Omni Nashville Hotel

Hotel · Downtown

Omni Nashville Hotel

Hotel · Downtown

250 Rep. John Lewis Way S, Nashville, TN 37203

Highlights

Downtown Nashville's Omni blends plush rooms with city views, a rooftop pool, spa, and multiple dining spots right next to the Country Music Hall of Fame.

250 Rep. John Lewis Way S, Nashville, TN 37203 Get directions

omnihotels.com

@omninashville

$$$

@goop

"Though this Downtown property is part of the massive Omni Hotel family (great if you’re traveling with kids and need all the comforts of a corporate-y resort, such as a pool, on-site restaurants, and a spa), it goes to great lengths to embrace the rich history of the city. For one, the hotel is within shouting distance of the Music City Center and attached to the Country Music Hall of Fame and Museum."

The Nashville Guide

View Postcard for Omni Nashville Hotel

@cntraveler

Omni Nashville Hotel

"How did it strike you on arrival?An expansive lobby that seems to stretch every which way and is punctuated by couches and other seating areas. What’s the crowd like?The hotel is attached to the 2.1-million-square-foot Music City Center, making it one of the most desirable spots for convention and trade show attendees. But given that it's across the street from Bridgestone Arena, a lot of music lovers travel from far and wide to stay here and attend a concert (ditto to Predators fans). Tell us about the rooms.Omni's rooms have a sexy vibe—dark colors, bold patterns, and luxe materials are used throughout. Book a premier room or suite on floors 14 and above for superb views of downtown and the city skyline. We’re craving some deep, restorative sleep. They got us?Beds are like sleeping on a cloud. How about the little things, like a minibar, or shower goodies. Any of that worth a mention?There are typical amenities for a mid-tier to luxury hotel. How are the bathrooms?Bathrooms in the standard rooms are nothing to write home about, but suites have soaking tubs overlooking the city. Maybe the most important topic of all: Wi-Fi. What’s the word?Select Guest members (Omni's loyalty program) receive free Wi-Fi, otherwise it's $9.95 for the basic Internet package. What's room service like?The Omni has a couple different restaurants: Bongo Java coffee shop, Kitchen Notes restaurant, and Barlines, a steakhouse and honky tonk. The room service menu doesn't come from one specific restaurant, but pricing is on-par with the Kitchen Notes menu. That said, you're walking to distance to restaurants like Husk and Etch, so you may want to eat out. Staff: If you could award one a trophy, who gets it, and why?The valet staff does a great job for the amount of traffic that passes through the Omni on a daily basis. Anything we missed?The rooftop pool, only available to Omni guests, is worth a visit, even if it's not warm enough to don a bathing suit. The full-service Mokara Spa is one of the prettiest in Nashville, offering a full suite of services, in addition to yoga classes. What was most heartbreaking about your stay?Not having enough time to spend by the pool and in the spa. With the proximity to so many downtown mainstays, you'll be torn between really taking advantage of the hotel facilities and taking advantage of Music City's myriad attractions and restaurants. Bottom line: worth it, and why?Try to book the hotel when it's on the lower end of the price range—$269 to $329. During big events, rooms can start at $800, and due to its prime real estate in the heart of downtown, the hotel can get away with such price inflation." - Kristin Luna

https://www.cntraveler.com/hotels/nashville/omni-nashville-hotel

View Postcard for Omni Nashville Hotel

Robert Calandra

Google

Hi do I put more than five stars for service?!? Cuz Emma has made our stay comfortable and perfect…from extra pillows due to health needs and beyond — Thank you, Emma!!! The hotel is outstanding, too. Comfortable beds and awesome pillows. My wife LOVES the room with excellent drawers and closet. Location is ideal to food and music. Really enjoy the new bar in the entry hall, too.

FamilyVacationing

Google

We stayed at the Omni Nashville Hotel with a group of families, each celebrating a child’s 21st birthday — including our own daughter. It was a fantastic home base for our weekend in the city. The hotel is just steps from Broadway, so we were able to walk everywhere, which made getting around easy and fun.||||Our room was spacious, very clean, and the bed was extremely comfortable — a welcome retreat after long days (and nights!) out. The hotel is thoughtfully designed, including separate elevator banks for different floors, which meant we never had to wait long for an elevator, even during busy hours.||||One major plus is that the Country Music Hall of Fame is directly connected to the hotel, making it super convenient if that’s on your itinerary.||||We especially enjoyed the lobby bar — it was lively and welcoming, with friendly bartenders, a great drink selection, and surprisingly excellent bar food. I had the chicken sandwich, which was outstanding, and the wine list was solid enough for casual sipping while catching up with friends.||||Overall, the Omni Nashville was a perfect choice for a celebratory, family-friendly weekend — clean, comfortable, well-located, and full of thoughtful details that made the stay easy and enjoyable. Would definitely return!

