O:LV HOTEL

The hotel is one of the nicest on the island. Please dont bring children we loved the adult only atmosphere. The luxury and service takes it to a new level. When you open the door to your room you can smell a light sent of bleach. It is so clean here. The staff are trained to be observant they leap into action with out hesitation. This was my first stay but I will be back the robes and slippers. The room, was the cheep one they have to options above this one and it's stunning. Next time we will do the master suite.

Not sure where the bad reviews are coming from they probably staying in wrong plance! my experience was nothing short of fantastic! Amazing hotel with professional, friendly staff who truly take care of you, never stop smiling. The room was clean and comfortable with a beautiful view. The food was delicious and full with flavor so do Alcoholic beverages , the pool water was crystal clear, and the valet service was top-notch—fast and courteous. Great management overall. Will recommend to anyone who looking for a relaxing vacation.

It was my first time and there were little glitches with the bathroom door, sink, shower and the throw rug is turned up on the right corner so I tripped over it a few times. Also the maid service was not that great they were tight with the towels. A couple only got 3 towels we had a bathtub and a shower. What if I wanted to bathe a couple of times in a day? It seemed to be an issue to ask for more towels but we did get our water every day. The front desk staff, the guys that valet our car and the pool servers were excellent. The view from the balcony was priceless. It’s a very pretty hotel and the Rolls Royce is awesome. If I am not staying at the Condado Vanderbilt or the Fairmont. This hotel would be my third top choice.

Poor and disjointed service. We were just there for one night as we needed a hotel room relatively close to the SJU airport for an early morning flight. There were construction / hammering going on all night and the roof top restaurant was closed due to renovations, none of which were disclosed to us in advance. The lady at the reception when checking out didn't say one word. The valet guy took a long time to retrieve the car and when he arrived he just stepped out of the car and went inside - did not say a work nor helped loading the luggage. Based on the many poor reviews, this hotel seemingly has a serious management problem or lack thereof.

Really cool property, and while the employees were friendly, the service was not the best. The AC in our room went out twice and there weren’t any available rooms to move us to. We ended up having to cancel the rest of our stay and moving to another hotel. On top of that, our deposit still hasn’t been returned (3 weeks later). I expected more but left (and remain) disappointed.

I had a beautiful time in Puerto Rico and made the most of my stay at OLV, there were certain things that stood out about this place that were absolutely amazing, but others like cleanliness not so much. The food drinks and service were great, and the rooftop bar and hotel could be one of the greatest in the world. If they tightened this place up a little bit it could be very special

Just keep in mind that the roof top area is the star of your stay. The cleanliness of the hotel is certainly questionable. I have stayed at plenty of hotels and the way the room was dirty is something I would expect at a seedy motel. I loved the design of the bathroom but there were stains of ketchup on the floor and the previous guest garbage still in the can. The location of the hotel was great! Walking distance to so many great restaurants. Good thing I only needed to stay here one day, otherwise I would have definitely been complaining to the front desk about the cleanliness.

I stayed at the adults only boutique, so I can’t review the rooms but the rooftop dining service was superb. My drinks came out so fast and at peak dinner service hour on a Saturday night. I didn’t make a reservation and was traveling solo. Initially, they told me they only had interior dining available but my (future) server, Angelica, told me she could find me a table outside. What I thought was going to turn into an appetizer and glass of wine turned into 3 appetizers, an entree, and 4 drinks! And ONLY because Angelica squeezed me in! $200 bill solo to gain food inspiration was worth it. It was unexpected better than I would have thought for a rooftop bar!

Booked the sunset floating deck for our anniversary and it was amazing. Artic took great care of us and the view was amazing.

My recent experience at Olive Boutique Hotel in San Juan, Puerto Rico, was disappointing. I was charged twice for my stay, and despite reaching out to management repeatedly over the span of three months, I have yet to receive a response or reimbursement. The lack of accountability and customer support from a hotel claiming to offer luxury accommodations is concerning. It's evident that Olive Boutique Hotel prioritizes profit over resolving issues and providing satisfactory service to guests. I strongly advise against booking a stay at Olive Boutique Hotel, as my experience indicates a pattern of negligence towards guest concerns. Look elsewhere for accommodations that value your satisfaction and financial well-being.

