Omni Parker House

Stayed one night solo for a business meeting in the city. Check in was easy, room was small and clean. Bathrooms are the size you expect on a cruise; tight. Very quiet, breakfast room service was 👍. Difficult to regulate room and shower temperature. The hotel is dated but at this price it is great for a one night stay in the city. Staff is fantastic. I would not stay here with my husband as bathroom and room are too small

My family of 5 (3 sons-17, 14 and 11) absolutely loved our stay here! The suite provided more than enough room for us to sleep, play games in the evening & enjoy time together. The location was perfect for walking and seeing the sights. We would definitely return.

I cannot recommend this hotel enough! The inside is absolutely STUNNING. If you are a history or architecture buff, you will have a field day staying here. The rooms are a bit small, but that’s to be expected with a hotel of that age. Visiting in December allows you to see the exceptional Christmas decor throughout the building. It feels like stepping back in time the minute you enter the lobby. The location is stellar - walking distance for everything: Old South Meeting House, Boston Common, Old State House and Boston Massacre Site, Faneuil Hall, Quincy Market, 2 famous burial grounds, and Park Street T stop. The staff - Neal and Richard specifically - made our stay! They were so welcoming and helpful, providing us with plenty of water bottles and assisting us with storing our luggage and extra key cards. The staff even took pictures of my best friend and I in front of the gorgeous Christmas tree in the lobby. If the beautiful woodwork, great location, and fantastic staff isn’t enough: maybe the Charles Dickens mirror and the fact that JFK proposed to Jackie here will draw you in! Will definitely be returning here!

The building is beautiful and has a rich history, the staff was amazing, and the location was perfect. All that said, we likely will not return to the hotel for one reason: the bathroom. The toilets are child-sized, and they are so close to the bathroom door that it hits it when you open it. We ended up having to go to the main floor to use the public restrooms, which judging by the parade of people going through them in the morning, other guests were having the same issue. We may return for drinks or a meal in the future, but that may be it. The coffee shop was a plus, but although the weekend staff was great, the week day staff exhibit enough cleanliness issues that we stopped getting coffee there. This hotel was near perfect....

I can’t comment on the rooms or service as we didn’t stay there. We were visiting my son who was staying there. The only spots we saw was the lobby area where we met my son and girl friend and other family members. The lobby was completely covered in dark finish wood and ornate trim and chandeliers. Elevators are multi gold leaf metal doors. The hotel is a short walk from Boston Common, Government Center and Quincy Market. Parking is plentiful around this location.

The pillows were so fully and they swallowed your head up when you laid upon. The bed was also very comfy, you were very relaxed the minute you laid down. You didn't want to get out of the bed for anything. It was very comfortaing. I highly reccommend this hotel

Awakened both mornings by loud constant banging at ~6:15am. I understand they’re doing renovations on the building, but that’s too early. Also can clearly hear my neighbors talking through the locked interior door separating our rooms.

This is a beautiful, historic hotel in a prime Boston location. Surrounded by attractions and dining options, it offers charm, convenience, and the iconic Boston cream pie experience. Its timeless elegance and rich history make every stay memorable, whether you’re exploring the Freedom Trail or enjoying Boston’s vibrant culture.

We had an incredible meal here a few weeks back! The dining room wasn't busy so we were served very quickly and the location itself if beautiful. Highly recommend all the classics, including the lobster roll which we split, the clam chowder and of course the Boston cream pie and Parker house rolls!

I stayed here over the thanksgiving holiday and overall, it was a nice hotel. My biggest complaint was that there was no microwave or fridge in the room, only to find out that these were available upon request! We ate out a lot and had tons of leftovers, desserts, etc. that we pretty much tossed because we didn't have a fridge in the room. The hotel is beautiful and the staff we all encountered were super friendly. The Boston cream pie that they have available for $12 was OK. I expected more. I like how we received drink coupons at check in for the last hurray bar inside the hotel. That was a nice touch. The beds and the pillows were probably the softest and most comfortable I've had in a long time. I slept so well! The water pressure from the shower felt like it was from 1855 though. LOL. Horrible! The location of the hotel is great. Near a lot of sight-seeing spots, things to do and restaurants. Recommend if you want an old historic hotel vs. a modern new place.