missn627

Google

Where do I begin… first and foremost, the second we walked up to the doors, the gentlemen working out front held the doors for us. Then, Annie (an intern) checked us in. She was so personable. I felt like I was talking to one of my girlfriends. We got there too early to check in. However Jon and Ken were on it. They offered to hold our luggage and gave us recommendations on restaurants and local entertainment. When I got up to my room, Ms. Annie had a bottle of champagne, two glasses, a box of chocolate and a personally signed birthday card waiting on me. How freaking sweet!!♥️♥️ She made me feel so important. I wasn’t expecting a thing, but her genuine kindness and thoughtfulness made my day. Ms. Anaya checked us out and she was just as pleasant with asking about our stay and inviting us to come back. Honestly, everyone was awesome and this would be an endless list of names and good deeds if I got everyone’s name. I did want to shout out the manager and the staff keeping up with the luggage, the door and valet men, the bar tenders, house keeping, and everyone else that I interacted with. Thank you for raising the bar on the expectations I had celebrating my birthday in Nashville for the first time. You all are spectacular group and I will be staying there again should I decide to come back in the future!! 🥰♥️

Trip.com Member

Google

Beautiful hotel and excellent location. The lobby bar was wonderful, the Bongo Java coffee shop was great, and the restaurants were fabulous. The front desk staff was amazing. We weren't able to enjoy the nice pool though, as it had about 80 people in it and no where to sit! It was one of the reasons we chose The Omni. But, I would stay here again.

Brenton Rucker

Google

The Omni Nashville is in a great location—you can walk to Martin’s BBQ and a lot of downtown attractions. The hotel itself is very clean and beautiful, and the staff were all very nice and welcoming. The beds were comfortable, though the pillows were a bit too soft for my taste (some folks might love that). That said, it felt overpriced for what you get. I expected a bit more for the price, and the valet parking cost was way too high in my opinion. Overall, it’s a solid hotel in a prime spot, but be ready to pay for the convenience.

Vickie Davis

Google

Convenient location to just about everything "touristy" in Nashville. Across the street from Music City Center, a couple of blocks from the nightlife on Broadway, and the same block of the Country Music Hall of Fame. Rooms were comfortable and clean. In fact, it was one of the most comfortable beds I have slept on when traveling. The shower had great water pressure. Service was great. Bars and food were above average at all of the hotel venues. No complaints at all.

Diana S

Google

The staff were very friendly and the room was clean. They let us check in at 10 am without an early check-in fee. We used valet service and it went well, we never had to wait long for our car. The furniture in the room had wear and tear from age. My two complaints are: (1) the window would make a popping sound constantly, sounds almost like a 22 pistol; (2) we stayed on the side facing Korean Veterans Blvd and several times, every hour, sirens would blaze down the road... I mean not just the sirens but also the loud "get out of my way" horns. It was absolutely awful. We looked it up and there was a fire station 0.3 miles and another one 1 mile from the hotel, so I'm sure they used that road as a main route. We ate at the taco place in the corner, do not recommend (I do not think that's part of the hotel but it's connected). We also ate at Birlines and it was great. I was here for a conference and part of it was at the hotel. The staff was friendly and the food was okay. Overall I feel like this is a good hotel if you're here for a conference or want to stay downtown. Just stay on the other side from Korean Veterans Blvd and you'll be just fine.

H v

Google

Stayed here for a conference and personal vacation. The location is very convenient to the downtown and country music museum. The staff is friendly. The room cleaning staff is not trained to clean properly or refill amenities. My room which had floor to ceiling windows had finger prints and smudges all over the glass, I cleaned it. The lamp was broken and phone and vent was dusty. My bath gel was out and I asked for a refill and got bar soap instead, plus lotion. For the nightly price it should be better. Omni please train your cleaning staff to be observant and clean!

Kelly G.

Yelp

I'm not normally an Omni visitor, but this was the host hotel for my conference and my usual was booked. It's across from the Music City Center. Rooms and bathroom are spacious. They provide bottled waters day, which was great for the brutal heat. It's just a few blocks from Broadway with a safe walk in between. Service was mostly friendly. I received drink tickets upon check in but were only good for beer or wine so I was a bit shocked at my $22 moscow mule that was not that great. Valet parking is almost $80/night which was insane to me, but when that's your only option, you just do it. All in all, I'd be willing to stay here again.

Keith B.

Yelp

Great hotel. Beautiful lobby. Spacious, felt luxurious. Great location. Easy walk to Broadway (great way to sober up or walk off a meal). The rooms were super comfortable, felt at home. Loved they gave water bottles every day. Pool was pretty cool but was packed and super hard to get a chair. And two mojitos were $48...holy crap. And they were terrible. Loved that the restaurant barlines is connected and they have bands playing there. Would stay here again for sure.

Chris S.

Yelp

Service service service!!! Clean rooms and friendly staff at every corner. Example: I went to parlor to grab some donuts in a box and Starbucks for two coffees. The desk manager saw me walking in, he came 45 yards away to ask if he could help me get on the elevator (you need card access) so he knew I would need an extra hand... That is the difference between exceeding customers expectations and just being mediocre. Five stars all the way around!

