Odyssey Fun World

Our visit to Odyssey Fun World Tinley Park on October 18, 2025, was absolutely heartbreaking and unacceptable. I hadn’t been here in over 15 years and was excited to bring my kids — but that excitement turned into instant regret. Most of the arcade games were broken, and after spending nearly $200, the manager refused to offer any refund or even a small accommodation. My children were crushed. Then, in the ball pit, my 2-year-old threw a ball covered in mold, and when I looked closer, many of the balls were visibly moldy. It was disgusting and unsafe. We tried to salvage the night, but even the ticket system was inaccurate, and my kids earned far fewer tickets than what they actually played for. To make things worse, the candy they picked from the redemption counter was over six months expired. My youngest ate a pack before I noticed and later got diarrhea and a rash on his neck. This place is nothing like it used to be — unsafe, unclean, and poorly managed. My kids left sad, confused, and disappointed. I would never recommend Odyssey Fun World to any family!

Follow them on Facebook! They always have fun events for the kids. We took the kids to a pizza party with Jack Skellington a few weeks ago and they had so much fun. So much fun we decided to take them to a breakfast with Santa today. Probably going to go to the kids New Year's party in a few weeks too!

What a FUN place! Came here for a Jeep Dog Charity event. So many cool games, bumper cars, racing and fun! I was taken by surprise by the food. The fries are SO good! Hot dogs were good and the pizza puff. Also the nachos were really good. I had fun & liked the place. :)

Had so much fun! They had a pizza party with jack skellington and it was a blast. The Christmas decorations alone are worth a trip out to see. And the kids didn’t want to leave.

February 15, 2026, my family attended Odyssey Fun World in Tinley Park to celebrate my grandson’s 7th birthday. What should have been a joyful family event turned into a humiliating experience. While adults were inside the soft play area actively engaging with their children, my 11-year-old granddaughter was denied entry due to her age and height. When we respectfully asked for clarification about the policy — especially since adults were clearly inside the play structure — staff escalated the situation by calling the police instead of having management address our concerns. Our entire family was then asked to leave. We later contacted the General Manager and were told the staff was justified. The response was dismissive and nonchalant, with no acknowledgment of how inappropriately the situation was handled. We were the only Black family in that area at the time. Being singled out in this way and having law enforcement called over a simple policy question raises serious concerns about how families are treated. This experience was embarrassing, unnecessary, and deeply disappointing. Management should review not only policy enforcement, but also bias awareness and proper customer de-escalation procedures. ⸻

I went the weekend of Dec, 6 2025 it was my granddaughter‘s birthday. My daughter rented a private room after the private room we were able to sit in the table area for the kids to play. We had every age group in our family something for everyone to do. My younger Grandchildren played the games and did the tunnels for the toddler/kids area when my grandchildren were playing the games. A lot of games were broken the area where you play in the balls were very dirty. Very very poorly cleaned games. Everything was oily dirty and sticky.. I attended the tunnels in the ball area with my grandchildren. The lady that was handling that area had asked me to take off my shoes. Off. I am currently disabled an advisor that I couldn’t walk without shoes on my feet due to medical issues. She then made me Walk to the other side of the Odyssey area. She stated her walkie-talkie was dead and did not work, which was not my problem. What I was really mad about is that she knew. I mentioned I was disabled and still made me walk. I got permission to go in there with my shoes and all I did was sit there and watch my grandchildren play. I had two teenage Grandchildren that wanted to go in and sit with me , the unprofessional girl didn’t let them in, even when the when we payed for them to go in that play area!!! Not to mention there was adult inside the tunnels and also in the ball area with the kids, but they wouldn’t let teenagers in that weren’t gonna play, they wanted to go in that area to help me with the other grandchildren. Management came over and told him that they weren’t allowed in there as well even though the attraction was paid for through the wristband. They never refunded me my money back for the Tunnels in ball area that was paid for. My daughter’s both advised Management how rude the girl was that handled the tunnel area and did nothing. I DO NOT RECOMMEND ANYBODY HAVING A PARTY THERE!!!! VERY POOR MANAGEMENT BUNCH OF GAMES BROKEN VERY POORLY SANITIZED PLACE!!! DON’T WASTE YOUR MONEY AT THIS VERY POOR MANAGED NON KID, FRIENDLY ENVIRONMENT!!!!