We were in town for a staff retreat my company held at the Omni Parker House, a hotel that has been around forever and has both historical charm and haunted history. I had never been to the hotel before because I was born and raised in the area and never had a reason to stop there, but it was cool to spend a couple of nights at a hotel that's been part of Boston's history since the 1850s. Part of the appeal of staying there is its history. Walking through the revolving doors makes you feel like you are returning in time. Hotels aren't made like this anymore between its sparkling chandeliers, rich wood paneling, and carved moldings that comprise the lobby area. It's very grand and regal. However, as you exit the elevators and get off your floor to walk to your rooms, the hallways feel like they could be renovated, especially with the permeable, musty scent. Our room comprised a queen-sized bed, which actually was tolerable. I slept fairly well with my wife in it during our two-night stay. They had enough drawers for my wife and I to put on our clothes. There was space for a desk and a cushy chair to spread out a little bit without feeling cramped in the bedroom. There was space for a refrigerator on the left side of the boudoir within the cabinet door, but there was no refrigerator. That was odd, but that wasn't a deal breaker with us. The closet allowed us to fit our hang-up garments and store our suitcases and bags, as well as shoes and dirties. The bathroom was a different story. It was cramped. You basically had to close the bathroom door to use the shower and toilet. There wasn't much space to place toiletries, and the shelving above the toilet didn't have ample space, so both my wife and I had to have most of our stuff still in our toiletry bags on the shelf and use when we took turns using the bathroom. To access the ballrooms where we had the staff retreat, you took the elevator to the fourteenth floor and then walked up a flight of stairs to the 15th. The main ballroom was large enough to comfortably house all of us, but if you have more than 100, it will become cramped unless you effectively use the other room adjacent to it. Fortunately, we had about 70 people, so it wasn't a situation. Food-wise, the hotel catered to our company. The first day was perfect for breakfast and lunch, especially with the bacon, eggs, and sausage, but the bacon to emphasize. I enjoyed that immensely between first breakfast and conversation bacon. The second day, not so much with breakfast. The turkey bacon looked sad and depressing, and the veggie egg white souffle they had looked watery and unappealing. The box lunches were pretty good on the second day, while the lunch was solid on the first day, with the chicken being a standout as well as the lentil soup. I also liked that we had a lovely dessert station that included their Boston Cream Pie -- the birthplace of it, which I didn't realize it, but it was good. There was a coffee bar and gift shop on the lobby floor, where Starbucks was available, so I enjoyed an iced cold brew each morning to perk me up. Additionally, they have a gym on the bottom floor and two restaurants/bars, with the Last Hurrah being a solid one to grab food, cocktails, and a pour of whiskey since they have an excellent selection. The mezzanine and the lobby floors have additional ballrooms and conference halls; the former had one where we had dinner buffet-style, which was very good and enjoyable. Contrary to what has been discussed regarding rooms on the third and tenth floors, I didn't sense much paranormal activity as the hotel apparently shares a haunted history. The most I experienced was scratching behind the wall of our bedroom on the first day during the day, but that might have been something else more logical. Being that the hotel is located in the heart of Boston close to Downtown Crossing, you are close to everything, including Faneuil Hall Marketplace, Boston Common, and the Freedom Trail, where you can walk through Boston's history within our Union. Between the historic landmarks, places to enjoy food and drink, sightseeing, close proximity to most major activities to participate in Boston, as well as the mystique of the hotel itself, the Omni Parker House is a good hotel if you have never been to the storied city and want to discover.

