Ellensue L.
Yelp
It is about principles, service, and integrity. That is the reason for lower stars. Off The Hook website states they have 1/2 priced entrees from Tuesday to Thursdays. However, once we were seated, we found out that on Christmas week this was not honored. They said there was a said beside the door. First of all, it is not about the money, it is about principal and service. Our waitress was a lovely young lady. She actually brought over the manager per the request of myself and my husband. He apologized and added by saying it is hard to change the website, I find that hard to believe, he then offered a round of drinks, we do not drink, he said dessert would be on him. When the bill came only one dessert was paid for. If a restaurant advertises specials, they should be honored to show that they have integrity and care about a customer, whether local or not. It is only about principle. We also listened to another table talk about the same situation. Having knowledge of the food industry, this was not handled in the most professional way that an upscale restaurant should do. It is the whole package for long term continued success.
Hopefully, they will step it up going forward. Unfortunately we will not be going back. Fortunately, the area does have many other great restaurants. With that said; Very nice atmosphere. The food was delicious, great portions and even the desserts were great. Still took care of our waitress since this was not her error. Sorry guys you had your chance, twice this evening.