Ocean Key Resort & Spa

Front desk and wait staff were excellent, a little off on room service. The Tin Roof restaurant was great! Food and service top-notch! Pier bar on Friday and Saturday with Al was great, I tended bar for a decade and Al was just first class!

My wife and I have been coming to for 20 years. We were reminded of the great experience yesterday. We had a small room issue and the Staff, especially Shauna, took care of us in a flash. The pool is the best on the island and April is always there to take care of us.

What a great resort! Amazing views. Amenities were top notch. Can’t beat the location. And the spa! What a beautiful, quaint spa! Amy has the sweetest southern hospitality and took her time accommodating around our very busy itinerary! Upon arrival, Crystal greeted us and was so welcoming. Bobbi-Jo and Debbie are amazing therapists. Wonderful couples massage. Highly recommend visiting the spa while you’re here!

We stayed here for our honeymoon and had a phenomenal experience! Our view was straight out of a postcard! Mitchell at the concierge desk took care of absolutely everything for us. He booked us delicious dinner at Hot Tin Roof, a fabulous spa day (totally recommend), snorkel excursions and so much more. The entire staff was phenomenal, house keeping even left a bookmark on top of my book- so thoughtful! This place is the ultimate key west destination, don't forget to try the rum punch!

Very very nice. A little pricy, but I’ve always believed that you get what you pay for. The staff were extremely nice and the room was great. The partial gulf view was exceptional (the AC was nice and cold as well) and we got to see a few cruise ships arrive and leave. The pool sat right on the gulf and had all the amenities. Pool bar with food and drinks, cabanas, comfortable lounge chairs, large umbrellas, and a nice ledge that let you sit half way in and out of the water. It was also 5’ at the deepest. Breakfast at the hotel restaurant (Hot Tin Roof) was delicious and had great views. The hotel was also situated at the end of Duval street, making it very accessible to everything. I honestly can’t think of anything negative to say and I’m pretty hard to please lol. If I return to Key West, I would definitely stay here again without hesitation. Oh, there’s also a nice Cuban restaurant, right behind the hotel, that has live music and salsa dancing.

This was our first time here and were very happy. When the driver dropped us off, I wasn't sure where to go to check in and was a little nervous. There were 2 doors and neither was marked so I wasn't sure I was in the right place. Once I was in, I knew this was a fabulous resort. One person is nicer than the next. We got our welcome drink and were taken to our room. This person was so helpful in telling us things about the resort and how to get from here to there. The room was better that I could have expected. Two TVs, one in front of the couch and one in front of the bed. The room is large and also had a table with 2 chairs. The balcony isn't huge but with the beautiful view we had, it was perfect. The bathroom was better than most with two vessel sinks , plenty of counter space and a tub separate from the shower. AND.... the mirror is bluetooth so I was able to play music in there! If there was a con to the room......we were on the side of the plaza next door and the music is quite loud so if you bring children that need to got to sleep early, you don't want to be on that side. The music stopped every night at 10PM so it's not a big con. The spa was excellent and the people were so nice. I had to change my appointment and they were very gracious about it and when I got my massage it was awesome! If I was going back to Key West I would definitely stay here again.

Business Basics Fail: Let’s say you are the executive responsible for “Revenue Management” at Ocean Key. You are also trusted as the contact for repeat customers renting your most expensive suite, for which you choose not to publish rates. Now, imagine that one of your long-time repeat customers contacts you for a 7-night stay in said suite. Do you a) Offer them your best current rate, or b) Offer them a rate 18% higher than what you quote a new first-time inquiry? ||||Yes, Management at Ocean Key chose b) and, yes, we found out. After much angst and being caught in an outright fib, they agreed to do the obvious. What an unpleasant hassle, and not something you want to deal with on vacation. ||||Bottom-line: What is worth more? a) Reliable recurring revenue from happy repeat customers, or b) Making a short-term revenue target by taking advantage of established customers’ trust?||||Our Lesson Learned: a) Do not give repeat business to people you can’t trust, and b) Use an experienced Travel Agent rather than booking directly. ||||Sadly, it is the many good employees of Ocean Key who inevitably suffer in the long run when management fails to understand the basics.

The hotel was excellent, and the staff was exceptionally friendly. We were personally escorted to our room and given a thorough tour of the entire facility, including all the amenities. The location was ideal, situated in the heart of the city, with easy access to a variety of restaurants and activities.

If you're looking for island life at its finest, this is it and only a few steps away from the entertainment of every sunset at Mallory Square

An amazing resort. From the second we booked it Ashlee was amazing! Arriving the front desk folks were always top-notch as well as everyone else we came into contact with from the gift shop to the pool bartender to the folks doing remodels in the hallway. Everyone was extremely friendly. Our room was amazing. The balcony was the best overlooking the water with super comfy chairs. Both bedrooms were extremely comfortable most comfortable bed I've ever had in a hotel from the bed to the sheets to the pillows. That signal living room could use some work, wasn't that comfortable. Unfortunately there was not a coffee maker in the room but you could have it delivered every morning at 8 AM. Negative part of the entire stay was the pool in the morning, but it changes at 11 AM. Great resort.