Came for the go-karts—it was my first time, and the experience itself was great. But walking in, there’s zero direction. No greeting, no guidance, no signs about where to get tickets or wristbands. The booth isn’t even near the entrance—you have to wander to find it. At one point we walked straight to the inner tubing area, and the staff seemed ready to let us ride for free without bands. I passed on it though, since I wasn’t planning to get sprayed in the face (one of the features). We eventually made it all the way to the go-karts before realizing we even needed tickets. The place overall felt neglected. From the outside, the building looked faded and run down, and inside, several benches were the same. The lunchroom had multiple dirty tables with no staff in sight. Bathrooms were messy, wet floors, unclean toilets, just not well kept. Sure, there are plenty of games, prizes, and activities, and the go-karts themselves were amazing. But beyond that one highlight, everything else felt like poor upkeep and absent customer service. Most workers seemed distracted, glued to their phones, or just hanging out with friends instead of helping guests. I’m sorry for whoever actually built this place and put it together because it’s not being treated nicely.

Went early on Saturday, most of the staff wasn’t friendly at all. Doesn’t hurt to be kind to people. They need to keep in mind that they work there, we don’t. So, if we don’t know how things work or have questions about things , we shouldn’t be met with an attitude. Especially the girl that worked where the indoor play area is. The lady at the ticket counter was nice nasty and tried to gaslight me about some of the games not working and us wanting our credits back. She said we didn’t have enough tickets to play but when I checked on the machine it showed we did have enough but she wanted us to buy more with her. Everything was already over priced and lot of things not working . So, I suggest not buying the wristband but just look around first and load the appropriate amount to the card according to what things that are actually working and worth it. The place was clean which was the only nice part about our visit. If you have the money to blow, go for it but overall I wasted our time and money.

What a FUN place! Came here for a Jeep Dog Charity event. So many cool games, bumper cars, racing and fun! I was taken by surprise by the food. The fries are SO good! Hot dogs were good and the pizza puff. Also the nachos were really good. I had fun & liked the place. :)

It's went down hill from what it used to be but it's still ok for small children. My daughter's 5 and had fun. The pizza was one of the worst I've had in my life. May have been a bad batch but the crust was so hard we barely could eat it, AND it had the audacity to be overpriced! I'll return and will try the pizza once more. If it's still this bad... .

The food could definitely improve , especially for the price its expensive for your kids to have fun there. I think that should be a place only for birthdays. Where those of the days where the parents are really spending money but not just a random place to go to take your children to have fun. It's too costly.

This review is only for the Amaze Experience My friend and I actually didn't know what to expect. I had read some so so reviews so I was a little bit nervous. Because this experience is quite costly. It's about $40 for adults. Not sure how much for children because this was a girl's night out plus $15 to park in advance. That being sad I absolutely had a spectacular time. Don't celebrate Christmas the holiday but I do enjoy the lights and the beautiful scenery. Odyssey fun Adventure Park covers quite an expansive amount of land and every inch of the outdoor was decorated and festive filled with opportunities to capture precious moments. Then you realize they filled the space magnificently and they even had a stage in a sensor where they did a show every two hours on the dot with a Christmas theme. I saw they were several areas to warmup the VIP area to the snack and goodies store and of course inside OFW. There was hot cocoa , regular and spiked as well This is also a trolley that takes you from the parking lot to the park Really enjoyed

Place is a reasonable alternative to have during winter days with kiddos age 3-11 yo. It has teenagers as expected stationed throughout, some more helpful and willing to help than others. Food is available for purchase with free parking.

DO. NOT. WASTE. YOUR. TIME. Absolutely NOTHING that was promised in the publicity for this bad-trip-on-LSD experience was delivered on. "Oh, honey - look at this - They have FOOD and DRINKS, TOO!" Yeah, maybe, but with every kiosk being closed when we went, I have no idea what they serve or the quality of their offerings. Drive there and you park in a parking lot that could have been used for a set of an apocalyptic-themed movie - I thought I'd be stuck changing a flattened tire from all the massive potholes throughout. And the "wonderful holiday experience" is just tired looking and LOOOOOONG - which is where some "promised" food/beverage options would have come in handy. Oh, and the price for all this "winter wonderland fun"? $35.00 per person, along with $20 for the pleasure of parking in a war zone. A rip-off if there ever was one. Look in a dictionary for the term "rip-off" and you'll see Odyssey Fun World's picture. SAVE YOUR MONEY - STAY HOME WITH YOUR FAMILY AND ORDER OUT FOR DELIVERY. I guarantee you'll be much much, MUCH happier - and fed, too.

