Bob K.
Yelp
Ocean echo sucks ass! Stay away!
We were attending a wine dinner at Cabrillo college back in Oct and needed a place to stay. I'd always thought this looked like a cool place. Made a last minute reservation for Cottage 10. Never stayed before. It sounded nice, 2 stories with King sized bed, and the pics on the website looked nice too!
We paid $200 + tax for a room with a supposedly KING SIZED BED, (Cottage 10 FYI) kind of expensive, but everything else was booked so we bit the bullet and went for it. When I look for a room, I always prefer a King Bed, being 6"2" tall and 250 lbs...+ my girl who is quite petite actually and I'm willing to pay for it.
You pretty much assume that when someone says it's a King Bed, it will actually BE a king bed. But it was not!
When we got back from our dinner and tried to settle in for the night we discovered that this so called King Bed was actually 2 CHILD SIZED BEDS PUT TOGETHER . TOO LATE! The office was closed and we attempted to sleep...NOT!
So 2 cheap kids mattresses about 5' long and 2' wide each and a seam down the middle.between the 2 . You don't realize it till you actually get on the bed.
You gotta be f'ing kidding me?
I'm 6'2" and my feet hung off the bottom of the bed by about a foot or more,
My girl is only 5'2" and even her feet hung off the bottom. Trying to sleep sideways was hopeless, you went across the seam between the 2 mattresses. There was no way to sleep at all, Quite simply false advertising!
FYI this is the room that is in a remodeled water tower! BEWARE!
The stairs are super steep like a ladder and not easy to negotiate late at night to get to the bathroom as well. But no problem, Guaranteed, you'll be awake.
After an absolutely sleepless night, we checked out and went home to sleep., We pointed out to the clerk that they had misrepresented the room to us, and we had not slept at all and now would have to go home and cancel the rest of our day to make up for the lost sleep.
And so, what might they do for us? Let us get a room comped (a different room with a real bed) in the future? A discount for our trouble?
No....they refused to do ANYTHING! Any other place I've ever stayed, at least gave me a discount, or comp'd me.
We paid CASH in advance (big F'ing mistake!) since now we can't contest the charges!
There's a hotel right next door that looks pretty good. Anything would be good compared to this. Ocean Echo you should be ashamed!
For certain you won't be getting any repeat business from me, or anyone I know. Really amazing how completely callous and uncaring you could be, but then you already KNOW that the room has 2 kid beds, and just waiting for some sucker to blindly book your $200 room and suffer eh? As long as you got your $200 it's all good huh? No I don't think I so.
I'm sure they're some governing body I can report you to for false advertising.
You would have done well to nip this in the bud when you had the chance.
Reference: From the website
"Cottage 10 is a quaint and unique two story guest cottage which attracts many guests. It has a KING BED upstairs."
No, it does not. You outright lied. Attracts many guests? No perhaps it should say "It ATTACKS many guests" since that is how you will feel after a night of no sleep and being robbed of $230.
Once in the bed, you realize it would be impossible to get a King bed up the stairs or any normal sized mattress in the room, via the stairs or window.and if you did, it quite simply would not fit in the room! So....lets just throw 2 kids beds together and call it a King and charge more for it! No one will ever know the difference!
Who would image that a hotel would screw a customer in this manner?
In the future, should I ask other hotels, is it really a King Bed? What are the measurements?
Does it measure as shown here in Wikipedia?
https://en.wikipedia.org/wiki/Mattress#Mattress_dimensions
or did you make up your definition of what a King Sized bed is to screw unsuspecting customers.....once...just once.
Who could ever even imagine to ask if it's a REAL King bed....who...who would sell you a KIng Bed room for $230 and give you 2 kids beds covered up so you won't know till it too late? And then refuse to do ANYTHING at all!?
The Ocean Echo motel, that's who!