Funny story, I was a food and beverage manager here about 25 years ago. Somethings never change. The pier is great for hanging out and watching the sunset, there's usually a breeze. the swimming pool is adequate. The proximity to Mallory Square is very nice if you're into that thing. This is a good place to hang out if you've never been to Key West before. there is some parking underneath the building, but not enough for the entire place. The prices are going to be commensurate with the location. It's a fun place to swing by .

I want to give a huge shout-out to Keith who works at this resort. A wonderful, kind, and helpful man who deserves more than he is getting. You see, my husband and I were having dinner at The Hot Tin Roof and because my husband has a disability walking they suggested for us to take the elevator down to the parking area. My husband waited seated comfortably in a beautiful area of the hotel while I retrieved our car from the parking lot a few blocks away. When I got to the hotel there all gates were locked, only guests could go in. I went to the lobby and ask how could I access the area where my husband was waiting and Keith volunteer to show me. Not only he came with me, he drove my car because it was complicated, and helped my husband to get into the car. Gratitude to Keith.

Loved the pool temp and area and pool staff. Pool drinks were tasty, staff was efficient in walking around taking orders. The pool bathrooms were gross. Smelly and dirty. You can hear some live music from the restaurant when sitting at the pool. Checkin staff was friendly and welcoming. Free rum drink at checkin was also good. Our room had a small bed but super larger shower. The view was ok. Waken up every morning super early by the roosters. Multiple times our room neighbor had dirty room service dishes that were not cleaned up. We had to request that it be taken care of and even 3 hours later had to ask again. Towels were soft. Pillows on the bed were not comfortable. Also woke up to a new cruise ship parked next door each morning. So good location, easy to walk everywhere, but may have to deal with cruise traffic.

My best friend and I come to Key West every August for our shared birthdays, and we stay at this resort every year. It never disappoints. The rooms are very clean and comfortable, with all the amenities you need. The staff are ALWAYS friendly and helpful (Craig is seriously the best!), and willing to ensure your stay is top-notch. The pool can't be beat of course, with it's poolside bar, music, and great view of the ocean. Plus, if you're like us and enjoy the night-life until 4 am, the resort's a short and well-lit walk from all the happenings on Duval, so we always feel safe. We've been coming to The Keys since 2010 and have stayed many places, but we've been staying here since 2019 and won't stay anywhere else - highly recommend!

BEST LOCATION IN KEY WEST Ocean Key is the best hotel location wise. You can literally watch the sunset from the resort and not have to leave. We opted to eat at Hot Tin roof during the sunset (definitely recommend). We went and visited a couple other hotels in Key West and there were some beautiful resorts, but the views of Ocean Key just don't compare. We were able to go out and walk back to the hotel throughout the day. It was very convenient and saved on time. If you're doing one of the Fury tours, they're literally right there. The glass bottom boat tour is in front of the entrance and the snorkeling tour we did was an 8 min walk from the hotel. Super handy was the CVS that is across the street. Because who doesn't forget to pack something essential on vacation? (Maybe earplugs for the roosters haha) Our room was awesome! Very clean, great layout, LOVED the in-room jacuzzi tub. Hotel itself was very picturesque. Staff was awesome! They give out Luigi's flavored ice by the pool everyday for free. Such a cute and fun touch when you're out in the hot sun. The pool is also so relaxing. It was peaceful and the music volume was just enough to not make you go crazy. I actually felt like I had to whisper at the pool because it was so quiet. Everyone was being very respectful. I will say though, on our last day a wedding party came through and the pool vibe was a little different. Their crowd was rather noisy, but I would be too if it was my wedding day. Room service was quick and the food was better than expected. Housekeeping was constantly on top of taking care of our room. They actually would come through more than once a day, so we always had fresh towels and a turned down bed.

This resort did a terrible job with valeting my car. When I was ready to leave, nobody walked out to the valet stand for several minutes. I had to walk inside of the lobby. When I told them I was ready to leave, the staff handed me my keys to get my car myself, Needless to say, I didn't tip. WORST VALET SERVICE EVER!!

When we first pulled up to the hotel, it was beautiful. Couldn't ask for more beautiful resort and spa. Eric Ocama, the guest service manager, along with other staff members, were both kind and gracious upon our arrival. We had high expectations, but this room and property vastly exceeded them. Thank you, Ocean Key Resort and Spa.

We live in Las Vegas. My parents owned a duplex on Simmonton Street (a block from Duval)!when I was a baby...wanted to explore my roots so we started going to Key West a few years ago for a weeks vacation. We have stayed at Ocean Key 2x in the past 8 months. The first time we had a Junior Oceanfront Suite (June of 22) and this past week we had an Oceanfront One bedroom Suite. We booked both trips through Costco. Both times we had an amazing stay. The staff was welcoming, the grounds are breathtaking and the rooms were beautiful... my ONLY complaint is they stock the fridge with liquor... we don't drink and it makes it difficult if we want to put water or sodas in the fridge. We loved the balconies and sat out and enjoyed the beautiful sunsets nightly. Loved the Sunset Pier Restaurant and loved the Roosters!!! Highly recommend..