Odyssey fun world has definitely fell off from when I was a kid and visited back in the 2000's. Many would think that as time goes on a business would progress they're establishment however after visiting back in November of 2024 for my child's birthday and then again today for just a fun day with my daughter, all of the games are so outdated and more than half of the games either don't work at all after scanning your card or they don't give you the correct amount of tickets that you actually won from playing the games. I hope Odyssey Fun World makes some serious updates to both the games and the exploration adventure area needs to be remodeled as well.

My party was great the staff was excellent I would recommend for your next children

Odyessy is a great place where your kids can go to have a great time! My kids especially love that there's a variety of things to do so they never run out of entertainment here! I love that its family friendly for all ages from toddlers to teenagers! Having 5 kids, it's tough finding a place where everyone can enjoy themselves but Odysessy definitely covers it all. The staff is always helpful and friendly, the deals are great and the food is delicious. This place has been around for ages and still continues to be my family's #1 choice for a family fun day!

Kids had a amazing time the place is always clean customer service was great and the pizza was amazing they Even have a jump house for the kids outside we had fun and look forward to coming back soon

I had my daughter's 7th birthday party here. The people here were awesome! The host was on point. She made sure she did not miss a beat. I will definitely come here again because the kids had a ball. Thanks Odyssey fun world for making this day special for my family.

we had great service and great attention to detail. Xzavier handled our party and was very attentive to our guests and even helped us decorate. we will absolutely host more parties here.

I never leave reviews good or bad, but my experience at this place today was so horrible I had to warn other people. Walked in there was only one line open. I waited in line only for them to open a new line and tell me I was in the wrong line and had to move over to the new opened line. I was next in line and now everyone behind me was in front of me. I had already waited 15 minutes and it took another 40 until we reached the front of the line. When I spoke to the manager Clint about it he was super rude and basically told me I was wrong I should have stood in line where there was no employee to help me because at the end of the day it was the correct line. I will never be back here ! Super rude staff, customer service sucks and it's dirty! Wish I could give less start!

Odyssey Fun World has been in the community for years. It's basically a bigger replica of Show BIZ (1980's) and Chucky Cheese. It's a kid and teenager friendly arcade. Yes its old looking, dusty, and outdated. I mean, kids play there so of course it's not going to be immaculate. The machines are older and were once a part of Show Biz. No the customer service isn't perfect, but it's a kid friendly place. Now for the next review.....I went to The Zombie Safari Hayride at Odyssey Fun World's Fun Farm back in 2014 and it was fun! The Tour guide was lively and engaging and there were more live zombies to shoot at. Unfortunately, I attended this activity on October 21 2017, and it was a complete bore. The line was short because it was still early in the Halloween season. The parking is in a parking lot made of gravel and that is free. The tour was about 10 minutes and there were a limited amount of live zombies to shoot at. Most of the zombies were simply targets. I truly believe that my paintball gun was broken because my pellets had a hard time coming out of the barrel. I honestly didn't have any fun. I can say that the Corn Maze was great! I had an awesome time wandering through there, but they definitely need some type of security in the fields.

