Ruby C.
Yelp
Food was good, service was very bad and they try to RIP YOU OFF!! MAKE SURE YOU CHECK YOUR BILL BEFORE YOU PAY!!
They said gratuity is automatically added when it's 4+ people, Not 18% but it's 25.6%, (And I can see why service was very bad because they charged you gratuity of 25.6% anyway, and they do not care if it was bad). And on top of that, if you don't look at the bill closely, they have gratuity suggestion on the bottom too, that's on top of the 25.6% gratuity they charged already!!!
We were there for late afternoon snack around 2 o'clock, 5 adults and 1 baby. The restaurant was not very busy, but the server was just slow and never really come check on us, we have to remind him for our drinks when he forgets. (I don't have high standard on service and gives average 20-25% tip, because I was a server before). I don't being slow or forget things, but when they start lying, it's just NOT COOL.
I wanted to order one of the rolls, and the server told me that one will take 30 minutes, I did not want to wait, so I said "It's OK, change to XXX". And then the roll came, and I told him "because you said it will take 30 minutes, so I asked you to change." He said he repeated my order after, and I said OK. Which, that was not true... He did not repeat our order at all. So that was the first lie, and with his service I just felt like I need to take a look at the bill closely... then I found out the gratuity 25.6% charged and they suggest you tip them another 18%, 20% or 22%.
I talked to our server about it, and he just said it's all from the computer system, must be the system got error, and try to lower his voice and make us pay and go soon. (I'm sure they don't want other customers to hear this, or they will watch the bill!!) I think this is my worst restaurant experience, is this a fraud seriously? I wish all the extra that people have been paid would have gone for donations for charity instead of these greedy businessmen.