K B.
Yelp
I'm writing this review to bring awareness to an unfortunate experience I had at Nudo.
I placed a takeout order after craving Vietnamese pho for some time. My order included:
* Pho broth with noodles and standard toppings
* Grilled shrimp (on the side)
* Spring rolls with grilled shrimp
* A Coca-Cola with ice
Once I got home, I combined the pho and shrimp and took my first bite, at which point I discovered a fine gray hair in my food, which had already gone into my mouth. This was extremely unpleasant and concerning from a food-safety standpoint.
I immediately called the restaurant and spoke with the employee who took my original order. His name was KT, as shown on the receipt. Over the phone, he apologized and stated that he would refund me and remake the food to make things right.
I then drove approximately 15 minutes back to the restaurant in Metairie. However, once I arrived, the situation changed. KT advised me that he could only do one or the other -- either a refund or a remake, not both, which was different from what was offered over the phone.
I explained that it was an inconvenience to make the drive after discovering hair in my food and asked if I could speak with a manager. He stated that the manager, Katie, was not present and that there was no one else available to speak with, repeating that my only options were a refund or a remake.
During this interaction, an older woman nearby overheard the conversation and attempted to step in to help. She asked what was wrong and appeared willing to accommodate the situation, even asking if I wanted the food remade. However, KT dismissed her input and reiterated that no additional accommodation -- including a partial refund -- could be offered.
The issue here is not just the inconvenience, but the fact that someone else's hair ended up in my mouth, which is unacceptable in any food establishment. I do not have hair like that, which raises concerns about whether proper hair restraints are being used in the kitchen.
While mistakes can happen, how they are handled matters. Unfortunately, the change in what was offered and the lack of support once I arrived left me feeling dismissed after an already uncomfortable experience.
I hope management takes this feedback seriously and improves both food-handling practices and customer service going forward.
