The noise due to room location was terrible. The hotel allowed people to drink and party on the veranda all night. Finally at 6 am they asked them to move only to have them drink and smoke in the hall way waiting for the pool to open at 630AM. If you are there to party maybe ok but for work pick a different hotel. Staff was absolutely no help. asked to be moved and was not accommodated which would have been fine if they closed the veranda and bar on schedule but people partying to all hours of the night (3am) within sight of front desk. Food was ok but service was poor....timing was always late on every meal and people were always waiting for stations to be refilled. Lots of options in the area to pick from This is scratched off my list.

Front desk people are nice but ran by poor management. For what you're paying, the rooms need a remodel. Not worth the hype of a nice lobby and rooftop. Take your money elsewhere.

We stayed at Novotel for my daughter's 18th birthday a couple of weeks back. We had a very nice time at this hotel and found it to be clean, comfortable, and a great stay. It's within walking distance of great restaurants in the Brickell area and the City Centre. The staff was also great at Novotel. The standouts were the housekeeping staff and Shawn from the pool bar. He made awesome drinks and had a great friendly demeanor that everyone was thanking him for his great service! The pool was also warmed which was a plus and the views from the pool deck were phenomenal. We'll be back soon to enjoy the comfortable beds, nice hotel, Shawn's drinks!

Anybody that travels to Miami knows how expensive hotels are in and around the city. I booked Novotel on what I thought was a good deal for a 4-star hotel ($200 a night). The hotel is super clean and has a nice tropical Miami vibe. The hotel has parking onsite with direct access from the parking garage to the hotel (more to come). The room: This was probably one of the cleanest hotels I have been in. The room seemed brand-new. We had a king room on the 3rdfloor overlooking the city. I suggest requesting a room higher up (there are 11 floors of rooms). You can see Biscayne Bay from the higher floors. The downside to the room is it is very minimalistic. There is ZERO shelving in the bathrooms. Just a standalone sink, tile shower, and standard toilet. There is also no closets in the rooms. There was an iron and ironing board propped up against the wall. Everything else is a typical hotel room. Dresser/TV stand combo, coffee maker, side table with lamp. The rooms are upscale just to minimalistic if you are staying for more than a couple nights. The pool area: AMAZING!!!! The pool and bar is the best part about the entire hotel! The 12th floor has a gym, conference rooms, and access to the rooftop bar and pool. There is plenty of lounge seating, bar seating, and a huge infinity pool. The pool area is open all day every day until midnight. Drinks are very expensive. About 16 for a basic cocktail. But the atmosphere is great, and you can see the entire city from the rooftop. A great place to hang out after coming back to the hotel after dinner. Restaurant: Novotel offers a full-service restaurant with room service. I did not eat in the restaurant but did have room service breakfast one morning. You can order from your phone using a QR code and have the choice to pay at order or charge to your room. I personally feel the breakfast is overpriced. I would compare it to waffle house style food with fancy names. You are paying for the convince. Parking: It is great that they have their own parking at the hotel. But it is EXPENSIVE. $35 a night automatically charged to your room. When pulling into the garage you get a parking ticket that they front desk validates for the duration of your stay then charges it to the room. Being a Tesla driver, I would not mind paying for parking if they offered a place to charge like most all the other parking garages in Miami. There is not free parking anywhere in downtown Miami but 35 a night is a lot for basic parking.

We booked this hotel the night before our scheduled cruise. I picked this hotel because I want to be near downtown but NOT too close. If you are looking for a cheap hotel, this is not it. Most cheap hotels are near the airport ~ to noisy for my taste. While this hotel is not in the heart of downtown(about 2 blocks away), it had a few things in its favor. Not as noisy as the others. It is right next to the Publix grocery store ~ amazing food, especially the deli(fried chicken and sandwiches). The best hotel feature is the roof tops pool/bar ~just drop dead beautiful at night. The gym is at the top as well and had a wonderful view. Great service as expected. We will definitely come back.

Front desk employee (Yosef) was extremely unfriendly and rude. The front desk Valerie did not provide parking instructions at check in causing confusion and incurring an additional$10 charge on top of the daily $35 rate. Yosef was extremely condescending insinuating it was my fault for not asking at check in. Just rude and poor customer service. Yosef need not be customer facing.