First time here. This is a poorly run, dispectful establishment. Came here to use the batting cages before a game. Noone new how to open them on time, how to explain their cost and procedures to use them. Told to purchase tickets at front desk, given a card to use but the cages use tokens. When asked how to get tokens, told you have to scan card, the attendent will give you tokens. No attendent on duty. Then when one came out,she didnt know how to do this. Manager finally arrived. Told us the conveyor belt was jammed and needed another person to fix it. When I asked how long it will be, they responded" it will be whenever they get here. When asked where they were coming from( wondering if the person was actually on the property) they said they are inside. When I asked for our tokens, the other manager ignored me. Then he said I was rude. My friend was in the batting cages waiting for it to start. He had a baseball game at 4pm in Blue island. Just wanted to warm up before the game. Instead of given tokens they turned it on without tokens. We had to leave to get to the game on time. Paid 10 dollars, didn't get any tokens.When I asked for a refund, told no, you are rude. Math here, 40 tokens for $10. one round is 1.50. My friend got one round of 15 pitches and the machine was shut off. No refund. When my friend asked where I was ( I left because I was told I was rude for asking for tokens or a refund) he was told "I KICKED YOUR RAGGEDY ASS WIFE OUT FOR BEING RUDE". ( Which he did not kick me out. We ran out of time and needed to leave )Then this teenage manager tried to grabb his bat(which did not belong to the business) Tinley Park Chamber of Commerce Your community is beautiful. This business needs to be reviewed by your organization. It does not reflect your community values. It was a very poor representation of your family centered community values. We could have gone to another facility, but we wanted to support the business in the community my friend lived in. Shame on you Odessey Fun World Tinley Park

Oddysey fun world, more like a money farm. Barely any rides there and the tumble train does not go backwards and even one of the ride operators made it not so fast AND the cost of this place was $160 just to enter with 3 kids. I am not happy about this place and a video said there was a roller coaster but all of that stuff is lies. I hate this place so much and even if you think they could change, they won't. I would suggest Safari land.

BEWARE.... "Birthday Party Quotes". AFTER YOUR PARTY ENDS, they will ADD about $75 to the originally agreed quote. There was a slight disturbance tonight with a guest because Odyssey Fun World issued a bill of $425 for a party that was quoted for $350. In my opinion, this is just an overpriced chucky cheese's (with a few rides), not at all worth the money. You'd come out cheaper spending quarters per game at a game room ‍

Had our 3 & 4 year old birthday party here. Staff did an excellent job. Top notch every kid had a blast.

This place was beautiful and fun when I was little but the places is really bad shape now I even cut my self not that big of a deal but still on a wood piece near the golf area, the place is not worth how much your wasting over all plus everything is expensive, and damaged mostly the outdoor area, the go karts I was excited about them but there where ONLY 3!!! available which I was disappointed because I wanted me and my friend to race with other people but no only 3, and there was one seater and 2 seaters there was two of them available which sucks, not a good place in my opinion not worth the money don't even get me started with the food WAY to overpriced I will not suggest it but if you have the money then sure

This place is NOT a "FUN" world forreal forreal. I literally JUST left there and couldn't wait to write this review. For the $35 unlimited 3 hours outdoors wasn't worth it. The go karts were the best thing they had to offer. The mini golf clubs, balls and courses were NOT clean. The bumper boats were A JOKE. Even on the inside there were games out of order. I only gave 2 stars for the fun of the go karts and the hot dog and Icee i had was good. At the end of the day, don't waste your time.

We had a blast! We had our son's birthday party and he couldn't have been any happier. The two team members who were assigned to us were very professional, attentive and very polite. They gave us the rundown and answered any questions we had about the day. The food was good too! We got three whole pies, nuggets and fries and it was more than enough to feed the kids both young and old. They asked us what time we wanted to serve food and cake which was nice so we could space it the way we wanted to. They make an announcement over the PA and the kids are back in the party room eating cake and talking about all the cool things they did. Laser tag, Fortnite, bounce houses, pop a shot.. more Fortnite. They had a blast.m! So it was a successful birthday party thanks in part to all the cool little friends who came out and OFW who provided the good times and good food. Our 7 y/o is a happy little dude!

absolute waste of money. Admission fee is $25 even if you are just a parent that will not be partaking in any of activities beyond watching your kids. Most of the activities are an additional $10. Most of the games were broken, the décor was broken and dirty. The prizes were awful. Covered in dust and looked like they had been hanging there for 20 years, literally the same simpsons prizes were hanging there the last time i went 20 years ago. Everything was dirty, there was no hand sanitizer anywhere. The staff was friendly but there were several standing around talking and cussing loudly. A hot dog and fries took 45 minutes to make. This place is a dumpster fire.

As a result of being there, my son's face broke out after a night of being there. It was a horrible experience, we will not be back.

Horrible bad service food was horrible would not recommend this place if u want to have a fun day with your kids don't go here this place is horrible workers are very mean and really don't care about anybody.