December 2023 Do NOT stay at this hotel. They are scammers and have terrible customer service. They did not tell me there would be construction going on at 7 am every morning and last all day. I asked to speak with Maria, the manager and she was nowhere to be found. The noise was so unbearable that I left Puerto Rico a day early and had to spend $222 for my flight to be changed. I spoke to front desk worker, Ryan and he spoke to Maria for me. He said that I would be credited $632, instead the day after I left, they charged me an additional $632, instead of crediting my account. Instead of paying the $800, I was charged $2045. The manager Maria has never called me back. They refuse to resolve this issue.

Really really classy place. The roof top bar/restaurant is absolutely awesome. It's got a nice rustic vibe and a great view

My fiancé and I stayed at the O:live from August 22nd through the 29th, 2021. We stayed in room 203; the Olive Style Suite. The current condition of this room does not match the pictures posted on the hotel's website. This is obviously misleading. I chose this hotel because it was a small, adult only, "luxury" hotel. There was a constant, at times, faint smell of sewage emanating from the bathroom. The room was not cleaned thoroughly on a daily basis. Unfortunately our room was completely neglected one day and my fiancé had to take out our trash. The phone was not working in the room. There was a continuous puddle of water on the outdoor patio. It seemed to be coming from the side where there is a parking garage next door. I slipped and almost fell from this water leak. The staff there are lovely. We especially appreciated Antonio & Victor. Thank you to you both for your warmth, professionalism and beautiful demeanors. Unfortunately they didn't make up for the dilapidated patio & unclean room we had to stay in. I've been very fortunate to stay in true luxury hotels; The Wickaninnish Inn (Tofino, Canada), The Grove Park Inn (Asheville, NC), & The Grand Wailea Resort (Maui). Perhaps this hotel is still suffering from the after effects of hurricane Maria. I'm not exactly sure what is the reason the hotel is in this state. Understaffed housekeeping personnel may be another reason why our experience was so poor. We couldn't wait to leave and go back to our home in NYC. I did some additional research on this property and read some responses from the owner. She unfortunately attacks some reviewers in her retorts. It's hard to receive criticism when you are running a business. However these critiques can help you improve your business with continued quality assurance. It was disheartening to read these unprofessional responses.

Overpriced and noisy. Despite being advertised as a quiet boutique hotel, we couldn't sleep until 4 AM because of music blasting from the roof of the hotel next door which is owned by the *same corporation.*. Also, even the larger rooms do not have room for basics like a nightstand and a bed lamp on both sides of a queen size bed. Be careful.

Beautiful property right by the lagoon, which was magical. Thier restaurant, Sage is phenomenal. The rooftop bar and pool are lovely and tranquil. Josué and Mariela (I believe I'm spelling thier names right?) at the front desk were lovely. Mariela told us about the family of manatees that visit the lagoon and gave us ideas for places to visit. I miss the view from our patio already!

Great spot with great views. It's such a great place to get dressed up and grab a drink and a meal. It's pricey but well worth it the view at night over the lagoon is amazing. And the staff is brilliant. I recommend stopping in.

DON'T TRUST THEM In March of 2020 we chose this hotel for a family visit to Puerto Rico. We paid them in advance for the stay. Several days later, when Covid closed everything down, we tried to cancel the reservation. The hotel refused to refund the money. Instead they offered us a one-year certificate for a stay. This certificate was meaningless since virtually all travel was closed down unless you were willing to risk getting covid. We were not. This year we have to go to Puerto Rico for another family event. I contacted the hotel, hoping they would honor the certificate. Estfanie, who said she was the head of reservation, was neither sympathetic nor helpful. She would only offer to make a reservation at full price. To contrast this experience we had planned another trip, to Europe, for May of 2020. Every hotel, airline, car rental and attraction gave us our money back in full, or gave us a certificate valid for at least 3 years, which we later used. In the end if you choose to stay at this hotel, exercise care. It appears they will take your money and not give a second thought about you. WATCH OUT!

I had a terrible experience at this hotel. We only stayed for the night, but we definitely should have went somewhere else for the price. The bathroom was disgusting. There was heavily used shampoo, conditioner, and soap. There was also hair from, what I assume to be, a previous guest. Complete lack of customer service and subpar cleaning protocol.