Room 311 was full of cockroaches! We definitely didn't pay for the motel. Carpet in the hallway on 3rd floor smelled. Swimming pool is old, small and overcrowded. Room 381 please consider to NOT pay for the ocean view room as whole day until 4 pm there are big cruise ships on the way to your view. Very disappointing. Rooms are old and wallpaper is coming off the walls. For sure you can find a better place for this money. Good things : location, food in the restaurant was ok, ice cream near the hotel, free bottled water.

The spa was amazing! Bobby Jo gave me a great massage and a phenomenal facial to my husband. Amy and Megan were great. I highly recommend the spa.

Service at the front desk, including the manager, was generally very good, pleasant and professional. However, there were some people there in the evenings who were much less friendly, not acknowledging me as I walked right past them - I think staff in the lobby should always acknowledge guests as they walk by, provided they're not helping someone else. My room was nice to look at and had a great view of the ocean, with the exception of the cruise ships. There were some pretty wonky things about my room. First, the canopy style bed is around 4 feet high and impossible to get into if you're not tall. So when I called the front desk, I was brought a plastic step, which I was not expecting. I would think that a hotel of this magnitude, at this cost, would have something much nicer for its guests than a plastic step that you purchase at Target. The designs in the renovated bathroom were poorly thought out. It's about a 6 foot wide shower with only half a door, and the shelf for your shampoo, soap, etc. is in the unenclosed space at the opposite end from the shower head. So you have to step out of the water into a cold area where there's no door to get your shampoo, then back into the water, then back out of the water to get your conditioner, then back under the water, then back out of the water to get your soap, etc. The shelf should have been built within arms reach of the person standing under the water/shower head, not three feet away. The toilet seat was too small for the toilet and half the time I was sitting on the porcelain. Not sure why they didn't purchase a toilet seat that fits! The sink had a faucet in the upper left corner which is very awkward to brush your teeth or wash your face when the water is coming from the left. And the air conditioner was very noisy - I had to shut the bathroom door where it's located so I didn't hear it; the only saving grace was that the air conditioner in the room next-door was even louder, so at least my air conditioner would drown that one out. Hotel is really deserving of a 3 star rating, because the rooms are lacking on the comfort and quality scale - it was not a first class experience, which you would expect at $900/night; hotel is considerably overpriced for what you get. I gave Ocean Key 4 stars only because the service and the staff were very pleasant, the pool area is very nice, and the location is good.

Ocean Key Resort is a gem of a resort! We've stayed here several times when visiting Key West. The staff, rooms, and pool area allow you to relax and truly enjoy your vacation. I appreciate the fact that I don't need to get up at the crack of dawn to save chairs by the pool. Although I've seen the occasional child, the hotel seems to caters to adults. No child pool, play area, etc. It's perfect for honeymoons, babymoons, destination weddings, or just to get your vacay vibe on.

Nice hotel right on the water. The Sunset Pier and Mallory Square are connected. Staff were available and attentive to needs but unobtrusive. Room was huge and clean. Very nice. Would stay here again.

Amazing location and scenery. This resort has all you need and more located at the heart of all the action in key west. Can't wait to go back!

Love this resort! The rooms are beautiful and the restaurant is great. It's nice to be a little away from downtown Key West and the free shuttle is very convenient. The neighborhood around the resort is not upscale but full of hard working people and safe. Would stay here again in a heartbeat.