Andrew S.

Yelp

After checkout, I asked the front desk for a bandaid for my 4-year-old daughter's blister. They said they'd either have to call security or suggested I buy one from the store. That caught me off guard, especially since we were given a bandaid from the front desk with no problem when we first checked in. It's disappointing that something so simple became unnecessarily complicated.

Victoria S.

Yelp

Omni's response to this issue has been unconscionable . I am a weekly overnighter Nashville traveler. I made a reservation the first week of April well in advance and cancelled it a week before upon learning the agenda. It has been a NIGHTMARE since. I have been charged over $600.00 on my corporate card and CANNOT get any resolution. I have left SIX messages for the "accounting" department which initially called me back and apologized for the error and said I would be reimbursed within a week on April 11, 2025. This NEVER happened and now FIVE weeks later , SIX voicemail messages and multiple emails this is not resolved. I was NEVER there. I have no receipt upon asking at least six times to expense this UNAPPROVED charge. What a nightmare. Unfortunately I have had to post a review bc of the absolute HORRENDOUS lack of customer service. I have also called at least three times and asked for a manager where the only option is the "accounting" department where I've had no response. This is extremely disappointing and unacceptable. Just know you will get ZERO support if you stay at this hotel. They apparently cater to the "party" lifestyle and not the business traveler. So unfortunate.

Marni M.

Yelp

My sister and I had a beautiful welcome when we walked into a large and expansive lobby. They had a gorgeous Christmas tree set up between the elevators and huge hallways that lead to the museum, bar, and store Nextdoor. The concierge was professional and efficient when checking us in. A complimentary drink is offered at the bar (under $8). We didn't have time to explore the extra amenities like the spa, pool or gym unfortunately. The room was clean and old-fashioned decorated. But that included the bathroom which wasn't dirty, however hadn't been updated in at least a decade. Everyone from the valet, to the bartenders, to the bell-hop were so kind and accommodating. Overall, this is a beautiful place in such a convenient location. I would be honored to be able to stay here again!

Gretel Y.

Yelp

My husband and I enjoyed a long weekend in Nashville back in September and stayed at the Omni Nashville Hotel. He was there for a work event, and everyone from his group stayed at the hotel. The location couldn't be better. It's close to many attractions like Broadway, the Country Music Hall of Fame, and Bridgestone Arena. Plus, the hotel has a coffee shop, bar, and restaurant, which was super convenient. For the most part, we were walking distance to everywhere we needed to be that weekend. We were given a room with two beds, which was perfect for stashing our big suitcases and backpacks without feeling cramped. Housekeeping was on point, coming in daily to tidy up and replenish items. We had a wonderful stay at the Omni Nashville Hotel, and we'd definitely go back if we get the chance!

Sasha t.

Yelp

Heyyyyyyyy you guyyyyyys! This hotel is in a great location, walking distance to broadway where there are various restaurants and bars. The service has been excellent from the start at valet to the front desk, super friendly, very attentive. There are a few restaurants at the hotel, including a coffee shop. Great pillows, blackout curtains are awesome too, very comfy stay.

William J.

Yelp

Stir here a couple of times over the years. They have always done well by me. Easy check-in good parking. And close to where i need to be.

Jeff L.

Yelp

Every person we have met was pure enjoyment. The day we arrived in my room a tray of snacks , a birthday card and a bottle of champagne. Above and beyond my expectations. Thank you Omni for a great birthday .

Joan L.

Yelp

Attended professional meeting at this hotel. The room was nondescript, clean and the bed/linen was comfortable. The air conditioning worked well (that's important to me!) There were plenty of elevators to get everyone to their floors without waiting. The staff was friendly and accommodating. It's very close to the downtown Nashville bars, restaurants, and attractions.

Aly W.

Yelp

Stayed here for a weekend staycation and I was impressed! It is a very clean, well-taken care of hotel. You step inside and immediately are surrounded by beautiful sitting areas with unique little nooks to hang out, and the room itself was spacious, clean, and perfect for what I was looking for. The pool area is a great place in the summer months, including a pool-side bar for snacks and drinks all day! I ate breakfast every morning in their onsite restaurant - just be sure to go before 11 or else it is not complimentary with your stay (I found that out the hard way!)

Samantha W.

Yelp

We did not stay here but instead this is where we had breakfast with our group. The atmosphere was very friendly and cheerful! We sat at big tables which were marble slabs, really cool! The food was excellent! The yogurt parfait was amazing. The servers really worked hard to accommodate our large group and made it seem effortless. Thank you!

Anna L.