First- do NOT confuse the O:live with the O:live boutique hotel!!! Big difference! Two different buildings. Same owner. We had a massage at the O:live and it was amazing. And we both loved the rooftop and the pool there where our massage took place. Highly recommend the massage! We stayed at the O:live Boutique Hotel and were told we got the last room. The room was really small!!! Beautiful and boutique but small. What I loved was the bed was in a room without windows. The sitting room had 2 windows and very cool floor tile. You were able to block out the light and sleep. The amenities were high end, L'occitane, and replenished everyday. My friend requested champagne every night at 10pm. They had both options - champagne and prosecco. They quoted a price for champagne and he agreed. When we checked in at 1:30am, it was prosecco, not champagne, chilling in a bucket in the room. They looked and found two smaller bottles and chilled one for us. On the third night there was no champagne when we returned from dinner and we had to ask again. Another scramble. One night we asked for ice at the bar and the bartender said to ask at the front desk. We said there was no one there . He was not happy. We did ultimately get ice delivered to the room. All very confusing. The cute closet was not tall enough for my long sun dresses (and I am not a tall person). We ordered cappuccinos and coffee our last morning on a Sunday. They came in paper cups. We hit the rooftop for a drink one night. I asked about the pool and she said it was behind me. I thought it was a fountain! The maid was always gracious. When we checked out, we noticed our bill charged us for 6 bottles of champagne, not 2 regular and one small. It also included a $75 charge to check out at 2pm instead of noon. Especially after having agreed to a no-charge since we were having our massage at noon on our check-out day. It was a Sunday and they said they would ask on Monday. Two weeks later nothing.

First of all the staff is 6 stars. Nothing against them, they were beyond wonderful. Unfortunately, most of us are booking the hotel based on the room. As mentioned, the elevator is broken. Not a big deal because the amazing staff will help you with your bags. The problem is that you can hear people walking up and down the stairs at all times. My AC unit also continued to shut itself off at night. The 4 pillows on the bed were all different and sadly, none of them were comfortable. The AC unit also displays the temperature very brightly, so if you need complete darkness to sleep, this is not the hotel for you. The cost was extravagant compared to the product. Recommend staying next door at o:lv for a better price and much better stay.

O:live Boutique where do I begin?! We choose this small boutique off the beautiful photos online. It reminded us of a cute small place we once stood in another country. Let me just say to start it is far from what you will see online. The hotel was approx 15 min quick drive from the airport. The Uber left us directly in front. Once you area your temperature is checked and you walk into this small house style hotel. Inside it is very cute. The main "lobby" area is styled well. This is the one star the hotel received. We arrived at 1pm and the room wasn't ready until 3:30. The host kindly says we will give you courtesy early check in . Keep in mind the hotel is practically empty due to Covid restrictions. Puerto Rico is not seeing its usual amount of tourist. The room- 302 to be exact. The "fog" room we called it during our stay. The room gives you a small outside private backyard patio and this was the only thing we liked about the room. The room received the nickname because every time you shower the entire room would be covered in water. It feels like it's raining in the room. Even our belongings were covered. To top it off if you plan on using the restroom expect everyone in the room to watch the event. The rooftop bar- let me just say the moment we walk upstairs the bartender says we need a reservation and doesn't even attempt to sit us. Mind you their were tables everywhere available and people were there that weren't even hotel guest. No worries we do not want a seat and we don't want to spend our money at your bar. I would never recommend this place to a friend. Even a free room wouldn't intrigue me to stay. Good luck to them, they need it.

I did the champagne float here and it was such a rip off! I paid nearly $400 and got Prosecco, not champagne. The website indicated that I could select a vegetarian platter and I even wrote it in my online reservation request. They sent me out with a meat platter (don't eat). I asked for the veggie platter and they said it was an up charge. What the F did I pay for? That aside, what horrible customer service to not bring that up before hand and disregard my request just to tell me way late. The staff don't pay any attention to these really expensive experiences. Not worth it at all.

I want to give most of the service people 5 stars. They were very nice. I loved the idea this was a romantic adults only hotel. But some of the conveniences turned into an inconvenience. The shower in the middle of the room made it damp and moldy smelling in the room. The toilet had frosted glass but I could still see my spouse doing his business! The patio had a Grecian style tub I wanted to use but after 20 minutes of running it there was barely 2 inches of water. The patio also had a wine cooler stocked with a few things but it never got cold. The coffee maker is out there also but you can't make an American cup, only one ounce shots. Also, very little room for clothing if you don't want to live out of your suitcase. The room was a bit tight. At one point on a Friday night things got pretty loud. Thankfully it quieted down by 11pm. It's a cute place but I don't think I'd stay here again.

Amanda the check-in lady was fantastic. The place was beautiful. The reason for 4* instead of 5* is that the advertised Nespresso machine was broken and they never brought a new one or did anything to compensate for the lack of access to coffee. However, every time we interacted with Amanda from the front desk she bought a smile to our faces. The artwork is beautiful and authentic. The Mediterranean Suite with the outside shower bath in a fountain was whimsical and fun. I have always wanted to hang out in a fountain. The Coquito check-in/out shot is a nice touch with the local drink, like Christmas every day.