No just no! Not with so many other places to choose from nearby. Our stay was horrible. Ok Hunter at the entrance bar with welcome rum drink was an exception. He was friendly, helpful & welcoming. The front desk girl was clueless and kind of stand offish. She had no idea about the ferry system used to get to & from Key West. We arrived early because that's when the ferry arrives & they hold your luggage for you. We went to their deck side restaurant for lunch. Walked around awhile. We came back & it was like she was meeting us for the first time (again). We asked if she was able to get an early check in and was like, "oh I don't know?". What, did you check? Now we leave again & come back. Upon return other people are checking in & we wait for them. Finally we get into our room. For the cost per night, the room was in need of updating. Just gross. Housekeeping had "cleaned". New towels & bedding smelled/seemed fresh. Which I'll give housekeeping. The hotel uses refillable shampoo, conditioner & shower gel, which is so unhygienic. Your in your shower pressing on the shower gel, fully aware it's been used by other guests before. That grosses me out. There was a jacuzzi tub in our room & I will include a picture of the tub at the controls. It was disgusting. You couldn't pay me to get into that tub. I'm also including a picture of the floor of the bathroom (upon) arrival. It's so dirty. Also, forget a good night of rest. The room has an a/c unit inside a closet upon entry to our room. (picture) This thing clicks on and then off every 10 minutes. No exaggeration. It clicks on bang bang bang. Then it makes a white noise. Ok start to rest. Then it stops abruptly to quiet. Ok try falling back asleep again. Just about fall asleep & you guessed it...bang bang bang it's starting up again. Every 10 minutes. The roosters outside noisy all night. I know the hotel isn't responsible for that but between the roosters and a/c unit, sleeping was impossible. Also, our room had a balcony looking out to the pier side. Twice during our stay cruise ships docked over night. Ok cool to look at but the food & beverage delivery men are there bright & early. So again the early a.m. noise levels are annoying. We ordered room service to have breakfast on our balcony. The food wasn't great. super expensive. The ONE shining thing here is the Hot Tin Roof restaurant. The food, beverage & staff there is amazing. We ate there two nights. Both nights were flawless. Service, food & drinks. Now to our leaving. We are in the lobby receiving our luggage (held because check out time) doesn't obviously correlate with the 5pm departure for the ferry. So we're in the lobby getting our luggage & a woman at the entrance bar says, "welcome, would you like your welcome drink?". My husband says that we're checking out & she's like "oh no you can't have it ". Its only for checking in? Seriously for what we paid per night this cheesy place can't spare a complimentary drink but for once, while staying. Also, considering this place is supposed to be a top resort, again the front desk girl had no clue where the dock is, how far, the times it arrives & takes off. (It arrives at around 11am & takes off 5pm) same schedule all the time. Also, no clue how far it is from the hotel. "Oh, I think it's a few minutes & you can walk it?" Well no it's not that close because we did walk it upon arrival. With suitcases dragging through the streets. So we say, "it's not that close & we would like a car/Uber". The "concierge" guy sitting at the desk actually said, "well I could order you a car, but if you have the app your better off doing it yourself ". Basically saying I can't be bothered helping in any way. We ended up ordering the car ourselves. This place is a joke & not a good one. We did jet ski which was fun but these employees are through "Fury" not w/the hotel. So the Fury employees were all great & helpful. We rented a golf cart through them as well & they were great as well with that process. So we did have a pleasant stay. Despite the resort. It is nice to sit out on the pier there & watch the sunset. Depending on the area you sit at, there is table service. We got different snacks & food depending on the time of day. It's mediocre at best. The pretzel bit thing was gross & cold. There was a drink we ordered on multiple days. One day a waitress is looking at us like we're crazy. Like I have no idea what your talking about we don't carry such a drink. Well, low & behold the guy sitting at the table next to us, is like yes you do. I have one right now. She goes back to the bar & of course has the drinks for us & she's like who knew? Well we did. The guy sitting next to us did. Just you the employee didn't. It seems to be a running theme here.

Very beautiful and clean. The service is top notch and the location is second to none. Great place to stay and reach all the things that the party center of key west has to offer.

Ocean Key Resort & Spa was truly the best Key West Getaway, no other resort in the area even comes close. The location alone is enough to call this resort your home in the Keys. It's a tropical paradise oasis with the best sunset view in all of Florida. We stayed 2 nights and service was outstanding from the moment we stepped in. We were offered a complimentary cocktail while they took our bags up to our room and let us know that they were more than happy to accommodate our early check-in. With everything going on right now they outdid themselves with safety and cleanliness. They followed all the CDC guidelines to a T and I felt extremely safe. We dined at the Hot Tin Roof on the property for both dinner and brunch. Both meals were fantastic and spot on. During dinner, we had a stunning view of the sunset and enjoyed live music. I indulged in a Balinese massage at Spa Terre that was so relaxing and literally worked out every single one of my kinks. Highly recommend! Our room was gorgeous and immaculate. We had an amazing balcony that really allowed us to take in the full Key West vibe, we also had a jacuzzi tub which I LOVED! Service was also on point, everyone was so nice and accommodating. I always say service can make or break an experience, and the service at Ocean Key exceeded our expectations. In my opinion, if you're in the Key West area this is hands down the only resort to stay at. My only regret is that we didn't stay longer! Thank you so much Ocean Key, can't wait to go back!

Every person we encountered here was friendly and helpful. Our room was delightful and we used the balcony everyday. Lovely pool area overlooking the ocean. The Hot Tin roof restaurant was enjoyable for breakfast with views of the ocean. Fabulous location next to Mallory Square.

This location is great to access all there is to do on Key West. The staff - both Alexs', Andy, Emily & the concierge, Mr. Swift - were all top notch and very helpful. The only reason for the low stars was the condition of our room. The shower did not drain properly and 2 minutes into your shower, you were standing in 3 inches of water. The sinks did not drain well and then there was just the general disrepair and condition of the toilet and walls. I was very disappointed by the appearance and age of the fixtures and furnishings in our room. I had higher expectations for a $600 a night hotel.

We recently stayed at Ocean Key Resort and had a fabulous time!! Beautiful room, kind and friendly staff, excellent service. A special thank you to Hunter for his drinks, Mitchel for his perfect recommendations, Nina and Andrea at Hot Tun Roof restaurant !!! Don't miss the sunsets and spectacular views!!! We look forward to returning again.

