Deanna R
Google
I really wanted to like this place & support a small business.
The incredibly young, and inexperienced staff with no guidance on site is likely the cause of the problems I encountered. They were friendly and working hard, they likely just need more support.
I ordered a chai and pastry for here and a sandwich to go and paid cash. The cashier struggled to provide or figure out change, and asked if I had credit because he can’t add a tip, even though they have a cash tip jar.
My tea was given in a to go cup, not the end of the world, but it tasted like they burnt the milk.
While waiting a few other customers said their lattes tasted burnt.
The pastry was perfectly cooked and delicious. Hats off to the baker.
When I went to pickup my sandwich it smelled heavily of meat. I specifically asked for it without meat, as I’m both vegetarian and Jewish, but I’d like to think they would’ve been extra careful around this time due to Lenten for many Christian’s.
When I let them know of the error, they took my bag back and handed it back quickly. Not enough time to re-make an egg sandwich. So I opened it up and I could smell the meat and could see the outline where the Canadian bacon was prior. I asked if they just removed the meat and explained that wasn’t acceptable to be touching the inside of my sandwich, to just remove it (what if I had an allergy?), and explained my situation.
They then made me another sandwich correctly but the bread and egg weee rubbery and bun greasy and overcooked and smashed (I think they re used the bun again) and I ended up tossing it on my next gas station stop.
When customers order things without something, it could be due to allergy, religious reasons, or dietary restrictions or choices. This needs to be taken seriously.
I’d highly recommend someone with a bit more kitchen experience go in and teach them how to prepare food, how to fix mistakes, and how to make milk-based coffees or teas without burning the milk.
Since I paid cash, there was no hope to call and ask for a refund on my card for the sandwich, but I’m hopeful the business takes this as an opportunity to improve.