Don't go! Service is poor. Management is horrible. I booked a birthday party for my daughter and it was awful. Place looked old and common area was filthy. Room attendant for the party was not present. Pizzas delivered late and not according to contract. Waste of time and money. The smell of marijuana was everywhere outside the front door. Just not family friendly. Look somewhere else to book a party or even visit for fun.

I remember when I was 6 years old, I considered this place to be paradise.....I finally came to this place recently for the first time in about 20 years and i'm surprised some of the attractions like the bowling alley are still there but my experience here kind of left me baffled. I came here on a Friday night expecting this place to be pack but it was nearly empty. When me and my cousins played laser tag, there was always a problem, whether it came to guns or other things not working. Plenty of the games weren't working. Playing games here is almost just as expensive as Dave & Busters. We played Go-Karts and the staff jumped around cheering because it was raining because they get to call it a day and one of the workers decided to hitch a ride on my Go-Kart (sounds funny) and drive him 100 feet. I'm all for fun and games but the staff honestly doesn't care about their job.I'll definitely come back though regardless since this place has a part of my childhood.

I went to this "fun world " as of yesterday for the first time. It's a scam I was very dissatisfied because of poor customer service! First and foremost everything was closed down from the outside to even the inside sky zone, Clint p the cashier didn't communicate that everything was closed! and suggested 4hrs indoor play which was 30 bucks ! 60 for two people. We were there for legit 20 minutes. Got there at 5:27pm and left out @ 5:55pm because most arcade games were broken or in bad condition. The points were already out but it's for 4 hrs? That was such a rip off and then I get to the window and it says no refunds!? we were not warned in advanced, what kinda of business doesn't give refunds for dissatisfied customers! 20 minutes ! Paid 60 buckssss SCAMMERS ! I never write reviews but this one got me. Overall I feel that the owners need to step up on training there workers on good customer service because that's how you lose business. Most of the workers were slacking and sleeping in the bumper carts.

Today I'm attending a children's birthday party at your Tinley park location. My son and I rode the Himalaya ride. According to their signage, riders have to be 36 inches or taller to ride. I witness 3 mothers bring their infants on this ride ‍ I'm talking 6 months, 9 months and even a year old on this ride. I expressed my concern to the operator about rhe safety and welfare of these babies. The operator replied snd i quote "the adult understands that if something were to happen to the baby/child during the ride, odyssey fun world is not held responsible. The adult enter at their own risk." I cannot believe this entertainment facility would even allow idiot parents to risk putting their babies in potential danger for the sake of the parent to be allowed to ride?! Are they that thirsty to accept monies from idiot parents so you can make their sale for the day? I will post my experience on yelp, Google, fb and other private fb groups informing the public of their policy. smdh