November 18, 2020 - we stayed the night, and wish we had booked a second night!! We were greeted by Matt soon as we pulled up out front. He answered all of my questions about how to check in and what to do with the car before I could even ask. The check in process was extremely smooth and fast. Just a few minutes later Matt was showing us to our room. Our room was on the fifth floor ocean front with a great view of Mallory Square as well. Watching the sunset from our private balcony was WOW. After checking out the next day we were able to leave the car there for several hours did the "touristy things" In room iPad was easily navigated, extremely informative, and most important useful. We wish we would had coordinated our stay around this hotel, meaning been able to spend more days/nights there. Regarding Covid, everything was immaculately clean.

We have stayed at ocean front suites at Ocean Key a couple of times, and we have stayed at surrounding competitive resorts, as well. Ocean Key has a great location and a very friendly staff, but their rooms are simply not up to par with other resorts on the island (including right next door on Mallory Square). Specifically, the quality of the room have declined over recent years. It takes forever to get warm (forget hot) shower water, and the water pressure is very low. The AC system is very erratic and not in sync with the AC control pad. It is also very loud when it kicks on and off, enough so that it will wake you up in the middle of your sleep. Most rooms (at least the ones we have had) show a lot of signs of wear and have a smell of mildew. For the costs and taking everything into consideration, we highly suggest that you stay elsewhere. There are many, many great other options in the area.

Lovely hotel with hard working staff. Front bar (Hunter and Jeanne) makes the best margaritas EVER!!

Spent my first night here. What a great place in a great location. The people here are nice and on point Yaaay for a week vacation !!!!!!

I made a reservation on hotel.com I had some questions regarding the resort so I called the hotel directly 2 times the first person lied about her name and couldn't answer questions (Lydia ) so I asked to speak to a manager and she said I had to call back and press option 6 prior I pressed option 1 So I did the next person like to play games as well lol she said there is no manger on site at night are you sure you called us ??? Like I am crazy person but you can see that I hade to call back 2 calls in a row cause they can't transfer , but it doesn't matter no manager is available at night I will have to wait until the morning. I have not even stayed there and they are a bunch of kids playing games for the price you are paying and the difficulty to simply answer questions it's a major issue cause of their lack of knowledge. I will call back in the morning and make my final decision although it's non-refundable cause I was serious about staying I hope that I can actually talk to a respectful person that can simple answer my questions and find out about the spa reservations However the people working there are not nice I would not choose this hotel again as a result of price and service

We LOVE Gorden! He greeted us with a big ole smile and helped us unload the car. He made great conversation and told us about all the amenities. I hope he gets a raise from this review!

Ocean Key Resort & Spa is the place to stay in KeyWest! Perfect location! Walk and Bike ride to all! Right on Duval Street where so much action is! Mallory Square, Stores, Restaurants, Live Music Bars, Tours & more all nearby and very close to town. Our nice covered balcony view overlooks the beautiful pool and Gulf. Lovely view and beautiful sunsets!!! Service was great throughout the hotel; front desk, restaurants and pool. Housekeeping did a great job too. The A/C worked GREAT!!! Our room was nice & cold which we appreciated very much as the weather is VERY hot in Key West! The suites are a nice comfortable size, clean and pretty beach decor with ceiling fans. Double sinks in bathroom with a jacuzzi tub and walk-in shower. I need to mention we ate breakfast each morning in Hot Tin Roof Restaurant which was excellent, service, coffees, teas and food all expertly prepared and delicious! A great way to start our day eating delicious food with a gorgeous water view! We rented bikes every day of our stay and used them to get everywhere we needed to go. Did not use our car once during our stay. Ocean Key Resort is not huge, a pretty hotel, clean and in a great location so we were very happy with our choice. As the Hotel is lifted for storm protection, I did not love walking under the building, but they did make it look as pleasant as possible with gardens, green foliage, vines and new wood privacy walls. Worth mentioning: Key-lada (key lime pinã colada) and Key Lime Pie at the pool was DELICIOUS!! Would definitely stay again!!!

Had planned a stay at Ocean Key Resort and it was a refreshing experience. Had a couple of water adventures on my mind and was unsure of how to proceed for the same. Their concierge Charlie Swift was amazing and on point. He helped in all the bookings and made the stay even more winsome. We booked the Ultimate Water Adventure and Tortugas National Park, which was amazing. Also booked scooter from front desk quickly and easily. It's a great place with a great location and the incredible services are simply worth it. There are many restaurants within a few blocks of the Resort and also nice night clubs. Service was also on point, everyone was so nice and accommodating and the service at Ocean Key exceeded our expectations. In my opinion, if you're in the Key West area this is hands down the only resort to stay at. - Dante

Amazing resort! The staff really goes out of their way here to make your visit special. Overly friendly staff, clean rooms, nice showers/tub with jets, spacious hot tub and pool, great drinks and food. The best part is the location!!!!! It's walkable to almost anywhere downtown. Duval Street is where it's at! Would definitely stay here again!

