Shawna S.
Yelp
I was prepared to give a slightly better review, until my checkout encounter with Nilton. Of any hotel I've ever stayed, he is the single most smugly obnoxious, discourteous, and rude character I've had the displeasure to meet. I pointed out, with written documentation, that I was double billed for fees in October and again after check in. Same description, same amount. Before looking at the documentation he condescendingly argued with me and continued arguing without looking at the evidence. When his manager came over, she backed him up before hearing the issue, and also without looking at irrefutable evidence. Both unprofessionally arrogant and dismissive, self assured that there is no way an error could be made without looking, then deferring their inattentive approach by telling me to check my credit card billing. Yet I was in possession of two independent and different dated invoices showing separate charges submitted and paid on different dates for the identical services and amount. Regardless of whether I'm correct, how staff conduct themselves is wholly unprofessional and immature, not suitable for hospitality service. Must be a corporate culture of poor training and worse attitude. Omni should be embarrassed.
Disinterested in a prolonged debate over $68 at a 2-3 star hotel I'll never revisit, I began walking out, when Nilton further demonstrated his inadequacy and dismissed me repeatedly, childishly shooing me off premises. I think he's better suited for employment as an over-the-hill Tik Tok selfie videographer.
There are plenty of luxurious, higher rated hotels in midtown Manhattan at the same pricing. I travel to NYC quite often. My next booking will be done earlier so I don't get locked out of preferred venues with better service and better trained high school dropouts.
I should clarify, the minimum mandatory one star is attributed only because Michael checked me in quickly on arrival. But not enough to return to this venue.
Less personal assessment, is the rooms are 20 years post-dated and marginally adequate. Ancient curtains that don't completely close. Equally untimely lighting. Climate control was noisy and playing catch-up at all times. Bed was stiff- but not in a good way, made up with a musty decorative pillow that likely had not been cleaned in years. Sheets were just ok. Foam pillows needed help too. Bathroom towels were disheveled, suggesting that they had not been changed out from prior guest. Rates and accommodations are not on even par.
I should add, the tenement appearance of the staff break room mid-way down the hall, held open with a dirty towel. Quite the odd touch.
NOT RECOMMENDED.
