Erick Mondragon
Google
I’ve been coming to Olivia’s Mexican Restaurant for over a decade. When my wife and I first started dating, this was our weekly date night spot. It became part of our story, a place tied to some of our happiest memories. Fast forward to today: after a nearby graduation, I suggested we come here with our three kids and a party of about 20 people to celebrate. Unfortunately, this turned out to be the worst customer service I have ever experienced anywhere.
We arrived to a mostly empty restaurant, maybe four other guests total, and were seated fairly quickly, which I appreciated. Drinks, chips, and salsa came out after a couple of minutes. The first server we interacted with (the one who took our drink orders) started off reserved but warmed up and was genuinely pleasant. Then the experience took a turn.
The waitress who took our food orders was impatient, short, and visibly irritated with us from the start. Not once during the entire meal did we have a positive or even neutral interaction with her. Our food arrived in a reasonable amount of time, and a longtime staff member I’ve seen for years helped serve it. He was friendly and welcoming as always, one of the few bright spots of the evening.
We had about six kids in our group. They occasionally got a bit loud (as kids do), and we reminded them to settle down. Then Olivia herself came over. Instead of approaching us politely or with any understanding, she was blunt and rude, telling us we needed to quiet down because “other guests” complained. Keep in mind, the restaurant was far from full. She even made an odd comment about having one lollipop to give to “whichever kid was the whiniest.” It didn’t come off as a lighthearted joke, it came across as condescending and unnecessary.
That moment ruined the entire dinner. We finished our meals in a cloud of discomfort, and my family decided right then that we will not be coming back. I understand Olivia’s has been around forever and that losing us as customers won’t make a dent in their business. But after 10 years of loyalty, date nights, and memories, it’s disheartening to see how quickly all of that can be overshadowed by one rude encounter.
Thank you for the good years, but after today, I hope the memories fade.