We got a good deal on a partial ocean view room so stayed here for the weekend (August 2020). It's still fairly pricey -especially during the cool season - but the location and incredible service are worth it. The bed was super comfy and my favorite feature of the spacious room was the enormous bathtub with jets. The staff really hustles to make your stay enjoyable. We booked a scooter and a jet ski tour through the front desk quickly and easily. Our morning coffee service was on time and piping hot. The pool overlooks the ocean and there is food and drink service there also. As for the hotel location, my personal opinion is it's right in the best part of town. So many of the best KW restaurants within a few blocks and our room overlooked Mallory Square so it was fun to watch the sunset and the MS antics without having to be part of the crowd!

First the basics, there is a $25 valet fee, a lot for the slow service getting your car. Except for the lobby, everything else is outside. There are no inside hallways etc. The welcome staff & "bellhop/valet" were very nice. The problem is you pay top $ thinking you're getting a 4-star hotel & it winds up being in understaffed broke down motel. Andy was the only bell hop &valet most nights. That means that when you pull up there's nobody to take your bags up & u wait 30 minutes. It means every time you need your car, you have to wait, not at all his fault. The pool has a beautiful view but it is like swimming in a bathtub, about 98 degrees. There is limited seating, but a great view for the sunset. We had an ocean front view, allegedly. There was a large tree blocking our view so they charged us for oceanfront but we could barely see the ocean. The room is dated, very dated, very golden girls 1990s. The air-conditioner never really worked that well, it is not because it is so hot in Key West, we live in Florida and air conditioners can get your room pretty cold if they're not broke down and cheap and have been maintained well. The room did not cool down to a temperature that I like until the middle of every night. Our room had a shower of that leaked, even though the water was draining, almost as much went down the drain that went outside of the shower so when you stepped out even on to your towel it was a dangerous slippery mess. The solution I had for that was to have the housekeeper leave us an abundance of towels to lay across the floor so I did not break my neck. The concierge staff was fantastic, they set us up with an excursion and a golf cart rental, although if I'm being honest there is a place that is a mile away and half the price but they seem to have a tie to this Hydro place which will cost you more. It's well worth calling the other place to ensure that you save 50%. The roosters! Nobody may tell you about the roosters. They start making noise at 5 AM, the staff is very aware that they will keep you up. I went down to see if there was another room after the first night and the woman at the desk acted genuinely surprised that I could hear the roosters but then very quickly reach down into her drawer to grab two sets of earplugs. This is apparently the solution for the roosters that cock-a-doodle-doo out your window every morning. I did have a problem with our neighbor who thought we were too loud one morning, I had an argument with my teenager which apparently nobody has ever had before, and they called a noise complaint at 9 in the morning, I thought it was laughable, clearly something only a very extra person would do. The hotel staff didn't know who called and when they arrived of course they heard nothing and had to ask each room who called, An intelligent staff member would've just walked away and realize there was no real issue. I was quite agitated, considering how much I paid to stay there for 5 nights over a holiday. I do not appreciate a disheveled maintenance man showing up trying to lecture me. I called to speak to the manager to let them know that I thought it was inappropriate and I got a man on the phone, Trevor or Travis, I honestly don't even remember, after being there three nights I have never met him. He told me if I didn't like it and couldn't fall the rules to leave. Dead serious, that was his initial and only reaction. Needless to say we left, there was absolutely nothing about this rundown motel that would make me stay at the price I was paying and put up with that kind of rudeness. Bottom line, The Margaritaville hotel, which we went to check out, was much nicer, much more inviting and professional. They have a very large staff. Pier 1 is right next-door, has a private beach, is about the same price, and is far more inviting, clean, and friendly. I would recommend you stay at either one. I would not recommend paying the price for this motel.

This is a fantastic hotel located perfectly by the water. It boasts 2 restaurants (hot tin roof and sunset pier) which couldn't be more different from one another. Hot Tin offers a birds eye view of the sunset while you enjoy a quiet dinner. Sunset pier offers live music and bands playing while you're enjoying dinner and ordering drinks at the outdoor bar. Cant go wrong with either but definitely make time for Both. Hotel is also located close to the jetski pick up area if you wish to have a guided ski tour of kw both on the Atlantic and Gulf and perhaps enjoy the view of fighter jets while you're on water. Hotel is conveniently located on duval. For a couple of people, i recommend renting a scooter which the concierge Nate (fantastic person) will help you with. Other options available. Very friendly staff and awesome place. Will come back and stay only here.

Avoid this hotel at all costs, there are so many better places to stay in the area. This hotel seriously needs a facelift. Read the negative reviews on trip advisor. They are not made up. Room 527 was a ok view- partial ocean view suite but the room is a mess, mold on ceiling above tv, paint peeling off bathroom ceiling and walls, rust all over white doors and handles. And it smelled moldy and dingy. Cleaning is sub par and we ended up cleaning ourselves when we got in and did not want to move. Thank goodness we were in the hotel only at night. Hotel could really do better than they did. Internet was out for the weekend, and hotel didn't even apologize just kept saying it would be up soon. Again so many better places down there!

