Ethan L.
Google
There really is little to no point in placing an order online for pickup at this location. I recommend not going to this location at all, for that matter.
On three separate occasions I have arrived shortly before the time of the order, been told it would take 15 minutes, proceeded to wait around 3 times that, all while being told it was almost ready. Meanwhile, I am watching people with orders I have confirmed had a later pickup than mine walk out the door (including orders that were substantially larger than mine). Lying to a customer's face when they can tell you are lying is just not a great way to run a business. The real kicker was when they realized they messed up and offered me a *free orange juice*, which at that point was more insulting than anything else. That cup of juice cost the business pennies and that is the gesture when they make a mistake? Jokes on me for always leaving a good tip, I guess.
They truly do not have a good system to make sure they are actually providing adequate service to their customers, at all. It seems clear to me at this point that the issue is as much the way the business is run as it was the employees themselves, as this issue has happened repeatedly and I have witnessed it happen to others while I have waited. Ultimately, I will not be returning to this location and will be advising others not to do so.
Go to the location in South Eugene where you can get the same good waffles, but with actually acceptable customer service that makes you feel like they *want* your business.
