W. John R.
Yelp
Olga's has always held an interesting place in my mind - rare enough that I don't feel as though I'm eating at a huge national chain, unique enough that I feel the menu has its own character, yet expensive enough that I always feel like I overpaid a little for what I received. Still worth visiting from time to time.
I really like the Classic Olga, the Mediterranean, the Peasant Soup, and the White Bean Chicken Chili. I can't 100% honestly say which sandwiches and entrees I had at this location, but every Olga's meal I've had was tasty and prepared correctly, so always expect either good or great from a food perspective.
I've only been to this Olga's three times, even though it's the one closest to my house. The first time met my expectations for an Olga's experience - clean restaurant, pleasant service, solid food, a bit pricey, but overall left me happy. The second trip was a carry out - I was overcharged and didn't receive part of my carry out order. I was too far away to drive back and have them fix it.
My third (and final) trip to this Olga's was for lunch recently. We were told the wait for a table would be "5-10 minutes." We waited 10 minutes and inquired on status with the hostess. She told us "10 more minutes." We waited 10 minutes. Inquiring again, we were told "10 minutes" for the third time. Since my lunch break, which I can stretch to an hour and fifteen minutes at most, was already half over, I had to grab fast food and head back to work. Very disappointing. I don't mind a long wait - but the "bait and switch" of telling someone a time that is 1/4 the actual wait time is a quick way to garner REALLY bad karma with your customers, even if the hostess is polite about it.
It also weirds me out a bit that even though Olga's is a chain, some of them (like this one) have a waiter/waitress and you wait to order. Others are cafeteria style. Others take your order at a counter and then bring it to you. Some are heavy on Mediterranean / Middle Eastern food (which I love), yet others shy away from it completely. I sense an identity crisis across the chain as a whole.
If you're already in this shopping center, don't want to explore other options nearby (none of them are phenomenal), and you have plenty of time, this place will likely suffice, but I certainly wouldn't make a trip solely for this experience.