Ocean Key Resort O Duval Street Key West, Florida Initial impression, quaint very tropical colors as you would expect in Key West. Receptionist had difficultly looking out our pre-paid reservations, but found them. From what was observed through our stay only one bell staff person. He or she was nowhere to be found. Thankfully no back injuries were incurred getting to the room. The hotel is a ...MAZE!!! For the love of MIKE!!!! PLEASE give your guests map just for hotel. We were informed we would be given a tour of the hotel. Well. What can I say that also fell down the well like Timmy. (Lassie reference, Google it folks.) The chest storage spaces had Toucans painted on them like something you would see in a baby's room. Much to their credit they do have safes. Small but better than nothing. The pool small yet elegant. They have both a spa pool. The lovely pool right beside it. They have handicap access for both the spa and the pool. Thank you! This is so often overlooked. Our room had a balcony, ocean view, and pool view. The pool also has three cabanas. First come first serve on the cabanas. Small but nice with privacy curtains. (Good for those who burn easily.) The pool bar "usually" is ready at 11:00 EST. Jess was one of the amazing bartenders there. Always walking around checking to see if you need anything. The gentlemen who were up at dawn placing fresh towels on all the chairs were terrific. If they couldn't help you, they would find someone who could. Also, they make a fruit infused water for free for resort guests. Visited the Ocean Reef Hot Tin Restaurant - went around 08:00 ish. Two patrons on the balcony, myself and the better half inside the restaurant. About 10 minutes to get our waters. 35 minutes to get our breakfast. Perhaps this was since the waitstaff was standing outside on the balcony talking it up with other waitstaff. There are PLENTY of breakfast establishments within walking distance that are deserving of your dollars and friendlier. Housekeeping -hit and miss. Ask for early cleaning service they show up late, and vice versa. Side note - they had no issues with replacing things from the mini bar but not cleaning the room. (Things that make you go HMMMM!?) For those experienced travelers there is a liquor store within walking distance of the hotel. The sinks in the bathroom are set on top of the vanity, in other words they are not inset. If you are short you WILL need a step stool just to wash your face. Same thing goes for the shower head. I had to rig a wire hanger I brought with me to get it down to my level. The whirlpool bath was excellent. One of the last days we were there the fire alarm was going off at different intervals. Almost like a scene from Jaws. Land Shark!!!! Just kidding they fixed after going off/on for around 3 hours, it was resolved. To those of you love dances get up early for the cruise/boat ballet. I was up at 4:30 EST. It was a lovely pull and tug dance. There were these lovely small gentlemen in a small fisherman boat pulling the mooring ropes. It is, truly a site to behold. Lasting comments more staff please if you are a Noble House Hotel. The staff are courteous but not enough to go around. If you place your Noble House name on a hotel, I hope that it's to the standards of the others. Also, the national bird of Key West is the Rooster. They normally start crowing around 3:00 A.M. EST. Happy adventures in Key West. For a Noble House property, a suggestion would be to work on the Nobility. As always, your mileage may vary.

The pros: location, style, ambiance, and staff. All of those aspects of the hotel were really great. Also a big plus was that the bath products smelled amazing!! Everything was clean and the view was beautiful. The staff members were all extremely friendly and accommodating. I loved the look of the rooms- very keysie, and the location at the front tip of Duval is very convenient. The cons: paper thin walls, no shuttle, and limited room service hours. We could never go to sleep at a decent hour because well, it's Key West, and you can hear everything that happens outside (we were on the 4th floor) and then the roosters are waking you up by 6 am. Let me sleeepp! Lol. Anyways, I also wish they'd have all-day room service dining for a 4-star hotel, for that same reason that it's Key West! Also, the hotel across the street had a lovely little shuttle that would take you around, which we envied a bit.

BREATH TAKING ocean view room!! Wow soo impressed with the room and view!! Hot tub next to the bed with jets (the controls are on the wall near the sink FYI)...thought the jets were broken until we flipped a wrong switch later that night. The bed sits below old paned windows so you get the best ocean view. The balcony over looked Malory Square and a wedding down below. The room was absolutely phenomenal!! One of the nicest places I have ever stayed in and out of the US. Worth every penny!!

Wonderful place to stay. Service was super friendly. Room was big, beautiful & clean. We were in room 312, right above Sunset Pier and looking out over the water. Some nights it was like having a free concert when a band was playing and they never played too late. The AC was quiet and noise from other rooms was not an issue. The bathroom had double sinks and a jetted tub which was huge and you could open the doors and look out through your room to the water view outside. The location was great, very accessible to everything. This was the last stop on our vacation and it was a very relaxing way to end our trip.

My HoneyMoon resort!!! To get there we got a shuttle from airport . We stayed One week there We love it! Restaurant in side of resort its just wonderful!! The breakfast everything so yummy! I got a bagel with salmon,onions and cream cheese!! My hubby had a delicious bread with eggs ham&cheese!!! Our room was so comfortable, perfect king bed, sheets very white and fresh clean! The room was smelling like beach vacation! Lets don't forget the bathroom, and hydro mass tub! Clean clean cleannn bathroom! Loved every detail of my room! The view of my room was just right, the ocean! The sunset pier with live music! The perfect honeymoon!

