Olive Garden Italian Restaurant

I understand that restaurants get busy at dinner hours, but my recent experience here was horrible. The server seemed to forget about our table, particularly when it came to getting food out for the kids. We waited over 30 minutes just for a bowl of soup, while others who were seated after us were already enjoying their meals. To make matters worse, the bread we were served was over baked and as hard as a rock. No drink refills either. It was disappointing to see such a lack of attention to customer service and quality control.

I’m beyond thrilled that Olive Garden brought back the Steak Gorgonzola Alfredo! This dish has always been one of my favorites, and it did not disappoint. The steak was perfectly cooked, tender, and flavorful, while the creamy Alfredo sauce had just the right touch of Gorgonzola blue cheese to make every bite pure comfort food bliss. It’s the kind of dish that feels like a celebration in itself! My company chose Alfredo with added broccoli, and it was a fantastic addition. Fresh, vibrant, and perfectly cooked. To start, we couldn’t resist the classic salad and breadsticks, which were as delicious as ever, another pleasant surprise was the lasagna fritta appetizer. It was our first time trying it, and it was absolutely incredible, crispy on the outside, cheesy and savory on the inside. It’s definitely something we’ll be ordering again. Thank you, Olive Garden, not only for bringing back the Steak Gorgonzola Alfredo but also for delivering an all-around excellent dining experience. From the warm atmosphere to the consistently delicious food, every visit feels like coming home. I can’t wait to come back for more!!

We stopped in here after visiting the mountain state fair. We were seated quickly, however we waited twenty minutes for our server. I had to use the digital kiosk to "call waitress" to the table. She stated she was new and we were understanding however she only had us and one other table. She took our drink and appetizer order. She brought the drinks and we had to ask for breadsticks which usually come with drinks if not before. She then took our order and our food came quickly. She did not return to the table. We did not receive any refills. I had to flag her down to ask for a refill on my daughters never ending pasta and she said we needed to wait until she could write it down and also because she was doing something for another table. Our glasses were empty and she didn't ask us if we wanted refills. We had to flag her down again to ask for a box and our check. She came back for my card but forgot my check. She then went to the table beside us and grabbed a different kiosk and said our bill was on it and we could pay on it there. I understand when someone is new. We were very kind, and even tipped her well despite the service. However even as a new employee you could at least remember to stop by the table and check on guests or offer refills. Especially when you only have 2 tables. Despite the bad service the food was very delicious and we did enjoy it.

This particular day was regular business busy day. Sitting and waiting was expected. We were seated in the bar area. I sat and noticed two waiters and one of them was the bartender. Ordering drinks they had only alcoholic drinks and water(🌊hurricane). The waiter brought dishes out for the rolls and mine was dirty. He never came back with a new plate. I had to ask the other waitress for one. She was so friendly. The guests that came and ate their food, their dirty dishes sat there the ENTIRE time we were there. We asked for to-go containers and had to ask another waitress for them. There was no one picking up dirty dishes or clearing off the tables. But I noticed the many mangers and staff standing behind the check in counter. I’ve added photos of my disappointment. Hopefully this changes!

The server was some gentleman with short hair seemed maybe in his early to mid 30s. Knowledgable on his job but made a very off putting statement about his day and eating spicy food and it not treating him well.. so that was awkward right when I’m ordering. Other than that thought in my mind before I decided to eat it was great meal and everything came out in a decent amount of time and made properly.

Came in 15 minutes to closing feeling bad about asking if the kitchen was still open. I could see the kitchen staff cleaning up. Chef came out and asked what I wanted. I said whatever is easiest for you since it's so close to closing. She said, whatever you want. I went simple, fettuccine Alfredo with grilled chicken. Came out quick and fresh. Very grateful for that experience. Thanks much!

Just had a carry out meal from here. It was HORRIBLE! Get their new beef tips entree. Meat was chewy like gum - full of gristle. The Alfredo was bitter and tased spoiled. The salad was largely brown and tasted old. Threw almost all away.

I went on a holiday and wait time was a little too long do I ordered to go, my favorites spaghetti, meatballs, tossed salad. It was wonderful as always. I have never gotten a bad meal or experience in any OG. Love this place

Stopped in at the Olive Garden on Airport Road in Arden and had a great experience! The service was super friendly and efficient -- we felt well taken care of from the start. My daughter had the Cheese Ravioli, which was rich, cheesy, and cooked just right. We also tried the new Calabrian Steak and Shrimp Bucatini -- wow. The steak was tender, the shrimp had great flavor, and the pasta had a spicy kick that brought it all together. Of course, the salad and breadsticks were as good as ever!

