Samuel Powers
Google
I *was* a longtime customer, a local, and I had previously written a great review about Oasis. Unfortunately, I was subject to such a horrible experience (as a regular) that I must now give Oasis the rating it deserves, and share with the public how horrible their management is.
I have gone to Oasis for around 2 years, and probably spent $2,000+ dollars there. They can look up my account and see how much money they will lose, multiplied by 5 since I’ll tell everyone I know to AVOID OASIS. I had always had good experiences before, and their bud tenders are always very friendly. Tonight, however, I met a new manager—Autumn (absolutely atrocious). I placed my order, and was waiting with a bag of change at the counter. The worker returned and apologetically told me that his manager had some kind of problem with my bag of change. I told the worker that I had cash in my wallet, but they can’t refuse to accept coins—US currency. The worker again went to the back of the store. If the total was $25.78, I would have paid $25 in bills, and $0.78 in change. I didn’t understand what the issue was.
I was ready to give them my money and leave, and then some new “manager”, named “Autumn”, who I’ve never seen before, approaches me and tells me, “We don’t accept coins unless you count them out beforehand.” I was flabbergasted. I was never even given the total price for my order, let alone never tried to pay. So I was essentially being challenged by this “manager” for standing at the counter with a bag of change. (My wallet was fat with cash, too, but they never found out.) I got upset when I was told they would not accept my change, because it was not “counted beforehand.”
What does this made-up rule even mean? I was never even told the total price, nor had I tried to pay. Well, I intended to pay with the cash in my wallet and some change, but I was kicked out for telling Autumn, “You’re a horrible manager.” I was told to leave by “manager’s discretion.” Security was also called to escort me out. Obviously I was angry: a longtime customer being kicked out by a new manager, for simply having a bag of change at the counter.
So let me just make this clear for you: I was kicked out for standing at the counter with a bag of change. Not once in my life have I heard “We don’t accept coins.” I’ve been to Oasis probably 200 times, but this is 100% my last time here. I was kicked out and given a security escort by this new idiot manager—all for simply having a bag of change on the counter.
I 100% will also be informing every friend and family member I know who consumes, to AVOID OASIS at all costs. I have never had such a horrible customer service experience at the hands of a “manager” before. Utterly inexcusable.
DO NOT SHOP AT OASIS.