Place is beautiful we went there with one thing in our mind and that was to have their iconic Boston Cream Pie. And we wer let down it was ok not great or the best we have had it was missing that thunder and a little more cream. Place is amazing staff was great very well kept but let us down with the Boston Cream Pie

An historic hotel in one of the most historic cities in the world! The hotel lives and breathes the origins of America. I had the privilege of speaking at a conference hosted in the hotel. The decor was elegant and refined. I learned a lot about various historical moments that occurred here. Parker House is home to: - the famous Parker House Rolls - the first Boston Cream Pie - where JFK proposed to Jackie - its haunted! Staff was extremely friendly and helpful. Restaurant, gift shop and more one sight for your convenience.

I came here specifically for the Boston cream pie, but it was just ok. It has little cream compared to the layers of cake. The salad and summer bowl were good. The vibe here is old and comforting.

Stopped in to try Boston cream pie from the place where it originated. Lovely atmosphere, nice service and great view of the bustling street by the window. I am not a huge fan of coconut and think it was only ok. I think that's a personal preference thing as I have had many dessert I prefer overall - usually those with chocolate and fruit to offset. See, I said it was a me thing. All that said, it was a nice box to check off the list & enjoyable stop to break up the day.

Review is for their Boston Cream Pie Only: I've always loved BCP (some, better than others). But, after the top 2 brands were discontinued (crying), and 2 from the bakery at different stores ended up in the trash, it's been 2 years since I've had one. So, for my 64th birthday yesterday, I decided to try, THE ORIGINAL BOSTON CREAM PIE. But, since driving to Boston was out of the question, I used Goldbelly (separate review in New York, NY) delivery service (5 Stars). While the top isn't as pretty as their picture (due to being upside down for some time), it's pretty close. Topping and Filling: Both were out of this world scrumptiolishous! Though, imo, there should be more filling. Cake: It was quite firm (not sure it was normal, or due to minimal thawing out time before eating (if it changes, I will update the review). Shaved Almond Coating: While I love almonds and chocolate, personally, I didn't care much for it here. And, I think, I'd prefer a "naked" cake, with topping/frosting dripping down the side. So, between not enough filling, and the shaved Almonds, it was enough to not give it 5 Stars. Definitely a delicious dessert. And, well worth the $99.95 (tax + shipping included). I'll probably reorder it. But, there's another company in Boston that has the BCP that I'll try first.

Came here to try the boston cream pie. You can get it at the gift shop right below the cashier in the refrigerated section. Gift shops closes at 10pm. Boston cream pie was just ok. Be ware that there are almonds on the side of the pie but not inside. Ate it across the street at Boston's old city hall as there's seating and tables there.

Spent a lovely evening at this legendary hotel. Aside from the haunting tales that lurks the present. It was worth visiting the very place that invented the Boston cream pie.

I love a venerable historic hotel. This majestic place captured my heart from the lobby entrance. I was here for an academic conference, the conference meeting rooms and other facilities for the meeting were very good. Great comfortable room, the service is five star. The restaurants are overpriced but the service and food quality are extremely high. I didn't care much for the original Boston cream pie, but that's just personal taste. It was a good experience to try the original. Good location, easy walking distance to all sorts of American Colonial era history as well as three different good lobster roll places. Maybe more, three was what I had time for. Considering how classy the place is, the room price was reasonable.

Richard made sure we were well taken care of. He had so much positive energy and knowledge that my daughter looked at me afterwards and said "I am so much more excited than I was before we got here!" It definitely felt like a five star experience where we were getting the royal treatment. Thank you Richard!

Thin walls. You can hear your neighbor on the phone. Quiet HVAC that offers no white noise. Located downtown so the traffic is loud. Sometimes loud enough to drown out the sound of your neighbor on the phone. But the lobby is very historic and ornate. The bar is cool. Lots of interesting cocktails to try out. The food menu is very limited. Pub grub, basically. The gym is well equipped, which is a nice perk and saves this from being a 2 star review.