Yelp

Definitely not a luxury hotel. We had a few issues: 1. Cleanliness. The bathroom was not clean. There was hair (not belonging to us) left in the shower. Also a very obvious mold issue probably caused by inadequate ventilation... it was in serious need of scrubbing with a bleach based product. The room remained very humid despite AC and the shower never dried out even without use for nearly 24 hours (hence the apparent mold problems). In fact, I typically hand wash some small items which were hung up overnight and remained very wet by morning. 2. Noise. And not from other patrons. It appears we may have been given a room next to a utility closet that the cleaning staff uses. Doors opening and shutting all day/night. 3. Lack of convenience. There is no microwave and I'm unsure where the ice machine was even located, which is information usually posted on the door inside the room or indicated in some other way. There was a nice gift shop/convenience store that had drinks and snacks that were not vastly overpriced. However, if we wanted water or a beverage in the evening we had to leave the hotel to buy it. Also, there was only one robe in the room when there clearly should have been two. All in all, not what I would have expected for the price. Won't be returning

JD S.

Yelp

Great hotel. location and people. Love that you can walk to country music hall of fame and museum. note work out room not open now, but allow privileges to hotel across the street.

Sherri H.

Yelp

Hubby and I were in town this past weekend as was my son and daughter-in-law and they ended up getting the room next door to us. Our rooms were located on the 5th floor and our window faced out the back and we could see a glimpse of the pool. Our room was so quiet! We were in town for the George Strait concert at the Nissan Stadium. It was definitely doable to walk a couple of blocks and then cross over the pedestrian bridge to the Nissan Stadium. We didn't rent a car, just used Uber or we walked everywhere. The Omni Hotel is conveniently located to so many things in downtown Nashville. The king size bed was very comfortable and every staff member we came in contact with (from the front desk, valet, front door greeter and the maid) was friendly and professional. It was nice that there were 2 robes hanging in the closet available to use, they were comfortable. The pool was nice and felt great after walking around exploring the city. I noticed they even had a chair that could be lifted in the pool for someone wheelchair bound. Since we were at the pool at dusk, we noticed it was easy to look up and see inside some rooms located above. Beware of how you are dressed if you don't have the curtains closed! We did enjoy breakfast at the Kitchen Notes one morning and the buffet is recommended!

A. N.

Yelp

I stayed here for a catered company event based in the hotel's convention rooms. A mostly first-class experience. Room was super-quiet and comfy, with lots of elegant touches. Staff were professional and helpful. Great location, a few blocks' walk from the Lower Broadway music clubs, Ryman Auditorium, and Assembly Food Hall (with great selection and its own live music). The hotel connects to the historic Hatch Show Print shop and the worthwhile Country Music Hall of Fame/Museum, for which you can easily add discounted tickets to your booking. As a meeting site: Audio and video were great. Opening-night reception had outstanding catering. Lunches were fine. Breakfasts were just OK in flavor and variety (basically scrambled eggs, potatoes, and some kind of meat and bakery product every day). The Barlines bar has outstanding house wine and (of course) its own live singer/guitarists. The only negative was that cranking up the thermostat didn't heat up my room much on cold winter nights. (This seems to be a thing in Southern hotels.) The heater kept blowing mostly lukewarm air. On the upside, its fan was very quiet. I finally asked housekeeping for a couple of extra blankets, and they arrived within minutes.

Max T.

Yelp

I arrived in Nashville on 8/8. I was staying at a hotel down the block from the Omni hotel and Barlines. After checking into my hotel I decided to go to Barlines and get some food to go for me and my girlfriend because we were starving after a day of traveling ... biggest mistake ever. I got the IMPOSSIBLE BURGER and it was so disgusting that despite being soooo hungry I stopped after eating half of it (note... best decision ever) and couldn't even eat the fries because they tasted like EVERYTHING else that had been in the fryer. Just over two hours later I started feeling sick AF... cold chills and sweating at the same time. I was violently ill for the next 24 hours and beyond unwell for the rest of my weekend in Nash... I was there for 72 hours and because of that first meal I was unwell the entire trip... angry, disappointed and frustrated are just a few words that come to mind. The fact that I got a food borne illness/food poisoning from an item that should not be capable of causing that to happen is an indication that they have unsafe and unsanitary kitchen practices. It had to be a result of cross contamination from raw chicken or other meat that came into contact with the garnishes or bread or impossible burger itself. Even worse is I work in the service industry and DID NOT want to write this negative review. On two separate occasions I reached out to the restaurant and hotel. Spoke to multiple people and kept being told the food and beverage director would reach out to me to address my concerns. I don't want to shame anyone... I tried to deal with this incident directly before taking it to the internet but they couldn't care less apparently. All I know is eating from this restaurant literally ruined my entire vacation so thank you for being a disgusting restaurant that doesn't care enough to call back a customer who got sick eating food from your establishment... take my advice and avoid this place at ALL costs

Rod S.

Yelp

Beautiful hotel and was very easy to walk about anywhere in the area. Nice rooms, friendly staff and no complaints here.

Bee W.