This review is based on Easter Brunch experience only. This restaurant offers brunch every weekend but I waited until a special occasion to try it. Reservations were easy but unfortunately the experience was not good. Our waitress took a while to come greet us and the mimosas took even longer to come to the table. The mimosas were pre-made with a very sweet orange juice so they didn't taste so good. I believe they were just orange juice and not really mimosas, therefore, I asked for a glass of just brut and that took even longer to arrive to the table. I was told that they ran out of champagne by 2:15pm and they said they have to get bottles from upstairs... I waited for 30 minutes for one glass. Meanwhile, I can see the manager and hostess just standing by the buffet table looking around like trying to find something to do. I truly cannot understand this. The restaurant was not nearly full capacity. Service needs improvement. The restaurant has around 25 tables mostly are 2 tops. Many tables were kept dirty for a long time. On this holiday, the restaurant was not that busy at all. Service could've been much better. The food was not good mainly due to preparation and presentation. The highlight of the buffet was the lobster bisque. The antipasto buffet was simple and the food that is supposed to be warm was cold and what is supposed to be cold was kept at room temperature. I noticed the lack of lamps or any other tools to maintain the warmth in some items that are more enjoyable hot like churros and breads. Seafood salads, mozzarella cheese, and yogurt were kept at room temperature when they should be kept colder. Raw oysters and shrimps were the only items placed on ice. The ceviche was not enjoyable because it was too acidic. The taste of lemon was just too strong. The only hot items on the buffet were the bisque, egg on muffin, and the waffles since they had a waffle machine for you to make your own waffle. Ok? I thought the buffet part is mediocre but once I order my main course (included in the price) I would be able to enjoy a great meal since it is made just for me. I was wrong! All the main courses are pre-made so they are plated in the back kitchen just waiting to be served. All the meats were pre-cooked so you couldn't order a preferred temperature not to mentioned the texture issue once the meat has been seating for a while. It was terribly disappointing to eat pre-cooked meat in that manner. It would've been better to have a carving station. There was no point of me sending the food back to the kitchen because they didn't have anything to replace with so I just left it. I saw the table next us send back their main dishes for new ones. Dessert table was boring and the items looked like they were purchased at a grocery store. Mini eclairs and mini cups of pudding are not only extremely simple but average. I decided to use the waffle machine and make my own warm dessert. Overall, the experience was not pleasant. The highlights were the bisque and the live music. I truly enjoyed listening to the violinist. I also have to thank the waffle machine for a warm dessert. They definitely need to make some improvements to be able to compete with other restaurants in Brickell.

Customer service was rude. They failed to mention that the hotel is $100 for each night you stay. There's no amenities what so ever, nothing besides the hotel being close to downtown. Check in took well over 20 minutes even though our hotel was prepaid. Tried to make us pay twice for a deposit and overall just very disorganized. Would not recommend!

We were at a James Suckling wine event and went to the rooftop to enjoy some wine after our event. I can say the charcuterie and cheese plate was the best I have ever had. The bartenders service-Jorge-was great. Amanda was wonderful. My only complaint is that the valet parking is extremely overpriced and poorly coordinated.

I wish I could give a lower review. Unfortunately we were impacted by hurricane Ian and called to change dates. I understand polices but seriously have you seen the news. They said the weather was better I could totally make it ! Take your money to a place that has some empathy for its customers.

Nice hotel. The room is very clean and have a fresh smell. I liked the bathroom very nice. You get a complimentary bottle of water. The bed and pillows gives you a good night sleep. The check in took a long time and we didn't like the garage parking.

I have to say, I wasn't excited to stay here. Everything else was sold out but I did want to stay in the Downtown/Brickell area. Our room was nice and clean, the location was great, there was a small bar and easy check-in, all we needed. The lobby is cute, nothing super chic but cute!

Had a great stay at Novotel for valentines weekend! It's in a great location, walkable to a lot of restaurants! Only 10-12 minutes from Wynwood in an Uber and about 20-30 minutes from south beach. We had a great time at the rooftop pool & the fact that it was heated was an obvious plus!! I also love the decor, the hotel is super chic and modern. I would recommend staying here if you're ever in Brickell! They also require you to wear a mask in the common areas.

I just got here and I already hate this place. When I called to make the reservations I specifically asked for valet parking. We have a very big vehicle that s a nightmare to get in and out of parking garages. I also paid extra for the buffet breakfast they advertise all over the main site. We show up to check in and are told there is no valet Parking. Obviously I'm a little irritated because it says right on my reservation It was included. We ask for some one to help with the bags and the front desk just says with an attitude that they don't have any one. I ask about the breakfast and they don't do it anymore, you have a vouchers to redeem. For an item or two. Look, I get COVID messed things up, but there has been plenty of time to fix your website to get it updated or at least an email to let us know of the change would have been nice. I get upstairs and find pubes left in the bathroom, go downstairs to get a drink and Told it is $77 for a double vodka and double gin. GTFO We just Ubered a liter bottle of premium Tequila, juice, paid fee and tip and still only paid $56. I could understand if this was a nice hotel, but I'm not paying close to $100 for two drinks at a hotel with no valet and Pube tubs. I'm so disappointed. You can check my order review and see that I'm not a mean person. I love giving great feedback, but this place sucks, right down to the attitude of the staff