Officine Universelle Buly 1803

It was a very nice experience in the shop. I bought the brush and the perfume, the clerk was very patient and took a lot of time to make it pleasant. Very pricey but you don’t do it every day so you can spoil yourself there. For the men to wait, there is also a cafe bar.

Such a beautiful store and shopping experience. This place heaven for finding unique beauty and homeware products for gifting or as a souvenir from your Paris trip. Handmade combs, brushes, perfumes, and creams that can be personalised with your initials. Also perfect for a little break at their lovely bar!

Beautiful shop with lovely variety of perfumes. I stopped in to get a gift for my sister who is a bride to be. The staff were friendly and helpful and gave great suggestions and explanations of products. I can’t wait to come back and get something for myself.

I walked in at just past 6:30pm on a very rainy Tuesday afternoon this week and despite last orders being at 6:30pm for the lip balms, Caroline was so sweet and took my order for four lip balms. I had been in the store the day before too and again, all of the staff were so friendly and helpful. The same goes for the boutique up the street too. Even though it was almost 7pm and time for the staff to finish and close shop, I never felt rushed. Caroline spent a long time chatting away with me and was so kind to even recommend duty free and where to go to claim it at Gare Du Nord as I would never have known. I really loved my shopping experience here and thrilled with the final products too and can't wait to give them as gifts. Thanks again, Caroline. You are an asset to Officine Universalle Buly 💕

Some years ago, hand cream from the brand gained considerable popularity, and I too found myself gifting it to friends. Its reputation led me to believe that the brand’s face cream and toothpaste might also be of exceptional quality. Regrettably, the toothpaste had a rather bland, apple-like taste—quite underwhelming, particularly for someone accustomed to the brisk, refreshing flavour of strong mint. After two or three uses, I found it wholly unsatisfactory and discarded it. As for the Pommade Virginale face cream, I did purchase it and gave it a fair trial. However, I noticed no discernible improvement. I repeated the process several times—purchasing, applying, and then discarding the cream in hopes of eventual results—but alas, even the slightest change eluded me. The hand cream, though quite pleasant, came in a rather large tube, making it cumbersome to carry. Furthermore, once the tube became bent, it would often crack at the crease, allowing the cream to leak—most inconvenient. Nowadays, the price has risen significantly, making it less accessible. I daresay, if the brand were to offer a smaller, more portable version at a modestly reduced price, many would find it far easier to purchase without hesitation.

Les gens sont très gentil et serviable. Toujours poli! I love coming here to get my Buly supplies, staff are always really polite and helpful. Pheobe who served me was excellent. Whenever I’m not sure about a scent for the perfumes or soaps, she was incredibly helpful and knowledgeable. She wrote the calligraphe with so much care. I really appreciate the personnel touch. mon magasin Buly préféré à Paris !

Hi I don’t mean to complain but I was really looking forward to having an amazing experience at Officine Universelle Buly 1803, given the brand’s reputation for elegance and quality. Unfortunately, the visit was a total letdown. The staff was extremely rude, making snide comments and whispering to each other in French, which I understood but chose not to address at the time. It felt like they were profiling certain customers and treating some people much more nicely than others. Overall, it was a disappointing experience, and I hope the management takes steps to improve customer service in the future. I personally won’t be returning.

High-quality products but the customer service doesn’t quite match the price point. After waiting in line for over 30 minutes, I was waved into the store without a greeting and had to ask for help when I was ready to order. They advertise their coffee shop, but we were told coffee wasn’t available while we were there. I always enjoy picking up one of their beautifully wrapped, quality products to bring home from Paris but I wish the overall experience and service lived up to that same standard

This was a really cool experience. They sell vintage styled perfumes, lip balm, toothbrushes and a few other things. I came here specifically to buy a leather engraved lip balm. While the lip balm is simple with no added scents, you get to choose the tin holder, the leather in which you can get your initials engraved as well as a pouch. It's definitely a cute gift idea to bring back home and the staff were pleasant as well

This place is like stepping back in time to shop for custom lotions, body oils and perfumes. The staff treated us like we were buying a Rolls Royce! We were actually... the Rolls Royce of custom body creams. Enjoy a beautiful cup of tea or coffee while you shop.