Yelp

The hotel was excellent. Beginning with close proximity to our conference location to one of the managers, Frederic, greeting us at the front as we waited to check in. KiAnna checked me in and was friendly and personable. The concierge staff were accommodating and helpful. I obtained bottled water and directions from them and they were cheerful and friendly. Being able to borrow a workout set in my room was amazing. The yoga mat and weights helped me keep my exercise consistent and I had no excuses to prevent me from getting a workout. The room was luxurious with a hairdryer provided and ironing materials in case I needed them. I opted out of having my room serviced daily to contribute to the fundraiser project and also because I prefer to keep my room as is to save on laundry and cleaning services. Check out was smooth with Gail and I am sad to be leaving. It's a great hotel. Amenities abound such as an outdoor area and a pool and gym. Lots of restaurants and close to Broadway so you can walk to the shops, music venues and restaurants.

Alfie S.

Yelp

Just had a great 3 day stay here, everything was great! Fast, smooth and efficient check in! The breakfast buffet is on point! Had a few drinks at the bar an d a snack with THE best bartender!! His name is Todd, go see him!

Dorothy B.

Yelp

Awesome hotel for my first time staying in Nashville Tennessee. The room was very comfortable and all the staff were great. My main feedback was that there is no room service available at night. All of the restaurants located in the hotel are closed and it's difficult to find something to eat. A hotel of this size should have late night food options available for guests. I did have a Caesar salad from the restaurant in the lobby and it was good, it just had too much shaved cheese and not enough lettuce.

R M.

Yelp

I brought all my adapters, downloaded tons of movies on my phone but am not able to hook up my own phone/iPad to the TV. They have options to connect your devices via Wi-Fi - But it did not work. Called the front desk ask them to walk me through connecting my phone - Like it says you can do right on the TV in your room and they told me "it won't work. " No questions ask whatsoever just told me wouldn't work. Sorry Finally got connected with the help of another guest.

Judy T.

Yelp

Horrible pillows. Very thin and flat. One ply toilet paper. I expect more for a $500 per night room. No vending machines! Can't even get a coke after restaurants close. Halls are dirty. Been here 2 days and not vacuumed. Very disappointed. Would not stay here again.

David W.

Yelp

Worst hotel in Nashville. If you book a guaranteed reservation forget it they will move you at the last minute to another hotel. Corrupt in every way. Do Not Stay Here!

Kim J.

Yelp

I have wanted to stay here for some time and finally had a chance to this past weekend. So let's start with the pros. Hotel is in a great location, rooms were nice, the Barlines bar had great food for a bar and a band that played Friday and Saturday evening. Hotel has beautiful lobby and the front stuff was welcoming. The cons. The valet situation causes so many problems cars are parked everywhere so hard to get dropped off by Uber or get picked up. Housekeeping I was not happy with at all. They cleaned the room on Saturday but felt the need to rearrange my stuff in the bathroom lining up our toothbrushes my hair brush on a washcloth.. They also took my flat iron wrapped it up and stick it in one of the drawers in the bathroom. We had doughnuts on the counter where the coffee pot was in a box had two halves remaining and housekeeping tossed them??? Who throws out stuff like that. Then on check out day we had do not disturb sign on and they come knocking on the door several times and when I answered I got I'm sorry. I informed her I had 15 mins left. One of the biggest annoyances was the hotel doors were so heavy that Saturday evening Sunday morning everyone leaving coming back to their rooms the doors would slam all hours and it was loud. I have never been in a hotel where you heard all the doors closing like that.

Jacqueline C.

Yelp

Amazing hotel in an awesome location! Just 2 blocks from Broadway. Bryce & Shansa Bond specifically have exceptional customer service and are very kind! They truly care about their customers and go above and beyond. I will definitely stay here every time I go to Nashville!

Joanna S.

Yelp

I was in Downtown for a conference and booked the Omni as a nearby hotel to unwind at the end of the day, but this was not the case. Unfortunately, my room had no sound proofing. Even on the 18th floor, I could hear noise from the street and people walking up and down the hallway until midnight. There was even a time when my whole room shook from (maybe) an airplane. I also had a hard time with my blackout curtains, which would not close all the way. So not only did the noise keep me up but it was also hard to sleep in. The WiFi also kept going in and out, making it hard for me to do work. Furthermore, the outdoor amenities were not usable because of the weather (rain) and the indoor spaces were crowded with people with no place to sit. Not their fault per say, but I would expect a luxury hotel to offer free lobby coffee or something like that for the hefty resort fee. Also at the lobby, there are two sets of heavy doors, which did not have an automatic opener or doorman. This made it very difficult to carry around my luggage and conference materials. I also stayed at a hotel in Midtown a few days earlier for sightseeing, which was $100 less per night, but unlike the Omni, it offered a Nashville restaurant guide for places in walking distance, complimentary slippers, complimentary coffee or wine upon arrival, and much better bathroom toiletries. Whereas, Omni's Select Guest program is clunky and hard to understand with things as basic as the WiFi. For the amount per night I spent, I expected much more.