Really pleasant stay at this hotel! The hotel was in an awesome location, right on Duval street so it is easy to access the nightlife with only a three minute walk! The pool area was great. It's a good size and the servers are attentive, the menu of cocktails and food is worth checking out. Worth noting that at the time of my stay I didn't notice any kids, which is not to say it wouldn't be a good place for families. The room was spacious and covered everything we needed. With a separate living room, it's easy to fit 4 adults in 1 room, if you wanted to. The huge jacuzzi and walk in shower were amazing. I have to quickly mention how amazing the concierge was during our stay. After booking the hotel, I called to find out more about water activities the hotel offered. Patrick returned my call within 15 minutes, and listened to what I was interested in before making suggestions for us. He wasn't just trying to push things on us so we would spend $. When we got to the hotel we chose to go snorkeling and jet skiing (highly recommend both) and Patrick made sure to check in that we were enjoying our time. He was amazing. I can't say enough good things. So thank you Patrick! Overall a really great experience and I hope to return soon! Thanks to Ocean Key!

Our favorite place to stay in KW. Location, staff and services are super. Within walking distance of some of the best restaurant, bars and sightseeing. Our favorite is sitting on the balcony in the morning drinking coffee and watching the boats heading out for the day and then in the evening sit a watch the sunset. During the day, we float in the pool and have April mix us up some boat drinks. Our KW destination to unwind!

Ocean Key was a fantastic resort right in the heart of Key West. Perfect location right next to Mallory Square. We spent a week here for our honeymoon and we couldn't be happier. The hotel gifted us with complimentary breakfast vouchers for each day of our stay. The Hot Tin Roof was excellent for breakfast and dinner. The pool was beautiful and where we spent most of our mornings. Staff was friendly, attentive, and accommodating. We hope to come back next year for our anniversary!

Have been coming to Ocean Key Resort for over 30 years because it is by far the best Resort in Key West! The location is wonderful you valet your car and never need it until you leave. Upon check in you are treated like royalty by the nicest bellman and front desk staff The rooms are super clean, gorgeous and recently spruced up! You can rent boats and wave runners on property and the pool is beautiful with wonderful pool staff that makes sure you have all the food and drinks you want and two great restaurants Hot tin roof and sunset pier. No need to look further then this hotel when coming to the keys!

Beautiful hotel on duval street. Friendly staff and great room service( food). The bedroom is huge. The living space on the other hand is tiny- not very effective use of space. We were 3 adults and since we were using the sofa bed, we hardly had any space to walk around it. It's so small that with sofa bed open, you can't access the mini bar. The bedroom itself is humongous with an awesome in- room jacuzzi. Our patio faced the ocean with a view of the parked Disney cruise line. The pool is a little on the tiny side. Since its busy enough to not allow swimming, the hotel should consider providing flotation devices. Not heated, but not complaining as it was 90 degrees outside. The hotel isn't really kid friendly. Especially after coming from Orlando we realized that. The location too isn't that grew with kids. Can't walk around during the late evenings with kids, with all the cigarette and cigar smoke and drunk people staggering around.

Ocean Key Resort can be bad for you. It's already so hard to leave the paradise that is Key West but when you find a hotel that's paradise WITHIN paradise.. Good luck going home. I've been hearing about this place for years but didn't get to experience it until recently. It's worth the hype. The rooms are spectacular, ours had an incredible view overlooking Mallory Square, I would've been happy camping out on the balcony! But then you realize there's a king size bed to take advantage of, and a giant jacuzzi and full sitting room! If I didn't remind myself Key West was right outside, I may have never left! The location is key (get it?) too. You step outside and you're at the end of Duval Street- but far enough from it that you don't have to deal with the madness right away. The pool is surrounded by the ocean - it makes it hard to want to leave to explore! The price tag is steep but if you can swing it, it's worth it. Just remember I warned you- it will be hard to leave.

Amazing hotel! We found this to be the perfect spot in KW. We were able to walk everywhere. If you are there in the winter and it's a little chilly check out the pool. There's a warm spot up there even on chilly days. We went for our honeymoon and the staff was very kind to us. We loved our room (ocean front). We slept great here. As much as there is to do in Key West we joked you'd never have to leave this hotel. April at the liquid lounge is hands down the best bartender I've ever met. We loved her so much we went to the pool even on chilly days. Jack and Travis in hot tin roof are amazing too. One of the best restaurants in Key West is right inside the hotel. It made for many good nights. We can't wait to plan our return trip.

We fell in love with room 516, its a deluxe king with a balcony and the views are stunning! The room was clean, comfortable and simply perfect! We enjoyed the pool and the bartender there made us some great frozen drinks. I wish we could have stayed longer as i was more than pleased with this room, location and room service!!