Tina G.
Yelp
A good business has a good product with good service. The issues of a bad product gain a bad review, but bad service can be countered if a correction is made. Then, a bad situation can be balanced by good management. My sister and I took a down on his luck family member to lunch here, he could only walk by this glittering restaurant and remember those tastes, so when we offered to take him to lunch, he jumped on this restaurant. We had an emotional meeting with him, and he ate well. When the bill arrived he was more than ready to leave, but I noticed they had double billed us on our drinks, charging us $30 for 3 iced teas. I wasn't in a mind to fight the bill in front of him so I decided to deal with it later. The next day I sent an email via the corporate website and explained what happened. They emailed back the next day and apologized and said the manager would contact me in 1-2 days, I was impressed by the good customer service. A week and a half passed and I heard nothing from them so I emailed again, corporate was apologetic and said that was not acceptable and they would have them contact me again. Finally 2 days later an assistant manager called me. He was brusque and obviously in a hurry, he didn't let me say anything, he just sped talked through the conversation without leaving a gap for a comment from me, from beginning to end "IunderstandyouwereoverchargedIalreadyprocessedarefundyoushouldseethatinafewdaysImnotsurewhyitwasmissedorwhyyoumisseditisthereanythingelse..."I was obviously a nuisance and he was too important to have to spend time talking to me about a $15 overcharge. I explained my sister was also overcharged but I didn't have her receipt number, he said nothing, I asked if he could process a refund to my card and I would give her the $5, he said no because I might not actually give the money to her, I asked if he could call her for the information and to resolve the overcharge and he took down her phone number. The call was ended without any good bye. I talked to her 2 weeks later, he never called. I still don't know if the double billing was deliberate, management obviously didn't care, I was a wallet to them and nothing else. I was so disappointed and upset by his treatment, I felt sick, I didn't want to complain, just explain the issue and receive a refund, he treated me with such disdain and disgust, I won't ever go back to any Olive Garden. Treat customers with respect, I realize you may have some customers that are difficult to deal with, but that is part of the job, fix mistakes and allow customers to feel they are welcome and not just dollar signs. I haven't had an issue to resolve at a restaurant in decades, hence this review, I'm disheartened that customer service in this management is so poor as to be borderline abusive.