Anton E.

Yelp

Very plush and fancy! Great accommodations. Great customer service! I would have like to see a business center that did not charge for internet access and computer use...just about all Hilton and Marriott hotels have these for free. My key card malfunctioned once and I was locked out of my room until I had to get that straightened out at the front desk.

Celeste B.

Yelp

Very beautiful hotel and the lobby was expansive and open. I was extremely grateful to have been allowed early check-in. It gave me time to get settled before attending my meetings. However, I was surprised that housekeeping barged in about an hour after. She didn't knock and she got all the way by the beds before she looked up from her cellphone and saw that the room was occupied. It made me uneasy to know that housekeeping can come in just like that, unannounced. Thankfully, I was decent but could have otherwise been a very vulnerable moment. I did end up getting in-room dining and was a bit surprised by all the additional fees. Two $18 pizzas ended up being $55. I appreciated the service and the convenience but might've been easier to bear had it been expected or anticipated with a note about the additional fees on the online menu. Otherwise, it's a beautiful hotel with wonderful amenities.

Leo V.

Yelp

Currently stayed in this hotel Tuesday-Saturated and won't be returning to this Hotel EVER.. this entire hotel and including restaurants lacks professionalism and complete lack the southern hospitality you get in Nashville,TN. Overpriced, poor amenities, and staff with bad attitudes..you will get 100% better service at other hotels. Don't stay here...spend your money elsewhere.

Kristine K.

Yelp

I stayed at the Omni while attending a conference at Music City Center, followed by a little vacation. The location was perfect for both the conference and an easy walk to downtown bars. Upon entering the first king room I was assigned, I discovered that while the bed was freshly made, the bathroom had not been cleaned by housekeeping (ick). I phoned downstairs and was told to come back for a different room. My next room was quickly assigned with an upgrade to a corner room. The room itself was clean and the bed was comfortable, although the furnishings, towels, and robes looked tired with age/use. There was no mini bar, but a nice fridge to store any purchased items. Overall, the cost was reasonable to comparable area hotels. I would definitely consider staying on future visits.

Mike L.

Yelp

We did not have a good experience, we arrived Thursday at 12:30pm to the hotel, were told there no rooms available for early check in which is at 4pm. No problem, we went to get lunch and explored, came back at 4pm and were told still no rooms available. We had to wait till after 5pm to get our room making us late for our dinner reservation with no time to change or shower. The room was dirty with crackers on the floor, multiple light bulbs burned out and someone's half eaten sandwich in the fridge. One night we came back to the hotel after dinner to find another bed was rolled into our room, someone obviously mixed up the rooms since we didn't ask for one. We called downstairs to have someone pick up the bed that was blocking half the room. Nobody came, i ended up lifting the bed and putting it in the hallway. It was still in the hallway the next morning. The last day checking out our key cards stopped working before the checkout time. i had to run up and down 3 times since the cards they were giving me were not working either. I will not be staying at an Omni hotel ever again!!! I expect more from a hotel that changes $700/night.

Ted J.

Yelp

Every time I come to the city I always feel like they like us here but don't love us here. I was able to find in my hotel room there was a balled up paper underneath on the floor and a paper clip left on the floor in my brand new clean room. Also they would not refill the tea that was used daily. When we call up to bring it up they would say they bring it up but they never would. So for the money I was expecting a little bit more, but overall it's a nice place. It's right across the street from the convention center. So I would stay here again just not have high expectations for service.

Susan H.

Yelp

OMG, my son and his wife took myself and a granddaughter who had just turned 21 to the New Year's Big Bash and we stayed in your Hotel. It was absolutely amazing!!! We were close to all the main street where all the restaurants and bars were. Rooms were great, but what I was most impressed with was, I'm 66 so not really sure about Uber and such, however there was a man, Korey C , who greets you as you arrive. My son ordered me an Uber so I could meet them on the main strip. He looked at the information I was sent and made sure I had the correct car. I couldn't ask for a kinder man. Thank you so much Omni!!!

Omar D.

Yelp

Great location and easy access to what feels like everything from this hotel. The hotel lobby feels grand. It is very clean in the hallways and lobby. The rooms need a bit of work in the bathrooms. Towel rack for loose. The bathroom shower had some black spots. The shower head sprayed water everywhere and felt old. The room itself didn't feel as clean and up to date as the hotel itself. Staff was very nice. The best part was that this hotel has a museum connected to it. Try that Bajo Taco place in it. It was delicious! 5 minute walk away from Bridgestone arena. And less than a 10 minute walk from Broadway. I would definitely stay here again simply because of location! Oh, the hop off hop on bus stop is right outside the back of the hotel. So easy! I would definitely recommend this place (even if the room was not the best!).

Derek H.