DONT WASTE YOUR MONEY! Ruined My Wedding Day! I write this review with absolute regrets in my heart. The service and lack of compassion at Olive Boutique Hotel & Sage Restaurant Condado,PR is despicable. My wedding memories are ruined. Worst Service EVER! Accommodations that should have been made never were. My entire wedding night was spent arguing with staff and being told there is no one hire up who can help me. No manager on staff NOTHING. I'm in a beautiful gown with tears running down my face and the event coordinator Kamil couldn't careless. Wedding photos with my family weren't taken due to the constant back and forth with staff. I was stressed beyond belief. The Price is luxury and the service is like fast food. NEVER HAVE AN EVENT WITH THEM.

Summary: beautiful facilities, great location and view from lagoon suite, but this place could use some structural maintenance and service upgrades, especially given the prices they charge and the competition they face at resorts across the street. My husband and I travelled to Puerto Rico for seven nights to celebrate our honeymoon. The front desk attendant at night, Omar, welcomed us and gave us a tour. The hotel staff were very accommodating to our late evening arrival traveling from California and communicated with us via text. The room service we ordered in the morning arrived on time and was decent food-- overpriced, as one would expect at a boutique hotel. There are only fifteen rooms and we enjoyed the unique experience this facility offered. It was never clear who had authority to deal with issues that we ended up encountering. There were often several people at the front desk or office behind the front desk -- other than requests for towels, all other issues had to be "checked" with some manager who was infrequently available. Some went unaddressed or follow-up communication went missing. Our first four nights and days were truly wonderful at O:live. Generally looks great, smells great, housekeeping does a nice job, and staff are friendly. The next two nights, however, were not wonderful. We were woken up by a pervasive and strong smoke -- either from cigarettes or cigars -- that filled the entire room, probably through the air supply or vent. I notified management the next morning- they said they would look into it and I didn't hear back. The next night, same thing-- I was woken up by the tightness in my throat, followed by my husband; the smoke was all throughout our room. I immediately called the front desk and didn't hear back. The next morning, I spoke to a manager and was assured it wouldn't happen again. We didn't actually get to test that assertion. Just a few hours later, after a rainstorm which lasted a couple hours, we heard a dripping: there was a leak in our roof, and the water was going into the bed. The leak was coming from a crack in the ceiling that had certainly not just developed. We went and informed the front desk of the unsafe conditions in our room. Thankfully, they had another room on a different floor and area, which served as sufficient lodging for our final night. I worry about what would have happened had they not... Omar, from the front desk, helped us move and offered us his apology. Alison (?) at the front desk comp'd our two beers from the mini-bar for our inconvenience. Other than that, there was no real urgency to address either issue. Not much of an apology or making it right by two honeymooners who saved their money to afford to have the honeymoon of their dreams at a local, boutique oasis of a hotel. That, O:live could be.

Unique style minus the luxury or intimacy advertised. Read the other 1/2 star reviews. They're honest and I agree with them. We stayed for 5 nights (Mon-Fri). The elevator has been out of service, understandable. But workers were fixing it starting at 7AM in the morning which was not ok. We were awakened by drilling, sawing, hammering and workers talking loudly all 5days of our vacation. The rooftop pool has green algae growing in it therefore did not use. House staff lacking attention to detail: used coffee cups not cleaned and left on table for two days, toilet paper missing had to make two calls and wait 40min before someone came up with TP, wet bath mat not replaced for entire stay, tiny trash in the bathroom and no other bins in the room so had to pile trash on the coffee table as it was not cleared for the entire duration of our stay. AC kept shutting off during the night and kept us up. Tried to communicate this with front desk but we were put on long holds and then hung up on us; not professional. This was resolved in the morning thanks to Vincent. TV did not work, we gave up. Bed is comfy, lounge furniture is essentially metal garden furniture so not really luxurious. Had to call for Nespresso pods to be replaced everyday. After all this, a late check out not possible. We wanted to relay our feedback to the manager at checkout. We were informed that the manager would reach out to us to help make it better. I'm being optimistic and still waiting on this to happen but expectations are minimal. Bottom line: it's like staying at Mediterranean themed Motel 6.