The server was very friendly, But the food was not. The breadsticks tasted old, and the soup was horrible, it was like water about much in it. Thank goodness the salad was good. This is was not a good experience at this Olive Garden. I won't be back!

Service and ambiance was successful. I got a BYO pasta with GF rotini, meat sauce, and grilled chicken, alongside with a salad appetizer. The salad was not half bad, especially with the Italian dressing. The pasta was cooked properly, with the sauce being irresistible and the chicken being very moist. Overall, we are all family here.

Five star review for Olive Garden and not because of the food (the food was fine). The real reason for this rating is Vincent, our server. Hands down one of the best servers I've ever had. He was attentive, genuinely funny, and completely on top of everything. The dad jokes were perfectly timed, the service never missed a beat, and he made the whole experience memorable in the best way. If you're dining here, ask for Vincent. He's absolutely amazing and turns a regular meal into a great experience. Highly recommend!

For the price and the quality you are probably better off going to someplace else. For the four of us to eat it was over 100 dollars before tip and one person just had the unlimited soup. The food just tasted almost "synthetic" if that makes sense. It was flavorless even though it was smothered in cheese and pepper. The chicken was rubbery and bland. Our server was funny and fantastic which was a saving grace. The restaurant was also clean and organized. I would not likely return.

One off the best olive gardens I've been to. The service and food were great. I had the five cheese ziti and i'd give it a ten out of ten.

Great food and the atmosphere in this place. Soup and salad is very good here. Thank you for the great service Olya.

Horrible. Vanessa the host was absolutely horrible. We asked for a booth. We waited to be seated. We were brought to a table. We again asked for a booth. Vanessa responded saying "we gave that table to someone else. We followed her back to the entrance to again wait for a booth. Several minutes later she takes to a half booth. We again ask for a booth. Vanessa doesn't say anything and walks off. At this point we say that we are leaving and Vanessa responds with "okay bye". While we were speaking to the manager about our experience Vanessa and her coworker were visibly amused at our complaint. As Vanessa and her coworker were standing next to the manager we pointed out their behavior. The manager said nothing to them. We will never be back. This took place in front of multiple. Customers.

Some places like this get a lot of shade. I get it- we live in a city of local options and unique flavors. There is a place (in my mind) for your Olive Garden nights. If you fininho it wanting that, you leave happy. I left happy. We got salad and breadsticks to start. Heck yeah. Breadsticks a little salty but warm and fresh nonetheless. Good salad- a bit dressing heavy but to be expected. I got a wine. The smaller pour. It felt sufficient. Perfect for the meal. Honestly not sure if I would have wanted the large one. I got the house red blend and it was decent. I hate their cups tho. Just being picky. The linguine with shrimp was meant to be lighter. I think it was only cause I ate half but was very noodle heavy. Pretty good amount of shrimp though. And nice flavors. And lunch tomorrow. Woot woot. The pumpkin cheesecake was a delight. See? Seasonal here too. The caramel sauce on top was a bit too over the edge though. It was a bit liquid-y. And honestly it would have been better without the crust. But the slice was huge and great to split. Left happy.

Matt our server yesterday at lunch was awesome! He handled our order and food delivery in a prompt manner. As he was with other tables, he frequently checked back in to see if we needed anything else. Very nice young man.

I typically don't go to a ton of chain restaurants. But the unlimited soup, salad, and breadsticks for 7.99 is an incredibly hard deal to beat. This location is by far the best Olive Garden I've been to. The dining room has adequate seating and even has a party room... which is where we typically try to sit. The service is always quick and personable. Whether you're looking for a long sit down experience or a quick bite to eat - this Olive Garden location won't disappoint. Pro Tip: if it's your birthday let them know and you get a free dessert.

Had a great evening! Mack was very nice and informative. Food came out quick and hot. Great experience. Thanks Mack!!

Was honestly horrific. Went at about 100pm and it was empty. Yet had to wait to be seated. Toscana soup tasted and s.elled like old fish water. Seemed like they forgot the cream too. Lasagna had to have been from yesterday and heated up yet again. Bone dry and a tiny portion. Could never go back and that's a shame because of all the horrible chains, OG was at least always a solid go-to. Not anymore.

Nice bartender that's for a glass of Chardonnay and it came out room temperature. He said yeah the manager makes us keep the refrigerator to 52° we left and went to Carrabba's

I've always enjoyed the food at Olive Garden, my last trip was in Asheville were I had the soup and salad for lunch, great as always. My service was very good as well.

