Patrick Scarangella
Google
My wife and I come here pretty frequently. Our first contact was with the hostess, after waiting a couple minutes for someone to show up at the hostess station, the hostess finally came. We weren't greeted in the usual manner, so we said a table for two, she seemed to be zoning out and not really attentive. We were then told it would be a few minutes and we could take a seat. After a few minutes we were led to our table, and noticed at least eight tables that were empty. Why the wait?
After we looked at the menus, we weren't waited on until about five minutes later. My wife ordered a water with lemon, and I ordered a Coke. When the drinks were brought out, my wife's water had no lemon. And she said it tasted like chemicals, which I confirmed myself.
After ordering, the waiter asked us to repeat our order and then decided to write it down. The appetizers were brought out with our salad and breadsticks, so the table was very cluttered. Then before we even finished our appetizers, our entrees were brought out and placed on the table. I observed that the waiter was being shadowed, and I assumed he was new.
The bus boy was loudly talking to someone on his headset right next to our table while we were trying to talk and eat. He had a garbage can on wheels and it was about two feet from our table. He was there for about ten minutes, very close to our table.
We ordered dessert to go, and after waiting, it was brought out on plates. The waitresses apologized and put them in containers to go. We had asked for two bags for breadsticks, and we only received one.
I had ordered a drink from the bar earlier, and didn't receive it until we paid and were ready to leave. It was the worst old fashioned I have ever had.
To top the whole experience off, the area outside of the bathroom smelled like a sewage line had broken. We noticed this on our last visit as well.
The food itself was perfectly fine, but the servers and hostess seemed like zombies. I understand it is hard to find good help these days, and being the waiter is likely new, I'll cut him some slack.
But to have so many things go wrong in a single visit is a red flag. I am offering this as constructive criticism, and I hope this will improve the quality of service at this location.