O:live Boutique is a great selection for your stay in PR. I barely rated hotel but this is really worth mentioning! Location: DO NOT TRUST GOOGLE MAP on this. It's in a one way alley. So be aware. Place is great, they have valet parking for 20 dollars. Hotel: best service I've ever had. They would send our emails/messages to ask your arrival time so they will prepare some great alcohol for you(must try!!!) And they treat you to visit the rooftop - rooftop is a steal. It's no like the big hotel on the cross of the street but you got a little peace while staying there. At least, when we are on the roof top, no others are visiting so it's a great experience where you can enjoy pool, ocean sea and alcohol at the same time. room is very high-end. But be aware, depends on your price, you can be assign to room where they don't have windows? Yeah, just be aware. I wish I could book the room a little bit earlier so we dont have that kind of trouble. Service: BEST, DA BEAST! Overall: i will say it's a 4.5 experience.

Not a great experience and room was bizarre with no window. Weird noises in my room all night, like water in pipes and clanging and every footstep in the hall could be heard. Not quiet at all. Called front desk repeatedly and no one answered. Elevator not working. Pretty disappointing.

We are not fussy or given to carping and generally do not write negative reviews, but during our stay here 02/25-28/2022 we were disappointed by the facility in a number of respects. But, let's start on a positive note: We found the neighborhood (Condado) to be an excellent and classy location, and all of the staff we encountered at the hotel were extraordinarily accommodating, pleasant and kind. There is a highly rated restaurant onsite, although we did not eat there. Now for the NEGATIVES: The hotel is quite dated and needs maintenance. For example, none of windows in our room opened despite having the gear to do so (the mechanisms were either frozen or just spun uselessly). One of the pull shades was also broken and wouldn't rise. The pull curtains on the patio door were difficult to pull and secure. The marble tub on the room's patio was huge and very inviting looking, except that it took more than 45 minutes to fill and you had to wait until hot water usage within the hotel was at a minimum or you just got lukewarm water. As with the window mechanics, the faucet controls were loose/hard to operate. Moreover, the patio got wet when it rained, so you had to take care when walking there. The rooftop pool had no chaises upon which to relax or sun. Parking is not free. Would not return nor recommend until changes are made.

Terrible experience!!! Went there for one night & it was so bad that I couldn't wait to check out. The staff was rude. I wish I could give this place a 0 star. The decoration is very nice which is probably the only good thing about this place. I will never return to this hotel

DO NOT WASTE YOUR TIME! We planned our Honeymoon for January 13th. On December 27th Puerto Rico created a 7 day quarantine rule for domestic travelers. For obvious reasons we did not want to travel to Puerto Rico from Chicago just to stay in our hotel room the entire time. I spoke with the hotel and they refused to offer even a partial refund. Don't waste your money.

Heaven on earth and I'm not talking about donuts... Best Hotel Ever! Amazing! You will LOVE this place! They were Voted: -Best Small Luxury Boutique of the World -Best New Boutique Hotel of the World in 2013 -Top Boutique Hotel in Puerto Rico in 2014 -Fodor's Travel Top 10 Caribbean Resorts. Are you looking for romance? I FOUND your hotel! Small, intimate, unique, quiet, relaxing and so beautiful! Located off the beach you can hear the waves crashing in your jacuzzi tub on the patio of your room. This is the perfect place if you're looking for a honeymoon suite or to impress your honey! Things the room included: -Robes -2 different showers big enough for lots of people in them. One shower had several different showerheads and the other one was on our balcony and was also a Jacuzzi bath -2 complimentary waters per day -2 complimentary chocolates per day -A remote control for the air and the lights. -Large coat hanger -A drawer of snacks available to buy -Table and chairs on the patio -A chaise lounge outside on the patio -A wine cellar with wine in it. -Shampoo, conditioner, body wash, lotion, soap, shower cap. -Blowdryer -A safe -If asked for these are all complimentary: earplugs, cotton balls, iron board, sewing kit, steamer, mosquito spray, magnifying mirror, extra blankets, hypoallergenic pillow. Outside the room they have: -A restaurant downstairs -A rooftop where you can eat breakfast or go swimming. It has a beautiful view of the beach and also has a bar. I loved it! -A unique lobby where they have a FREE candy bar for the guest! The provide freshly baked chocolate chip cookies, Hershey kisses, and chocolate covered almonds! They were all free and unlimited. There was also water and a free alcoholic drink on arrival. -They supply beach towels when needed and free coffee if asked for. -Valet parking for $20 (I heard parking is hard in this area) They have a very modern look and design to the hotel. The room, rooftop and hallways were all lovely. Even your hotel key is not a regular hotel key. It's a key with a huge tassel on it. The pen in your room is a wooden pencil that is carved with the hotel's name. Nothing is ordinary here. The boutique is owned and designed by a couple that share all their own pictures on their honeymoon. All over the hotel you will see pictures of them. I love the concept, gives a romantic feel, like it wasn't romantic enough. Most importantly they had the best customer service I've ever had! Is absolutely exceptional and one-of-a-kind experience. When you first arrive they will bring you up to the rooftop and ask you where you would like to go and things you like to see on your trip. They will provide a map with all the best food places, coffee shops, and provide tour places with all your interests. The girls were the sweetest ever and the most accommodating I've ever had. I absolutely love them! I can't wait to come back!