This is entertaining... the owners of Odyssey Fun World reported to Yelp that my review was actually for the Zombie Hayride, which I assure you it was not, and had it removed. One, I would never attend anything relating to zombies. I can't even watch The Walking Dead. Two, I have never been on a hayride because I am allergic to hay. Therefore, this is extra comical to me that the owners would stoop so low as to remove my review, seeing as how it was popularly reviewed and had quite a few UFCs. So for anyone who missed my original review, and for my own First Amendment, here is the review again : ) Do you dislike having fun? Do you hate well-thought-out seasonal activities? Do high prices get you excited? What about variety? Disdain that shiz, too? Well here ya go, you masochistic fiend! Odyssey Fun Farm has all that dreadful crap you love. Your little black heart can skip a beat with monstrous glee. This year, Hubs decided he didn't want to drive all the way out to Bengtson's Pumpkin Farm in Homer Glen. He wanted to try something closer, and this little number popped up on Google in Tinley Park. F*ck you, Google. I thought we were cool. I am NOT Wednesday Addams. I do NOT enjoy being miserable. You clearly got the wrong memo, G. I'll be over at Bing from now on if you need me. Once we pulled up to this decrepit and exhausted excuse of a pumpkin patch, I knew we had made the wrong choice. No, sorry, HUBS made the wrong choice. He still sleeps on the couch for this one. Not really, but I take my Halloween activities seriously, people. So this is still a dig I use with zing whenever possible. Admission to this hellhole is $11/person, with no chance of a refund. No matter how much it sucks. Someone was using their pumpkinhead when they thought of this fine print, because otherwise my sassypants would have waltzed right the eff back out and demanded my money back. Unlike Bengston with its smooth-paved paths guiding you to quaint little barns and displays of beautiful gourds, Odyssey is more of the packed-down manure variety, with some large gravel thrown in to help you roll your ankle while you make your way to the poor livestock chained to turnstiles (I couldn't even walk by there without muttering epitaphs of pain for the animals). I want to chain those humans to the turnstiles and make them walk around in circles. Offensive costume required to maximize their miserable experience. So instead of watching animals be tortured, we ventured to the "pumpkin patch" which was just a few small displays left of orange pumpkins. No Cinderellas, no variety, no gourds. Not even the tiny pumpkins were left. I will say that the few orange rollypollys left were half off. And thank God they were, because had I paid $14 instead of $7 for my big bertha of a pumpkin I would have gone HAM on someone. After that little sidetrack, we wound through the corn maze that spanned a vast area and made me claustrophobic of being stuck in the outskirt of Chicago's southside. There were several children, actually, a lot of you little nerds looked more like tweens... anyway there were a lot of young people running through the maze trying to complete the Monopoly harvest scoreboard we were given when we entered. They looked like they were having a lot of fun. Good for them. And really, it wasn't THAT bad, but it wasn't great either. The more legitimate fear of that maze wasn't that you wouldn't find your way out, but that you'd wind up on the side of the highway. In addition to the "patch" of pumpkins, I'm sorry I just can't call it that without the quotes. It isn't a freaking patch. It's a poor excuse for a pile of discarded pumpkins who had seen better days. Anyway, in addition to THAT and the corn maze and the animal cruelty demonstration, there are pig races, which also looked really sketch, a corn kernel pen to jump, and a LOT of country music playing loudly everywherealwayswithnoreprieveomgmakeitstop, and painted stands to stick your face in and smile and pretend like you're having fun. No thank you. I think the most horrifying part of this tragedy is how nice the staff is. I want so much more for you, staff! You deserve more. Get the hell out of there and run for your lives! Next year, I'm moving into Bengston's to wash the memory of this travesty from my autumnal experiences.

Still the crap of the crop. I visited again last night against my better judgement. First, they need to see your ID for credit card / debit card purchases even if your card is signed. VISA and MasterCard merchant-credit card agreements don't allow stores to require ID for credit card transactions. Merchants can ask for ID, but they can't refuse the transaction if you don't show your ID. My transaction was refused until I showed my ID. Second, they raised prices on their games. Now some games take as many as 8 tokens - that's $2.00 for a simple "chance" game. Others take 4 tokens - just for a chance to win tickets. I'd say the average is about 3-4 tokens per game. Third, they did fix some of the problems I pointed out months ago regarding the skee-ball machines, however a lot of the games that were out of order over 6 months ago are still broken, namely the basket ball games. Finally, when it's time to cash in your tickets, the ticket counting machines are few and far between. Good luck trying to find one that works.

No major issues. I go here mainly for the pinball machines. They are constantly broke or not working correctly. I sent an email and it looks like they did bring someone in to service them. But even after that, the volume on the Star Wars machine was off and some of the others had a lot of wear on them. The location of the pinball machines is in a high traffic area, so lots of kids go by and smack the machines. They always have a large number of staff, which is really cool. The place is pretty clean, but they should keep an eye on the tables and wherever food is, sometimes there are leftover crumbs and things. The last thing they should keep in mind, if you want a good clientele, you have to have a good staff. As soon as negativity happens, or anyone isn't motivated to work with kids or in that environment, they shouldn't work there. No one is doing anyone favors by letting kids work a job they don't want to work at.

An apparently hidden gem in the South Suburbs. There is something here for infants to teenagers. OFW is massive. They have a climbing room with as ofw explains "ball pits, slides, tunnels, mazes" for younger children, mini roller coasters and Ferris wheels, plenty of arcade games including skee ball and mini bowling. Bumper cars and even laser tag. We went with some friends thanksgiving weekend. In the summertime it appears to be even more extensive. Bumper boats, go karts and batting cages are among some of the outdoor activities. A great place to let the kids run around. The two and three year olds that we took had an amazing time and were occupied for two hours. They could have stayed even longer. It was the parents with major sensory overload that decided it was time to go.

