Ole & Steen

Insane queuing system where I spend 15 minutes in one line only to be told to join a different queue! A lot of people gave up at this point but my wife can eat the plant based social so I stayed and finally got served. Interesting that when I ordered still water, they gave me a Tesco own bottle of water- at three times the price and I could have walked over to Tesco and saved myself the money. Tables were not cleared and while the food is consistent with their other cafes across London and in Copenhagen, this one needs some serious improvement for me to go back and battle the chaos.

Olivia, Charlie and Joe at Ole & Steen Richmond are absolutely amazing! They’re always so kind, friendly and welcoming every time I visit. They really take the time to chat and make everyone feel comfortable. It’s such a lovely atmosphere. The service is quick, the coffee and pastries are always great, and the team genuinely makes the place feel special. It’s always a pleasure coming in. Thank you, Charlie, Olivia and Joe, for making Ole & Steen Richmond such a warm and happy spot! ☕💛

Ole & Steen was a little busy when I visited but staff were friendly and helpful. The coffee was good and I enjoyed my pastry, there were lots of treats to choose from. There were tables to sit inside.

My partner and I visited Ole & Steen for the first time today and it was a really great experience. Everything tasted super fresh — we ordered two sandwiches: the Truffle and the Chicken, and both were absolutely delicious. We sat upstairs by the window, and with the rainy weather outside, the smell of fresh bread and a warm latte in hand, it all felt so cozy and special. Highly recommend this place — great vibes, tasty food, and a lovely atmosphere!

Not really comfortable when it was crowded (long queue, long waiting for the table). The food was ok. The matcha was not as expected. I asked for a tray to bring my food and drink to the table, the server couldn't help me.

The so-called flat white they served was no different from instant coffee. They even spilled half of it on the saucer before handing it over — and didn’t bother to replace it. Clearly, customer satisfaction means nothing to them, and judging by how poorly trained the staff are, it seems the owners don’t care either. Had I checked the reviews beforehand, I would’ve known better. I’ve never regretted spending money somewhere as much as I did here.

While I amire the aesthetic of having food on display under the counter bakery-style, the savoury sandwiches and pastries were covered in flies. Not safe to eat! Quite the achievement given it was December! Staff were friendly and service was good but we only noticed the flies after ordering.

The cinnamon social and cinnamon roll are other worldly, but our favorite part was the service. Olivia was a sweetheart and made sure we tried her favorites. Also saw another girl being completely amazing to a woman who was passing by and it was her birthday. The kind of place you’d come back everyday because the food is good, but people are better.

Good place to have a nice pastry snack and a coffee. Order at counter. They charge more for Take away. Lots of seating inside (upstairs as well). Lovely air conditioning. Raspberry pistachio tart is delicious. Fruit is super fresh. Great photo opportunity, it's so pretty. Maple and pecan social is also very good. Good cinnamon flavor. Nice and soft.

Wonderful atmosphere, great selection of pastries, and excellent service. I went here for a late breakfast after a quick trip to the nearby CeX and it was wonderful. The staff members were kind and the service was very quick. I had a hot chocolate with whipped cream which was pretty nice and an absolutely delicious croissant with prosciutto and fig jam. It's a wonderful and convenient place if you're in downtown Guildford, with good prices, great food and a wonderfully cozy atmosphere.

I believe this place is quite overrated. The staff doesn't speak English and didn't seem to understand anything I was saying. They don't offer decaf coffee either. The service was quite poor, and customer satisfaction appears to be a foreign concept to them. I went based on a recommendation, but I deeply regret it. I definitely won't be returning and wouldn't recommend it to anyone.Also prices there are so expensive.

Enjoyed some good coffee and delicious cakes here this afternoon. The service is counter service and very friendly and the selection of cakes was mouthwatering. There were samples to try and this encouraged us to choose the blueberry cake as well as a slice of chocolate cake from the display in the window. They were both delicious and so we had no food envy (well not much though I was glad I had the chocolate cake!). The coffee was good though my cappuccino could have been hotter and there were some comfy chairs upstairs as well as good tables for laptops. The WiFi was good and there was water freely available. The only reason for not awarding the full 5 stars was the price - I was a little shocked to have to pay £14.50 for two coffees and two small cakes even though they were delicious.