Rooftop bar has awesome views and a very cool vibe. High end cocktails. Great place to watch the sunset and have an adult beverage.

Isabel was very nice. Separate from her our room was freezing with a WALL ac unit, dirty hot tub in the room that does not work, rude staff at roof top bar, 7 items on lunch menu. Hotel REFUSED to refund and let me check out. Made my trip very unpleasant.

From the moment I found this hotel online I knew I wanted to stay there, the quaint little hotel which is designed right out of a fairy tale, was nothing less then exquisite. From the phone calls to the set up and help with dinner reservations, Gabriella the consigliere, and the rest of the staff, was so hospitable and met my needs far beyond my expectations. I am forever grateful for the experience and romance endured at the Olive. She helped set up a surprise room decorated with rose petals and chocolates and champagne for my boyfriend's birthday, there was a slight issue with our room, but Gabriella upgraded us to the most beautiful suite I have ever seen. The decor was so Devine. I felt like a queen and He was so happy. I'll never forget that moment he opened the door. Gabriella Helped book a couples massage which took place in another suite due to inclement weather, it was lovely and the next day we enjoyed the beautiful infinity jacuzzi and pool with an incredible view. Gabriella thank you for continuously taking my phone calls and updating me. My stay at Olive was literally a dream. I hope our paths cross again.

I was unable to travel due to the governor's order of a shut down during July stating they were only accepting essential travel. O:live wanted me to still come during this time, and put the island and their employees at risk. I decided not to go and now O:live is refusing to refund when the whole island was shut down. It's disgraceful they would even stay open or promote non essential travel during that time. Horrible business practices..

Wow , this is a Boutique Hotel. Rooftop bar only for the Hotels guests and members. Want a nice place to just hang and observe the lagoon this is it. Great place to take a loved one and chill! The decor is leaves you in awe! Perfect place to have a private party! The room we looked at was absolutely chic! Next time we're staying here and not the Vanderbilt. It's just a block away. It's very private and secluded. If you eat at their restaurant Sage, they allow you to go to the rooftop bar after.

We had a great stay and great customer service experience the only issue we had was our outdoor jacuzzi the water didn't get hot

We came here to recuperate after EDC Puerto Rico. It was a nice hotel on the outside and the people seemed nice at check in but it wasn't until I got home that they decided to charge me for things they said went missing in the room. I am a physician so if I wanted something, I would just buy it. Luckily my credit card company was having no sense of them. This hotel was evaluated on one of those housewife's shows, I think the one from Atlanta where me and my wife used to live. The hotel restaurant was closed the two nights we were there. The wifi never worked. The bartenders took too long to get out drinks all the time even though no one else was there. There was dirt and rust in our shower. Bugs are bad there. Breakfast was horrible and cost over $15. In the morning, there was construction and numerous trucks going by. Odd since it is located on a side street. The power went out with the rain and you could hear the generator somewhere in the building. It could be a real nice hotel, but overall, I have stayed in nicer places that don't try to rip you off when you get home with charges to your credit card.

I just have to say. The Vanderbilt is steps away and they really know about customer service. Stay away from the OLV

O:Live was a perfect vacation stay!!!! And we are very critical..... Everything was impeccable-- the hotel is unique and well thought out in EVERY corner. We loved our room with its attached outdoor space with yoga mats, double chaise lounge, and outdoor shower. The rooftop area is EXCELLENT for a relaxed breakfast, reading, swim or hot tub, or evening drink at the bar. Sage restaurant was yummy!! Everything is VERY clean and well thought out with many personal touches throughout. The staff was the friendliest and most helpful we have experienced anywhere in our travels. Come stay and experience Puerto Rico!!! The have come back from Hurricane Maria-- the People everywhere ate extremely friendly, great food and architecture, and places to visit. And for certain--You won't be disappointed with O:Live!!!