Ace, Skit & I wanted to partake in a game of laser tag, we arrived shortly after 9 whereas they close at 11 & oh did we feel it! Much of the staff seemed to be completely bothered that we required assistance. We bought the Extreme wristbands which were $25 a piece (there's a buy 2 get 1 free coupon on the website). However they neglected to tell us that they would be closing the attractions down around 10pm. I had to request that the bumper cars & laser tag be reopened. All of the equipment needed to be sanitized. Several times I touched something that was wet, that was clearly not water. I have to think on rather or not I should return.

Place looks wild on the photos on yelp. Loved this place growing up. Miss the Naperville one

DO NOT GO HERE ANYMORE!!! Review date 6-19-2021 this place has fallen so far it now cost $25 a person to get in, the outside costs an additional $7. All of the kids activities are closed. Theres nothing to do for kids under 48inches. I feel like i just got scammed, a lot of the games dont work and they are just old. Literally anywhere else is better. I made an account to leave this review.

Workers extremely rude told my special needs friend to hurry the hell up after we went on a ride there don't recommend if bringing special needs child.

Very disappointing this place use to be a great place to go. I took my daughter there because she really wanted to go I figure daddy daughter time would be nice I spent $50 for the package where she could do whatever she wanted to do while we were there half of the games weren't working properly the outside area looks d as if they are just letting it go and for it to be as slow as it was that many games should not have been down or not working properly my daughter was so disappointed she asked to leave early hopefully they will get a handle on this

Awful. I came here on a Saturday night with my son and husband. Upon pulling into the parking lot, we heard yelling, and at the front entrance a lady holding a child was screaming with security. Security was yelling and threatening to call police.. at that point I would of left since I wouldn't consider the hostile environment family friendly, but the dispute defused and my son was too excited to leave. Upon entering, the building was extremely hot/ musty. My son and I were hungry, so we headed for the food area. My son ordered a cheese pizza slice, and I ordered a grilled cheese. They gave us a buzzer and told us it would ring when the food was ready. My son got his slice of pizza immediately, as they had premade slices in a warmer. I waited 45 mins for a grilled cheese. Mind you there was no line/ kitchen was not busy. After finally receiving our food, we went to the sitting area to find a table. There was trash all over the floor, the floors were sticky, and tables were all dirty. Again, the place was nearly empty. We found a clean enough table and sat down. 5 mins into us eating, a worker comes by and asks us to move because "someone got sick under this table" .. we look below us and there's vomit underneath the table that we didn't see. I was horrified and threw my food away as I lost my appetite. Finally it was time to quickly spend our token card and get the heck out of there. The games in the area were dirty and covered in grime. My son won about 300 tickets and got a slinky and 1 jolly rancher candy. The staff was weird and stand-offish. Some down right rude. You can tell no one likes their job. ***less than 24 hours later, my son and I are extremely sick, vomiting and have what we think is food poisoning. We both ate some of the pizza. My husband did not eat here and he is fine. Our symptoms came on at the exact same time. Be careful if you're eating here! This used to be such a nice place, I used to come here as a child and had a great time. It's sadly gone drastically down hill. I will not return.

You never know what you're going to get when coming to these indoor amusement establishments. Place is large with tons to do including rides inside! Also noticed some outdoor activities (which were closed, seasonal) such as mini golf and go karts (track looks awesome) The selection of games is slim and they are older. Most games take more then 1 token and definitely not worth that. Somewhat pricey on tokens as well with only 2 options ($5 for 20 tokens) or ($20 for 100) no better deal when getting the 100 tokens but you'll burn through them quick so might as well. We did have a blast playing laser tag and I enjoyed the upstairs area as they purposely still have some old school games such as NBA jam, street fighter, and off road. The staff is very unfriendly, not very welcoming, and it's hard to find a staff member if your precious tokens get taken by a machine . Doesn't make for a great experience. Place has potential if they made the right changes.