Yelp

Ill keep it short and to the point. Surfaces were dusty and barely wiped down. Hair dryer kept shutting on and off. Lamps had broken switches. Robes had stains. Charging for wifi. No outside alcohol. For how expensive this place is, they really try to squeeze every dime they can from you which is fine but if thats the route you are going to go, you need to step up your game when it comes to amenities and cleanliness.

Alexia G.

Yelp

Stayed here for 4 nights on a business trip. The hotel itself and the amenities were great. Gym was clean, pool was nice and heated with plenty of seating. Several different outdoor seating areas on the roof tops. It having several food places, shops, and the country music hall attached to it comes in handy when the weather wasn't great. The staff was extremely helpful and friendly during our conference. Can't comment really on how well house keeping was for our stay because we elected out of it. It was super hectic but that's at no fault of the hotel, we just happened to be in town the same time as Oprah, Taylor Swift, Janet Jackson, Eric Church and Garth Brooks.

Lameshia J.

Yelp

Loved everything about the Omni. Beautiful Nashville, beautiful hotel. I enjoyed everything about this stay.

Michael ..

Yelp

Hyatt quality at Four Seasons prices. The hotel was reasonable quality but when factoring in the regular room rate ($500/night) it's a pretty bad value for what you get. It's shocking to see that they consider charging up to $900/night on the placard on the inside of the room. Nothing about the hotel was extravagant other than the lobby. The bed wasn't very comfortable and the shower had been building up mildew for quite some time as seen in the visible buildup throughout the shower. Something you probably want to keep up with if you brand yourself as a luxury hotel. I would be pretty upset about my stay if I had paid for it personally as this was for a work trip paid by my employer. At least the hotel was very close to the conference venue (Music City Center) and a pretty short walk from Broadway. Overall a pretty average hotel experience, albeit way overpriced.

Melody T.

Yelp

I enjoyed my stay at the Omni hotel in Nashville Tennessee. Room was very nice on the 21st top floor. Room was clean and professionally decorated. Bed and pillows were comfortable. View from the floor to ceiling windows in the room was the city scape overlooking music city center. I appreciated the excellent customer service from front desk staff, bell staff, and valet. Unfortunately fire pit was broken with no time frame given to get it fixed but we did enjoy the top floor (4th floor) heated pool and hot tub and gym. We also enjoyed walking distance to great restaurants, bars, and shops on Broadway. Also enjoyed that next door is the country music hall of fame museum. Parking with valet is $65 overnight parking. Handy Tip: I learned that I could have parked right across the street at music city center parking level P1 for $35 overnight. However it was convenient for us to valet park the first night to get our luggage upstairs. But the next few consecutive nights I would have parked across the street.

Deborah W.

Yelp

I expected a lot more for what I paid. For reference, this is the most expensive hotel I've ever stayed at ($329 a night before taxes). The good: The rooms are laid out nicely with large windows for natural light. The bathroom had a large shower that had really hot water. The valet was super convenient, but was $45 a night. The bad: First, there were nasty apples left in the fridge from a precious guest. I called to tell the front desk, and they asked if I wanted to throw them away or if I wanted them to send a housekeeper to come throw them out. I threw them out myself, but an apology would've been a good start to that resolution. It made it seem like this is a common occurrence. Second, the pool was always too crowded to use. I tried on multiple occasions to use the rooftop pool, but it was standing room only with no chairs available. Lastly, there was no microwave in the room. This wouldn't have been a big deal, but they're still not doing room service because of covid. Overall, I would suggest trying one of the other luxury hotels. There are several within a 2 block radius of the Omni.

Harold N.

Yelp

This place was not worth the money. Parking was like renting a mother room for the car since we were there the whole weekend. Parking is horrible since and wifi wasn't great. This place was only about location location location.

Chris A.

Yelp

Steps from Broadway, hotel is incredible, clean, outstanding service top to bottom. Rooms are spacious and beautiful. Lobby bar, restaurant and market are great too. Will def stay here again! Oh! And don't forget the spa! Very best message, facial and pedi. The pool was perfect and the drinks were amazing and quick service too.

Ashley B.

Yelp

I decided on this hotel because of a great walking distance to the Bridgestone Arena and all of the amenities. I was attending the Kacey Musgraves concert at that time for Galentine's Day weekend. Initially, I booked another hotel. But, I didn't feel like paying a lot of money to take Uber or Lyft.Also, I didn't want to drive to the arena and deal with the traffic. So, I canceled my reservation for the old hotel and booked the Omni. The Omni was nice. The front desk clerks were nice and helpful and treated me with respect. Check in and check out were easy. Valet parking was available. I took advantage of it. It's pricey, but it's worth it especially when I had two bags. My room was very clean and posh. The bathroom was gorgeous. Note: there was a shower only, no bathtub. That didn't bother me since I take showers anyway. But keep that in mind. I got a great view of the ATT Batman building and the scenery of Downtown Nashville. The bed was nice and comfortable. Room service was top notch. They responded as quickly as possible, They gave me a TV remote since there wasn't any in my room. I grabbed my free coffee at Bongo Java thanks to a complementary coupon given to me at check in. The coffee was great. They did have an almond milk and sugar in the raw options, which I was happy. The coffee is better than the place beginning with a S. There are small shops, including a sundry. So, if you forgot something, you can get it there. The only issue I had was when I went to the Barline restaurant after 9 on the first night, I was told that they were not serving food. It was closed at 11 or 12. I was disappointed. Thankfully, I was able to order food from DoorDash. Overall, I was very pleased with my stay, especially with me going on my first solo road trip. I don't understand the negative reviews. Yes, it was pricey. But it was worth it. I highly recommend this hotel, especially if you are going to concerts.

