Amy B
Google
This evening I was excited to go to Olga's for date night in a different location then my regular Olgas. I am very unhappy all the way around with the Royal Oak location. I walk in, to someone at the register on her cell phone not acknowledging im standing right in front of her while she continues texting and laughing on her phone. I say excuse me, do we seat ourselves. She informs me I need to place my order there at the counter before I find my seat. I ask for a menu. She didnt know where one was, rolled her eyes, then tossed one to me across the counter. I place my order and ask why it costs more then my usual Olgas. She doesnt know & someone else steps in and finishes taking my credit card. On the credit card machine it asks for a tip. I state to the woman why do I give a tip before I get my food, I dont know how well the waitress will be. Id like to leave it at the end (she has no answer) so I leave the tip. She then hands me the receipt and sits us at a table. I realize she has charged me for 2 olgas instead of one, the reason I thought the final price was high is now realized. I take it to the counter she explains its my fault for asking for an Olga and make it larger. She charged me for one of each initially. Smh! So, I get that taken care of and my dates entire order came out 5 minutes before mine. When mine arrives, I ordered the snacker..the fries are extremely hard and ice cold and the chicken was wrongly seasoned. I take the plate to the counter and as im walking the girl smirks. I explain my fries are cold and im unhappy. I asked for a refund. I said my date has finished eating by this time, and I dont want to eat. She didnt give me a refund. Said she could offer me hot fries. I stated that doesnt justify bringing me cold fries when my date has already finished eating, my fries should have been fresh and hot from the start. She didnt give me a refund still. Brings the fries over finally and asks if there is anything she can do to make me enjoy my experience. I said no. You have already given me poor service from the time I walked in and now my food has arrived cold, not to mention, you just told me it was my fault for charging me for 2 of the same sandwiches when I ordered one. So no. I will never step foot in this restaurant location again as I had already explained I eat at Olgas in my local city a minimum of 2x a week. The Royal Oak location had the music blaring, hard to have a conversation, you place your order off a small black and white menu, tip before they even give you service and do not provide friendly, inviting, customer satisfaction. The food was ice cold. Horrible front staff at Royal Oak.