They took us in 30 minutes before closing. They were very nice and the food was amazing. No one was rude or upset about us coming in late while traveling. So grateful for the help feeding my family!!!

Always an economical and tasty place to eat. Cost efficient also. Very tasty sausage with my spaghetti and meatballs!

The food was ok !!! I was charged an Alfredo sauce that was like 5 dollars and I only dip it twice in a piece of bread !!! I was not informed it was extra charged and the server place it far away from me where I had to get up and get it myself and we were a group of five and she put it on my tap without even asking , when I review the check she was gone and no where to be found !! Also when I got up I almost slip because my area was wet by the floor !!! , I spoke to the manager , he was kind he was gonna take it away from my check but it was already too late I had already paid !! And never saw the server again , just a bit upset still !!! Not the best experience at this place !!!

We ordered Togo- and I have to say it was better when we just ate there. Couple of issues with the food portions-- when all you're getting is a pasta dish it should be a lot of pasta! I mean how cheap is pasta?! Like $2.00 a bag?! This fettuccine also tasted over cooked to me. I ate the whole portion which I've never been able to do before! The salads were large - they didn't skimp there however they weren't all that fresh....better if you eat it there. Breadsticks were good but you only get two!! Hahah not even a basket? Why? You're still paying the same when you order TO-GO!! Anyways I'll have a hard time going back. For the cost I can go to a better restaurant with better service. And this location is ALWAYS PACKED!! I don't know why people are obsessed with Olive Garden here. You will always have to wait at dinner time--so they're definitely not hurting income wise!

The zupa tuscana and house salad fills me up so quick especially with the delicious bread! But I love trying out their different kind of dishes! I loved the limited time masha potatoes and chicken! The sauce was so good! Also like how this restaurant is less crowded then the other Olive Garden in Asheville. And the workers are well dressed, and more friendly.

Honest November 17 2023,I took my son n family to the asheville nc location,we ordered, I tiny bowl of noodles swimming in water and a thimble full of marina for sauce.i started looking around to see if I was being pranked on camera,not the case. I asked for a different type of pasta ,waitress kinda looked n acted like kathy bates from the movie misery sneered at me came back with another bowl of the same pasta and no sauce.my wife and sons salad was brown ,entrees undercooked and cold.breadsticks were hard as Chinese algebra,and zero refills on any drink.We were so disgusted that we decided to just pay n leave.kathy bates look alike waitress understood it was my son's birthday,brought him a piece of cake that resemble a snack cake with a teaspoon of coolwhip,my son wouldn't touch it.got my card out to pay for this low rent experience of a meal and when i paid with the table kiosk,i paid for everything on our ticket .when i checked the receipt as i left i was charged over 10 bucks for the cake,i left no tip,then our waitress rung up the bill as i had already paid for ,removed the 10 dollar price of the cake in front of me,and kept it as a tip.Nasty food,pitiful service and debt card theft took place all in about 40 min. I will never eat at any olive garden again .true story.Hell I'd rather been trapped on a snow cap mountain with the Donner party trying to decide if I'm gonna have to eat the horses first or just tuff it out.

Manager dictates seating. Can't sit at a booth because he chooses where you can sit. Will never go back.

The service was mediocre. The food was ok, not prepared from scratch. The waiter apologized for slow service, offered free dessert, but did remember when we payed the check.

Brittney was our waitress and she was amazing. Food was great and fast, absolutely no complaints.

For frozen food this place is good. Nothing sets it apart. The staff is nice. It's clean. There are much better Italian places to eat and much worse. If you have lower standards for Italian food, go here. Otherwise, keep scrolling and find something made with love and care. This isn't it.

After being here a month we finally had a good dinner. The Chicken Parm was fabulous as was the soup and salad. Our server, Abigail, was fantastic and made our dinner a step above the highest expectations. We'll be back!

Not the restaurant's fault...they are so short handed, the wait time on a Thursday evening was 45 minutes.

We ordered by phone for pickup. Their process is fantastic and super easy. They provide a pickup time and bring the food out to a table immediately in front of designated tables to ensure minimum exposure to their employees and their customers. The order was correct, the portions large, and the salsa were separate from the entrees, so the salad was cold and crisp while the entrees were nice and hot.

Yes this is a chain but when you have a good meal it is still worth the time and effort to call them out. Was craving some Italian food and didn't feel like searching so I went with a known commodity. Sat at the bar and was taken care of by "C" and she was exceptional. Went with the create your own pasta dish and the Cavatappi & Meatballs was good and satisfying. The place is very well kept and clean and the service provided by "C" was great.