If I could give ZERO stars I would. This park is disorganized, dirty, and full of punks who rule the park. Many of the people running the rides do not know what they are doing, and obviously do not care about the customers. Many of the games inside did not work leading to lost money on my games play card. They could at least mark the games as broken, but then they would not get the money. That's how I see it anyway. When we first had problems with one of the games, there was no one around to help. If you left the game to find someone you would risk losing what you did put in the machine. There are kids running around with no supervision. Lord knows where the parents of these kids were, but they were not with them. This whole place is worse than awful now!!! I remember when this was a great place to take your family for some good fun. Now it's just a waste of money, energy, and time.

Management and staff at this place is HORRIBLE!!! Don't waste a dime or a dollar at this poorly ran facility. I never come here I live five minutes away but decided to come here again on a whim. I have been to corporate events here that were fairly ran. Today we were told about a sock rule that clearly other people were not held accountable to. Unfortunately, informing the manager did nothing he was just as ignorant as the staff. I will not be back!!!

Okay for a quick stop by with a 7 year old that likes to play the ticket games. I showed my check in offer for one free indoor ride and the cashier's and even the manager was surprised and didn't know how to ring it up since they hadn't seen one in years. Watch out for games with broken/missing parts. The prizes are not the greatest.

Every game was broken, too expensive! Workers stink! Manerger is very rude and I spent $50 and got 5 jolly ranchers due to more than half of the games not working and dumb teenage workers.

I took my grandson yesterday. Will never go back. We got there at 11:30 decided to play minature golf. The girl never told us that it didnt open til 12. When we finally was able to play one of the holes was broken. Was never told this. Waterfall still after a year isnt warking. Someone was cleaning holes while we were playing. Then we decided to purchase bumper boats. Waited inline 15 minutes. Girl told me she couldnt scan the card cause machine is broke. So we had to get out of line go back to locker wait another 15 minutes. Spoke to Manger Erin. Very rude. When i asked for corporate phone number he stated he was corporated. Worse experience.

This place was surprising in a few ways. First, it was unbearably HOT!!! We saw the fans running in the ceiling, but that did nothing. We purchased the four hour package, but could only last for two hours. Second, someone was smoking marijuana by the back door. Marijuana? In a kid's place? Really? Third, the kids enjoyed themselves - so that made some of this worthwhile.

"Miserable" is a mild way of describing my experience here. Not only did every single employee look like they were about to slit their wrists, but no employee smiled ONCE. We spent more money inserting coins into machines that didn't work than on machines that did! The guns on the arcade games were sticky with who knows what... Don't bring your children here! Haunted Trails in Joliet is a much more respectable "fun world". (07/25/2010) I'm editing this MONTHS later to say that the Manager sent me a message bribing me with "family passes" if I changed my review. So I gave dude a chance, gave him my address, and since JULY (today's date is 01/10/2011) I haven't received anything. He messaged me being quite rude asking me why I hadn't changed my review, and when I responded with him never sending me the passes... He acted like a...brat, to be honest, the man acted like a preteen!

Damn the staff here is rude. Rude, rude, rude. Lots of the games are broken and run out of tickets when you are playing. This place gets very crowded on the weekends and they don't have enough of the rude staff to take care of the place. The adventure climbing thing (forgot the name) is big and looks cool for the kids but it is not monitored when it is crowded and the kids run crazy. The ball pit turns into a ball fight every time and kids whip the balls at the smaller kids all the time. The staff does nothing to stop them. The food is way over priced and not the best quality. This place is really a dump. I can take my daughter here and she will have fun but I am a nervous wreck the whole time trying to make sure she doesn't get run over and we don't get ripped off.

This is my third year coming here with my family for my young brother's birthday. He loves it here due to the activities (laser tag, video games, mini golf, go karts, etc). We usually order pizza, soda, fries, and icy's. One lady from the party order a personal side of pizza and cheese fries; however her food was cold when she received it. She immediately brought the food back and asked for another slice of hot pizza and fresh fries. A gentlemen told her the policy was no refunds and he was not going to give her fresh fries since he considered nothing was wrong with them. Another lady told her to ask for the manger. The manager was polite and gave her a refund. There is a 90 minute limit for the tables. I would recommend not purchasing the birthday party package which is $200 and instead bringing desert and party favors for the tables that are available for everyone.

Went here for my niece's 4th birthday. Staff did a good job, pizza was good, and the place was very clean. The only suggestion I have is maybe have security at the door for children but other than that good times...