I wanted to love the hotel, the pictures of the rooms looked amazing! The room itself and the decor was amazing, reminded me a little bit of home, Mediterranean! The last day of our stay, I checked out the rooftop in the early morning and i liked it so much that i wanted to arrange reservation for that night, our last night, to enjoy dinner upstairs . I went to the girl at the front desk and i asked her to help me with finding a table upstairs for that night. She wrote down the room number, my telephone number and she told me she would call me later. Around 4pm, after coming back from the beach, I checked again with the front desk because nobody had called me. It was another girl at the front desk, she told me she would check and call me at my room. After 5 min, she gave me a call and she said "do you want a 6 pm or 7pm for dinner?" I said at 7pm would be great. I was excited that finally we would enjoy our dinner on the rooftop. I canceled a reservation i had at a nearby restaurant by a Michelin star chef. We strolled around Old San Juan and at 6:55pm we were upstairs. The manager of the rooftop restaurant looked at us like we didn't know what we were talking about. He said we did not have a reservation upstairs only inside the restaurant downstairs. We asked him if we could have drinks at least there and he said he didn't have space for us! In the meantime all the bar was empty and there was a guy in the pool drinking with a champagne bottle in his hands. We went downstairs to ask the girl at the front desk and she claimed she told me when she called me that she had a 6pm for the rooftop and a 7pm for the inside restaurant! I never heard something like that and I never requested for a reservation inside! If that was the case, I could keep my other reservation. Long story short, due to the curfew and all restaurants not accepting reservations after 7pm, we ended up having nothing for dinner that night, only an ice cream that we found open at Old San Juan ice cream shop. I have been to Oia Santorini, Capri Italy and the hospitality in all the Mediterranean is the trademark! In this boutique hotel, i was hoping to find the hospitality they advertise but they were not even close to it. Very very disappointing!

Incredible service! We stopped here for 3 days and everything was perfect! Highly recommend.

This hotel is a dive! It has all these fancy awards but it's lame. Our room is one third of the size the pictures showed us. The balcony is nothing like was described! Then, we go to shower and there is no hot water. They send front desk staff up and down in our room for an hour and it still is not fixed. Now it's midnight and there is the loudest party ever on the rooftop and these are the thinnest hotel walls ever built. This place is not even close to worth what they charge. Refund please!

Love the atmosphere! Very cozy place to have a drink with a great view. The bartender was very nice and suggested a couple of house drinks.

First off my wife and I rented a car at San Juan airport. We arrived at Olive Boutique and didn't realize that each time you valet, you get charged. We had reserved a honeymoon suite way in advanced. The entire hotel is full of detail and character. The rooftop blew my mind away. Great view, great drinks. Very relaxing and it felt like we were tucked away in a private oasis. The only drawback was that there was construction at 8am and that was very annoying. But since we were there to travel and sightsee, I won't knock off a star. The hammering was actually our alarm clock to get up and leave. They have their own restaurant and we attempted to make a reservation which they claim they were completely booked. We went elsewhere but when we walked by the lobby/restaurant to see how busy it was, the restaurant was empty which was very upsetting. They offered us a free meal which we declined. It was the principle, the fact that your own guests tried to dine there and couldn't because it was fully booked is ridiculous. Olive Boutique is nestled on a side residential street off the busy hotel row coast.

The ambience and feel of the boutique hotel was just perfect. The staff made you feel like the only guest. The views were perfect from the roof top pool and lounge. I loved their comfy bed and super soft sheets. Everything here was done over the top.

Invited to attend an event. It was incredible! The food and drink was amazing. We were lucky enough to meet the Chef! This rooftop is on my list of places to recommend to my friends when they visit. The service was impeccable and I will definitely make this a regular stop off. Enjoy the bay breeze and take the bartenders recommendation you won't be disappointed!

Por favor, no pierdan su dinero. Please don't loose your money, there are much better options near you i.e. Vanderbilt. I had to leave due to their incompetence.

