Mike M.
Yelp
some of the new, younger early 20s, and very good looking and fit I might add, ( which can come with the smug attitude perhaps, ) yet are extremely unqualified, unprofessional, untrained, to be at the front desk of a trendyish hotel Or any hotel. 
Pool is nice,  and very   Very cold, but the saltwater is wonderful.
Beds are pretty lumpy. Old mattresses. the rooms are  kind of dark, and yet nicely decorated . Not a fan of 1980s jacuzzi in the room. 
If you come during the week, and Katia is on the front desk, you will have a much better experience. She cares and aims to please , is wonderful and pleasant, as this is a hospitality business. 
make sure you ask for a breakdown of charges on incidentals. Cause we were overcharged every single day ! and had to ask, repeatadly For a breakdown. No, one 7 dollar beer isn't $38. And the young , full of attitude , man that day, said, 
" don't bother me " and then " I don't know how to see what was charged.and I don't know how to fix it or use the computer " 
lol. Finally a so called manager came in, and said there were issues with their computer, ( I said " then how did these  unknown daily , wrong, charges get tallied up , so then refund me for them if you don't know what they are "  ) and magically she fixed it. However. She then And actually had the audacity to  reprimanded us for
Going after her " team". Wow. So it's not ok to give feedback here. 
And she flipped the script and blamed the persons not happy with this incident, not the unprofessional man with attitude, other friends of ours there, had similar experiences with him FYI.
 same guy, told some nice folks they could check out at noon. And then apparently day of, called them, and gave them an hr to check out. He changed his mind ? how inconsiderate Of this place. 
Def. Horrible HR department to say the least. Starts there. Bad training. 
FYI these mystery charges happened at my last visit last spring, and I didn't notice til I got home. So I let it go. But I think it's a bit  unethical. 
The so called,  " owner" who may actually runs the place, ok um she did the decor, hires the young, cute, smug,  staff, (and the hotel capri, ) but  she rents these ojai hotels, From the actual owner according to the la times Article. We shall see What happens. 
Def, Not gonna go back. Lots of other places in beautiful ojai. Next time gorgeous hotel Roblar. No one wants to be mistreated on a vacation. It was absurd to say the least.