Nutshell

Nutshell has been an excellent CRM solution for us at Main Executive. We operate four related businesses that work together while still functioning independently, and Nutshell allows us to manage that structure efficiently and without confusion. One of the biggest advantages is visibility. From sales representatives to schedulers, our entire team can see the full history of each customer interaction—from the initial estimate, to signed contracts, to completed work. This continuity keeps everyone aligned and eliminates guesswork or duplicated effort. Nutshell also excels at long-term follow-up. Being able to track past projects and schedule future outreach—such as reconnecting with customers a few years later for driveway sealing—has been extremely valuable for our business model. Overall, Nutshell has improved communication, accountability, and organization across all departments. It has become a central tool in how we manage sales, scheduling, and customer relationships across multiple companies.

We have been using nutshell for 4 years and it has def been problematic. Over the past 8 months it’s has gone from tolerable to awful. There is no longer a way to contact a help desk on the phone and it’s all just AI based now. So def will be looking to leave by the end of the year for a better, less problematic CRM.

We chase misprinted lies We face the path of time And yet I fight, and yet I fight This battle all alone No one to cry to No place to call home Ooh Ooh-ooh Ooh Ooh-ooh My gift of self is raped My privacy is raked And yet I find, and yet I find Repeating in my head If I can't be my own I'd feel better dead Ooh Ooh-ooh Ooh Ooh-ooh

We have been using Nutshell for years and had a good experience until the last update to iOS. Nutshells app has been unstable since iOS launched and simple task like commenting on an Activity currently do not work. This is a vital function to accurately document calls. Nutshell is unwilling to give us a credit even though their software is not functioning correct. As long as their software works, they offer good customer service. However, when there is a problem, they apparently don't stand behind it.

The software is phenomenal. It's so much easier than all of the other ones I tried, and the representatives were super helpful getting me set up and productive quickly.

Software company making CRM tools in the heart of downtown Ann Arbor. This team is passionate about helping small businesses grow!

Amazing staff, they are always extremely friendly and wonderful to work with!

Not good company!