Stayed here for one night with the app hotel tonight. Firstly. I was disappointed by the room as it was the most expensive on hotel tonight and we were going for ultra lux. And the room was REALLY SMALL. THE BED WAS A FULL SIZE BED, with a window view of construction. It was really disappointing, after seeing the room and hotel my sister chose. The photos on hotel tonight on not even close to what the room you may be in. NOT AT ALL. THE ROOM IS AVERAGE, the bed is WAY TOO SMALL. The room is literally 2 out of 5 stars. And the only reason why I couldn't give it a 5 star rating. Ok. Now let's get to service. We were greeted by Astrid who is so pleasant and helpful I give her 5 out 5 stars. She was so sweet and helpful. I felt horrible that it was just her helping with our bags because there's no bell hop she literally had to help us lug our bags but she was PLEASED to do so. She told us there was Tapas in the roof top lounge so we headed up there. The view was OK. It's the lagoon It obviously looks better in the photos, and can only be seen by one side of the bar. We did meet Carlos who wax excellent AMAZING customer service, really excellent personality and also is 5 out 5 stars. We ordered two drinks at Carlos suggestion. While we looked at the "tapas" menu. Which was a real yawn fest, we went with the brushetta because we were STARVING and noticed Carlos was not only the bartender but the cook. That was weird. Ok so the day we checked out, They have a Continental breakfast and it was really cute spread, we asked if we could bring it up to the rooftop and we're told that it was not yet open. BUMMER. We decided to have breakfast somewhere we could have a mimosa. We were told the bar will open at 12. We were happy because we figured we can have a drink before check out. Except the bar never opened at 12, in fact as we checked out and again were about to walk to another place someone told us the bartender would be in at 1230. Blah. Thank you Astrid and Carlos, I wish you well and appreciate your Amazing customer service. But I don't think I can handle coming back again. Unfortunately.

Great atmosphere and very welcoming staff! This hotel made our first trip to Puerto Rico perfect. Great location and close to great restaurants, old San Juan and the water. Very clean room and the rooftop bar sets a nice atmosphere.

My family and I were bribed into coming to eat here. We came at 5 pm to eat after my graduation and they told us they didn't open till 6 pm so they offered us a $15 bottle for $40 promising an amazing sun down followed later by amazing food. 1 hr after waiting the manager comes to us and says, we're sorry we only have space until 9 pm after they had promised a table for 6 pm. Service was HORRIBLE. They promised us something and then didn't carry through. Can't say anything about the food as we left right after the whole situation. They weren't even sorry after that. What a shame. Don't recommend if you're looking for good food and service.

We stayed there this weekend for my birthday. When we first walked in, we were very impressed with the decor, service, and detail to our room. However, our stay did not exceed expectations after that. There was a party in the hotel that evening, and people were screaming and running down the stairs until at least 1 am. This hotel is supposed to be a luxury hotel, and it is ridiculous to not be able to relax when you pay this much. Additionally, after the party on the rooftop, everything was filthy. We ate breakfast up there, and the rug was disgusting (filled with food scraps and dirt). Our breakfast came with a dirty mug and dirty napkin. While this is a beautiful boutique hotel, we were less than satisfied with our experience. When we are going to pay $300/night, I would prefer to stay elsewhere.

My boyfriend and I stayed at the Mediterranean suite with partial lagoon view. Overall, the hotel is very pretty and has a personal touch. However, I have to note certain aspects of our experience. The first thing the doorman told us is that we were staying at the lower end hotel because the O:LV is more chic, luxurious and modern. I did not expect this comment because my understanding was that O:live was a boutique high end hotel, and I wanted to experience that, not the lower end hotel. Once in our room, we were excited about the view, which was basically the street and the lagoon at the back. The outdoor shower had hot water, but it was extremely irritating to operate. We had to call someone in the hotel to turn it on. There was no coffee in the room; that is really a downside. We ordered coffee to the room ($6 the cup), and it arrived in 12oz paper cups, half filled. We ate at the Sage, and it was an okay restaurant (I will write a separate review for the restaurant). On Saturday night, we wanted to have a drink at the rooftop, and there was an event, so we could not go upstairs. We asked if we could go to the sister hotel (O:LV), and they mentioned that they had also rented that out, so we could not have a drink anywhere. The people at the front desk were very nice, and we loved the details in our room. We were celebrating our anniversary, and our room had beautiful decorations with petals. Bottom line, I would give it a 3.5 star review, but Yelp does not allow it.

Review is for rooftop bar: lovely atmosphere, fantastic service, great views almost all the way around, many diff areas for privacy and even a pool. This was an unexpected surprise and we were so glad we found it!

Have stayed twice and pretty much of the nicer experiences you can have with your partner. Amazing decor, amazing service, rooftop is an awesome place to begin your day. I thought that Olive former restaurant was hard to replace but Sage is out of this world. Only reason that it doesn't get the 5 stars is because they run way to many events at the rooftop at night. I understand that revenue is business but please coordinate with another hotel for something better in exchange that a glass of sangria. Looking forward for next time that will be Soon.