Ashlee K.
Yelp
I would to start off by saying that the one star rating us only because of the so called "bartender" Mitsy. I have been going to O'Malley's for about two years now, and my boyfriend has been going for at least 15 years. I love this place, cheap drinks, good bar food, and great prices... EXCEPT when Mitsy is there. She jacks the prices up if she doesn't like you. You may have had 3 beers, but your tab reflects that you have had 5 or 6. I asked Penny, another bartender, what the prices are for a bottled beer or well drink and Mitsy had to run over and answer a question that I didn't ask her. She barked "there isn't happy hour on Saturdays". No kidding?! I was well aware of this, but because it is an old school type bar without a drink menu or even an actual computer, I never knew the drink prices. Not to mention that it is your guests right to know how much a beer is or a well drink. That is kind of the law, just saying...anyways, I would always pay what the bartender on duty said that I owed. No questions asked, only because I trust every bartender here EXCEPT MITSY. I guess the beloved Mitsy did not like that I questioned her prices, so Mitsy snapped at me, and it wasn't the first time either. It wasn't even the first time that she snapped at me today! Last time that I checked, if you are in the service industry, which I am, your guests are your bread and butter and would never EVER be allowed to talk to anyone, especially a guest like that. Nope, not this place. She talks to customers over and over again like that. I have never seen someone be so incredibly disrespectful to anyone, let alone their guests!! If she ever worked in a restaurant or bar that I managed or owned... eh to put it nicely, she wouldn't last an entire shift without being thrown out for her negative and sassy attitude. Mitsy is not better than anybody, and it's about time that she learned that. Before this particular incident today that regarded my drink prices, I took a phone call outside and she had the nerve to scream at me and say "shut the damn door!". I wasn't even holding the door open. I was on the phone outside the front door when two of her friends walked in and the wind caught the door or something. She then pours her girlfriends two Tuaca bombs (I wouldn't be surprised in the least if she added their shots to our tab) and proceeded to yell at me to shut the door... That I didn't even open! I am the patron, if I want the door opened then I will open it. I told her to use her please and thank you's and she told my boyfriend and I to kiss her ass. I do not tolerate any form of disrespect from anyone, especially a "woman"' and I say "woman" because a classy woman would never treat anybody like that, especially guests. Mitsy also had the audacity to tell us to go annoy someone else! She is the only downfall of this bar. Jennifer, Penny, Chris, Jessica, and Isaac are fantastic and the most amazing thing about them is that they don't curse at you and tell you to kiss their ass. They also don't rip you off by charging you for drinks that you never even had and if they make you mixed drinks, these bartenders actually do the correct counts, or use a jigger. Again, Mitsy gives you the smallest amount of alcohol possible if she doesn't like you. I don't understand how she is still employed with the awful attitude she has. It has gotten so bad that if we plan on going there and think that she may be behind the bar, we will go somewhere else. We have put up with this disrespect way to long, and I refuse to anymore. I know most people are probably wondering why I gave O'Malley's so many chances, but the truth is that we love this hole in the wall. Besides the awful service from Mitsy, and I say 'service' very loosely, this place is great. It is sad to realize that you can not trust your local hangout for respect and honesty. We are still waiting to see if Mitsy wrote in her own tip... I ALWAYS tip no matter what especially because that's what I live off of, but when you yell at me and tell me to kiss you ass- sorry, you deserve NOTHING... Except maybe a cotillion lesson that focuses on manners. Everybody else almost makes up for Mitsy. The other bartenders are very friendly. They know your name and what you want to drink before you sit down. Jennifer is the best in regards to customer service and how she treats everybody, even if your a stranger in from out of town or if your a regular. It takes a lot to complain, but I can't take how Mitsy treats people anymore. It's just plain unacceptable. I am well aware of the fact that this is an wayyyyy over the top yelp review, but that is how angry the awful, and again I mean AWFUL, treatment that Mitsy gives her guests.