Lonnie N.

Yelp

Beautiful huge lobby. Room was nice and ours had a wonderful view of the city facing toward Broadway. Walking distance to many things. Parking was $52 plus tax a day.

Kim B.

Yelp

Very pricey, but for the purpose of our visit it was reasonable. We stayed at the Omni for four nights while attending a seminar. The room was very comfortable. There was a large picture window that looked across to a couple of other hotels. The sounds from the street could be heard but not too loudly and did not disturb our sleep. I used my scale for rating hotels and motels. I apply the same scale for "luxury" hotels as well as economy motels as I stay in all types depending on where I am traveling and the purpose. After cleanliness there is no particular order. 1. Cleanliness. Good. I did feel the need to use a towel to do floor exercises. 2. Comfort of bed. Very. No lumps or troughs. 3. Comfort of pillows. Are there both firm and soft available. The pillows were good 4. How new is the room decor and fixtures. Seemed fresh. 5. Quality of room. This includes size, temperature, smell, lighting. Great 6. Quality of bathroom. This includes size, lighting, ventilation. Good 7. Bathroom amenities. These include magnifying mirror, presentation, quantity and quality of toiletries. Softness of tissue and towels. The towels were a little rough. Although there was a magnifying mirror, it was small and the light illuminating it was weak. 8. Friendliness of staff. They were nice. 9. Noise. Road noise, adjacent room noise, air conditioner noise. Mild 10. Price. Was it worth the price I paid all things considered? This includes proximity to conferences and activities. We did not compare other venues. It seemed pricey, but it offered us access to every where we wanted to go. $52 a night for parking is something to consider if you're bringing or renting a car locally. You do not need your car for local access.

Katie S.

Yelp

Christian Jordan (Group Rooms Coordinator) was easily the most helpful person I have worked with this year. He is incredibly knowledgeable, has excellent quick communication and really helped me when a 3rd party put me in a bind. Amazing customer service, thank you very much!

Susan C.

Yelp

Nice, clean hotel right off of Broadway. If you want to be close to the action but not IN the action, the Omni is a great choice as it's connected to the Country Music Hall of Fame (so you never have to walk outside) and a super easy walk to Broadway.

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Kelly G.

Yelp

Keith B.

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Chris S.

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Andrew S.

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Victoria S.

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Marni M.

Yelp

Gretel Y.

Yelp

Sasha t.

Yelp

William J.

Yelp

Stir here a couple of times over the years. They have always done well by me. Easy check-in good parking. And close to where i need to be.

Jeff L.

Yelp

Joan L.

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Aly W.

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Samantha W.

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Anna L.

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JD S.

Yelp

Great hotel. location and people. Love that you can walk to country music hall of fame and museum. note work out room not open now, but allow privileges to hotel across the street.

Sherri H.

Yelp

A. N.

Yelp

Max T.

Yelp

Rod S.

Yelp

Beautiful hotel and was very easy to walk about anywhere in the area. Nice rooms, friendly staff and no complaints here.

Bee W.

Yelp

Alfie S.

Yelp

Dorothy B.

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R M.

Yelp

Judy T.

Yelp

David W.

Yelp

Worst hotel in Nashville. If you book a guaranteed reservation forget it they will move you at the last minute to another hotel. Corrupt in every way. Do Not Stay Here!

Kim J.

Yelp

Jacqueline C.

Yelp

Joanna S.

Yelp

Anton E.

Yelp

Celeste B.

Yelp

Leo V.

Yelp

Kristine K.

Yelp

Mike L.

Yelp

Ted J.

Yelp

Susan H.

Yelp

Omar D.

Yelp

Derek H.

Yelp

Alexia G.

Yelp

Lameshia J.

Yelp

Loved everything about the Omni. Beautiful Nashville, beautiful hotel. I enjoyed everything about this stay.

Michael ..

Yelp

Melody T.

Yelp

Deborah W.

Yelp

Harold N.

Yelp

Chris A.

Yelp

Ashley B.

Yelp

Lonnie N.

Yelp

Beautiful huge lobby. Room was nice and ours had a wonderful view of the city facing toward Broadway. Walking distance to many things. Parking was $52 plus tax a day.

Kim B.

Yelp

Katie S.

Yelp

Susan C.

Yelp

Omni Nashville Hotel

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