Esther C.
Google
I hate that I’m giving 2 stars instead of 4 or 5. This was a hard decision in putting the stars because the coffee was great, but unfortunately, my boyfriend and I didn’t have the most pleasant experience with the main owner.
To start off, I want to say thank you to the co-owner (the owners are a couple) guy who was so welcoming and fun to talk to. He was knowledgeable in the coffee he provides for his customers while educating us on how the flavor profiles are so unique! It was a nice fine dining coffee experience and it was worth every penny for how expensive it was. He even was kind enough to tell us some cool Nashville spots to check out since we’re new to the area.
However, I was so disappointed with the main owner woman who was rude. I came to this shop because my boss recommended me to check this place out since he briefly met the owners at a coffee bar expo. Thought it’d be cool to check it out since I’m always open to finding new shops to support, especially small owned businesses. She asked us if we were new customers in which we replied yes and I briefly told her about my bosses that she may or may not remember. I never expected her to remember and such, but just wanted to let her know despite that, I came here for the vibes and was excited to support a small business. She immediately was semi-aggressive in her responses saying, “I don’t know who you’re talking about. Ugh who are they? Who are you talking about? I’m so confused on why your bosses know the Audrey [restaurant] owners? Oh you said the owners of the coffee shop? Well I’m the owner.” I immediately was so taken aback that I said to her that it’s okay if she doesn’t remember because I’m sure she meets new people all the time. I only brought this up because she asked if I was a new customer and how I heard of the place???? My boyfriend and I felt so awkward and uncomfortable due to her attitude. Even her boyfriend was perplexed! Also, if her and her boyfriend are co-owners, I’d think she would say, “we’re the owners,” NOT “I’m the only owner.” I think one other thing that made me taken aback was that my boyfriend, another customer, and I were the only customers there. She was chatting it up with the other guy, so I can imagine in his POV, she’s really cool but then to see her treat my boyfriend and I so oddly, that would make me feel very uncomfortable.
It really sucks because I enjoyed the cafe and coffee so much. It was such a cool learning experience to understand what good coffee is all about, what offerings they have and the unique complimentary tastes. While it was worth my money, it hurts to write such a long upsetting review of the owner as I know this can make or break the business. I hope that in the future, she learns to be more hospitable towards her customers if she hopes for a bigger business. It’s unfortunate as I believe their business offers something so unique and cool to the Nashville area, but since this is a common occurrence that people are having with her, it’s saddening. I hope this is something they’re working on as a team, but especially as an individual being an owner.
