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My wife made a surprise reservation for the family to celebrate Father's Day. Sadly, the experience felt more like a Kitchen Nightmare: Singapore edition.
When we arrived, we were clearly seen by the staff at the counter—none of whom were attending to any tables at the moment—but we were still ignored for a good while. We stood awkwardly at the entrance, wondering if it was a free-seating or self-service setup. Eventually, someone came over to greet us—half-heartedly.
We ordered steak, which was clearly pictured with fries on the menu, but were instead served mashed potatoes. If you're going to change a key part of a dish, at least inform the guest. We were genuinely looking forward to the fries—had we known, we might’ve gone with something else.
Service-wise, things didn’t improve. No cutlery was provided when the food arrived—at staggered timings. My wife asked once, and several minutes later, I had to walk over to the staff myself, hoping to just take the cutlery directly. Only then did they scramble to assemble a basket of utensils. Instead of handing it to me, they insisted it would be brought over (more delay). And when it finally arrived—no steak knife. A minute later, two were passed across the table into the basket, serrated side up, right between my toddler and me. That’s some Gordon Ramsay-level health and safety violation.
Look, the food might’ve passed on taste—but paired with awkward hospitality, missing elements, and poor service flow, even the best steak would struggle to redeem the experience. For a restaurant charging at this price point, basic expectations aren’t high—they’re just expected.
If Chef Ramsay were there, I’m pretty sure he’d side with the customer on this one. One star not out of spite, but out of honesty. A second chance? Only if there’s a full cast, camera crew, and a dramatic walk-in scene.
