Alison M.
Google
I used to love this store, but unfortunately, it's really deteriorated over the last few years.
Their selection is nice, but overpriced. I'm okay with that occasionally, especially if I need something quick. But this means that I often visit OK when I want a nice gift for a friend.
When my husband gifted me a ring from OK for my birthday, I was, of course, VERY excited. He knows how picky I am, though, so before I even opened the present, he assured me that he had double-checked with the salesperson and they had promised him that he would be able to return it if it didn't work out.
Inside was a ring by Monica Castiglioni (the A-Pinot-05). To give a sense of the OK mark-up: on Castiglioni's website it is listed for €260 - equivalent to $283 - and it is sold by OK for $475.
For that much money, I would expect the ring not to turn my finger green. But, unfortunately, after wearing it for less than 2 hours, it did. This is also something that my husband was concerned about and had asked the salesperson at OK about. She promised him that it would not turn my finger green, even though on Monica Castiglioni's website, it does state that her rings can turn your finger green. Salespeople should be more knowledgeable about their products (or look up the answer if they don't know!).
We tried to return it the next day and were told that it could only be for store credit (this was not made clear to my husband when he bought the item). But why would I want to buy anything else from this store? Everything is extremely marked up, they don't know their products very well (and feel confident giving erroneous information about them), and they give misleading information about their return policy.
Save your money and energy dealing with misinformed and unhelpful staff. Buy directly from the designers.
