Marsha S.
Yelp
NOT THE FIRST TIME. i ordered my son a cake for his first communion, and they were suppose to deliver it to the banquet Hall at 1:30pm. It was dessert time at 4:30, and asked where the cake was, and they had no idea that a cake was suppose to be delivered. I called the bakery and they said, oh, they will send someone right now. I did not need the cake anymore, so i told them to refund me and keep the cake i needed the cake at 1:30, not 4:30. The owner, hung up on me 3 different times, then SCREAMED at me stating that if i didnt see a cake at 1:30, it was my responsibility to call. I proceeded to tell her that is why i ordered delivery and trusted them to deliver the product. I have had a.few good experiences there, but i also had 2 other incidents where the cake was caved in in the middle. At that time, she told me that i must have hit a pothole. NEVER again will i order anything from there. I have been going to the bakery for quite a couple of years, but every year the service is worse and worse. I strongly believe that the owner needs to retire because she does not know how to run a business at her age. It was my sons communion, and it was ruined all because of a selfish old lady.