Isla E.
Yelp
Let me begin by stating I did not walk in here looking like a big spender. I was wearing errand running clothes, ran in, the woman working asked if she could help me, and I said, "I'm just looking for some truffle oil".
"I'm so sorry but we are completely out. You see, we don't have a reliable supplier." Then another sales person there joined in from the side, they were both explaining the unreliability of their supplier. Then the first lady said, "here, here is the store manager, he will talk to you."
Really summoning the store manager was not necessary. I was totally okay. The Spice House two doors away had white truffle oil and I knew it. Either these employees were very nice people, or someone had mistreated them the last time they ran out of truffle oil. I felt kinda famous when the manager offered his apologies and advice (btw, there might be some there this Tuesday or Wednesday. Get it, yelpers!)
So, customer service is above and beyond. Because they were so darn nice, I stayed and browsed a little, and I know I will be back. The variety is unsurpassed as far as I've seen; and you can taste all of the oils and vinegars. They have flavored balsamic vinegars, too. I'm pretty excited to treat myself and my greens to some new flavor.
The bottles are pretty enough to give as gifts, and if you are a regular, you can bring back your bottle and get a $2 discount off your next bottle. Then they recycle the bottle. Cool, but call first if you need truffle oil.