Went for an early dinner last night and was extremely pleased with the service, reasonable prices and great food. Four out of the five of us had the Fettuccine Alfredo, some with chicken, some without. All outstanding. Definitely recommend.

Some of the best service I've ever had but the worst food ever. Someone in the kitchen decided to make my soup extremely too hot and I found 2 black hairs in my spaghetti. i would believe woman's hair since it was long, straight and thin. I stepped up to the boy working in the front who was seating people to mention the excellent service but could easily tell he had an attitude so i knew there was no use in bringing the soup or spaghetti to his attention. I found this Olive Garden to be less than professional. Sooner or later someone will sue them. It should have been me. Their food gave me a slight case of diarrhea. I hope whoever prepared my food had a good laugh because it is easy to tell they are of small mind and incapable of a real job along with the boy working the front. I hope this helps someone else to be aware and fire the person in the kitchen along with a stern conversation with the boy who was doing the seating. Very bad business!!

I had lunch with a friend at the Olive Garden on Airport Rd in Arden last Wednesday. They are taking no precautions whatsoever to try to keep their customers safe from COVID other than requiring their staff to wear masks. We were not allowed to sit at tables in the bar area or in a large side room. The only seating was in the main section that mostly consisted of booths. There was no plexiglass between booths and no staggering of seating people in booths. The aisle separating the booths is about 4 feet. The restaurant was full, with a waiting line. If small restaurants can make accommodations to help prevent the spread of COVID, certainly a national chain restaurant can. Just opening the other rooms and allowing people to spread out a bit would help. They probably don't want to have to clean "extra" areas. I won't be going back. I don't appreciate their attitude.

I've had lunch at this location a couple times and it's always fast a tasty. This time I was a bit apprehensive since I'm doing the low/no carb thing and I couldn't imagine there would be much I could eat. Surprised to learn they will serve ANY of their sauces over broccoli. My chicken alfredo over broccoli was delicious!!! So grateful they worked with me. Steven our waitor was a saint to be so understanding and helpful. We will return.

You really never know what your going to get when you go to Olive Garden but this location is top notch. We were seated quickly even though the waiting room was full when we walked in. Waitstaff and hosts were very friendly. We had a gift card so decided to splurge on some cocktails. LIT was on point and they have decent $5 cocktails like jack and coke. I love Olive Garden because you get SO MUCH FOOD! Our waiter convinced us to order dessert to go for a late night snack. I'm 28 and have never even considered that as a possibility. My life is changed forever.

It's a beautiful place to eat really nice wine menu . The food is honestly no Better than other Italian restaurant but honestly who cares? A nice place for a date or a weekend kind of thing? The staff really try to make a point to be higher grade , ( so cut off some slack and leave a decent tip) .

The second time within a month that our order to go was incomplete, missing two salads that we paid for. Don't trust them. From now on my tip is going to bo 0:00

We called for a reservation on Jan 5th and were told they do not take reservations but I could go to their website and get on a wait list! They said being on a wait list would get me seated when I arrived. I was on the phone with them and they couldn't do anything and directed me to their system on the web. I guess talking to someone is not good enough at Olive Garden as they rely on computers to do the job. Well, I did what they asked, joined the wait list online and went to the restaurant. I was met with a crowd of 30+ people trying to get a table when we were told their all in ok wing computer system was down! They weren't seating anyone as they couldn't place an order, collect a bill without the computer system being up. So much for Olive Garden's foray into an automated automaton and to be hostage to their own poorly designed creation. Some day, Olive Garden will realize that talking and having a backup plan when your systems don't work. This experience has certainly soured me to Olive Gardens home grown nightmare! Remember, this is the chain that wanted to stop unlimited bread sticks! They don't get it it my business.

Sindy was an amazing server! She was extremely efficient, and had genuine work ethic. I was very impressed for a chain restaurant.

This wasn't my first time coming to this Olive Garden, and it's usually very good. When I ate there this time we had a very negative experience with whom I assume was the manager. When I first came in the hostess told me the wait time, and I couldn't tell if she said 15 or 50 minutes, so I replied with "you mean FIFTEEN, correct?" And she said yes. She also asked for my name and number. Nevertheless, I waited for one hour and received no text. Keep in mind, I was sitting in the seating area right next to the hostesses table and had made eye contact with the hostesses several times to make sure they hadn't forgotten about my party. Not only was I upset about the wait, I had seen several parties that got there after mine get seated first! Eventually, one of the hostesses noticed we had been there for a while, and it looked like she was talking to whom I believe was the manager (older male). When he spoke to us, he was extremely rude and never apologized for the inconvenience. It is not my fault that the hostess entered my number in wrong, nor decided not to call my name when I was sitting right there. Additionally, it is not my fault that I was not told the correct wait time. What made me especially upset about the interaction with this man, is that I felt I was being talked down to because I am a younger female.

