Erin C.
Yelp
We were new to the Olney Grille, going there to celebrate my dad's 75th birthday. Our party of seven had, apparently, two waitresses, which seemed like overkill, but it wasn't too busy when we first got there for our reservation. My parents arrived about ten minutes early, and they were immediately seated. We showed up on time and were immediately provided menus. Having never been there, and having to order for three kids also, we weren't the fastest out of the gate with ordering. The waitresses came back a total of three times asking if we were ready. (Sometimes, more is not better, like when it involves more waitstaff asking if you are *ready* to order, or *ready* to turn over your plate towards the end of the meal.)
We did finally order, and the food came out correctly and was fine. I ordered a salmon special that seemed like there would be some spice involved, but I was disappointed in its lack of heat. It was fine tasting, but not what I was anticipating. Everyone else liked their food, so I won't fault the food. I won't rave, but I won't fault either. It's on the pricier side, so that added to the level of my disappointment that an item with a horseradish sauce has no discernible level of spice to it.
Towards the end of the meal, we were feeling increasing pressure to vacate our tables, as the place was crowding up, and my husband could see and overhear the waitstaff being told that they have other reservations and our tables were needed. :\ We rushed the kids through their desserts (not all three kids ate their meals, so we were trying to get calories in them somehow at that point, but the waitstaff would not wait any longer, if you catch my drift) and left a small tip that would have been much larger without the push to get us out the door. Unfortunately, what the manager later called the waitresses' "overly efficient" actions really translated to rude service throughout the meal. It appears we were seated in the weeds and were treated as such.
After leaving a tiny tip and a note about the unappreciated rush by the staff, the manager came out to our car to apologize and try to make amends (without that, this review would be 1 star). He was right, we should've said something during the meal so they could have rectified the matter. But it was my dad's birthday, and we were not trying to make a scene. The treatment was offensive considering the amount of money we were paying to be there, the main waitress was getting less and less friendly as our one and a half hour stay wore on, and we really just wanted the meal to end.
So, in the end, the service was not great, we felt compelled to finish the meal before it actually ended, we were made to feel as if we handled the situation incorrectly, and we got all this for just shy of a couple hundred dollars. Oh, and when you are standing in front of a mirror, five feet behind the customer who is facing the mirror, be mindful that when you tell your waitstaff that there are other reservations waiting and you need those tables, you may be overheard and watched while saying as much.
We won't be back.