Only operating at about 1/4 capacity. Which would be fine if it's due to not having staff. However, there were a minimum of six employees standing at the front desk while dirty tables needed cleaned and people continued to leave instead of waiting for an hour wait. Food was good like always - just very frustrating seeing two completely empty dining rooms and half a dozen employees just meandering about.

Awful service, nasty food will never go back, waited an hour in line just for me and my spouse to have it revoked because it was too long. also the Spaghetti taste like it came from the can.

Service was actually pretty good, and the soup was better than I remembered it... but the food was bland, and it's hard to justify going to a place like this when you have so many other local options (looking at you Chiesa or Vinnie's)... A little pricey too for what you get.

Salmon was hammered (overcooked), asparagus were thrown on the grill with no seasoning, and with the white ends still on. Definitely not worth $16.99. My son's Alfredo looked like paste. The salad was good, and our server was great.

Excellent! From the moment we went in to the time we left, the service, food, everything was excellent! Our server, Ken, came to us promptly and took our drink orders as we waited for our children to come join us. He was friendly, made suggestions, but wasn't overbearing with our table. He accommodated and made suggestions to some of the vegetarians at the table. He discussed sports with my son-in-law and kept things light and friendly. That is what service is all about! The food was wonderful. My husband got the Mostcato Peach Chicken. Very good! The fruit tastes didn't overbear the pasta. The dish was large and he took half of it home. 3 of us ordered from the Buy-One-Take-One menu. All of us were very full from the Bread Sticks with Alfredo Sauce, Soup and Salad. Ken suggested to my son-in-law their seasonal Potato and Mushroom Soup that was delicious. When my daughter caught that he hadn't offered the wine sample, Ken jumped on it right away and gave us some information about some wines they have. Overall, the visit was great and gave us a relaxed time to spend with each other. We will definitely go back again!

Danette is the waitress here at this olive garden and was rude. Not nice didnt offer any wine at the beginning of service to sample. Asked us if we were ready to order and she just gave us the menu. Less than 2 mins came back and asked again and then again 2 mins. Then when were ready we asked if they had sonething that we saw advertised on tv and she said yes on the menu we told her we didnt see it she said let me see oh i dont see it either let me go asj then came back to tell us. We ordered she brings the salad to the table and my plate was dinner and she acted like it was a sin to bring me a clean plate and when she did she threw itbpn the table. She asked us if we wanted some cheese on tge salad and we said yes please and we got a little bit, after that you can tell ypu were just not gonna enjoy your meal. The service manager Abraham brought us are foid and was very polite.i told him he said he would go talk to her. I told him i woyld just appreciate her not coming back to the table. Well that must not of worked because she has come back several times and this is making me not enjoy my food . I GAVE THIS ONE STAR FOR THE MANAGER. NO STARS FIR THE WAITRESS. Was not even asked if would like desert. I am telling you she is just not a good waitress. Oh my she came to table to bring the receipt and she must have went outside to smoke a cigarette and came back in a pour a bottle of perfume on her it was so strong someone like me with asthma and allergies it was killing me. Prices are fine . Just the service was terrible. Would i recommend this olive garden to others maybe.

Fairly good food, quick friendly service even though they were very busy we were seated right away. Our drink orders were taken quickly & the service was great. Food was what you would expect from a chain it was fine. Great desert for sure though.

Food is always consistent and orders are taken very prompt. Best part is the never ending pasta bowls. Staff is very friendly.

Several trips here have been very disappointing. The best thing about this location are the nice staff. The food has not been very good. Have learned that they save soups (in plastic bags) from the night before and serve them re-heated the next day. Salads have indications that either the bowls are not properly cleaned (from time to time or day to day) as evidenced by lettuce that is very wilted and smells bad/rotten. Staff readily admit to these procedures happening at this location. Pasta is overly cooked or under-cooked depending on who is doing it. Vegetables are also either raw or over-cooked. There is another location on Tunnel Road which is much better and better run. It is only 15 minutes away and worth the effort

My meal was delicious but my service sitting at the bar for lunch time was horrible . I normal leave very large tips but today I decided to leave nothing due to the bartenders rude comments. About the guess and her poor service