My little Boston Cream Pie was amazing. Will be back to eat it again when I'm in Boston! It is perfectly divided between layers of cake and cream. It is not too sweet. Just perfectly done

This place was nice in 1910, it's old smells old, too costly location is not great. A Super 8 would be on the same level. The bathroom seems like an afterthought. Bathtub has been painted but not with correct paint as it's peeling off. Hotel is basically nasty old scratched up furniture wallpaper peeling, dirty floors and they will charge with a straight face $65 a night to park your car. This is a 2 star hotel at best. I cannot recommend this place.

I am loyal to OMNI Brand and try to stay at their hotel properties when ever I travel. ...BUT... Let's go over the positives: -my room was clean upon my arrival and get cleaned everyday nicely. The house keeping team members pay attention to details. Kudos to all of them. -Front desk representatives were polite and helpful and going above and beyond to make your stay memorable. -Overall this property is clean. Now about the negatives: -No furniture changed in any rooms since 1950s! Old is gold, but to a limit. If I pay for a deluxe room, I expect to receive deluxe amenities too. We cannot play "historic hotel and longest running hotel in US" card forever. For god sake improve your room's condition. -Walls are paper thin! So clearly you can hear next door activities. Which is very inconvenient. -This is my pet peeve, but I don't like when there is a gap under my door to the hallway. Gives me sense of insecurity. There is big gap under the doors. -Bathrooms? This is 21st century hotel? Why we have to shower in a tub which its paint is half pealed off? This unsanitary in my opinion. Unfortunately with all circumstances I am definitely not coming back to this hotel ever again. I am sorry OMNI but Omni Parker is a failure. Did I mention average age of clientele at this hotel was 50-60 years old? I did not see any younger professional travelers around.

We went to Boston/Salem for a spooky girl weekend and had to stop at the Omni Parker House to have a Boston Cream Pie. For those who didn't know, the Omni Parker House is the birthplace of the Boston Cream Pie. The history is right on their site: https://www.omnihotels.com/hotels/boston-parker-house/dining/boston-cream-pie It was amazing!! You have to stop and order one when in Boston.

The hotel is an old dump. Management never contacted me after the outrageous resort fees, and staff who never cleaned our room.

My wife and I spent a cold January weekend at the Parker House. We enjoy the history of older hotels and stay at one whenever possible. Located just off Boston Common, the hotel was convenient for our planned activities. It is about a 20 to 30-minute walk to the fancy shops in Back Bay and another 20 or 30-minute walk further to the Boston Museum of Art. Our room on the fifth floor was large and comfortable. The bathroom was dated and old and lacked a fan. Our room had a door to an adjoining room that let through a lot of conversation and noise from our neighbors. The heater/AC unit in our room could not run the fan constantly to drown out the noise. Bummer. We enjoyed visiting their historical exhibits in the basement. We learned about Parker House rolls and several famous guests and even past employees.

Totally get the whole historical hotel thing...maybe it's just not my thing. We opted for the room with a double bed, which was about 250 ft.², so not the smallest room, but something within our price range. The room was so small and claustrophobic feeling, as there was no view outside the windows, on the 10th floor. Our walk from the elevator was ridiculously long, often confusing at times. The hotel hallways were SO hot, although the AC in the room was great. The best part about this hotel is the staff. From the Bellman to the person checking us in, they were incredibly friendly and even remembered our names from earlier in the day. Glad we were able to visit for a night, but would not stay again.

Beautiful , expensive historic hotel in the middle of the city. Rooms are small but will do. We ate their famous restaurant where JFK proposed to Jackie. Overall recommend for location, historical significance , and closeness to tourist sites. Most things are about a 10 minute walk or less. Restaurant was elegant and the food was delicious. They have valet parking for about $60 extra night and the waiters were phenomenal.

Rooms are small and the beds are smaller. Design is old and soul-sucking. Sheets are dirty, old, and most likely moldy (hold them up to your lamp). Walls most likely have mold and surfaces get incredibly dusty. AC either only blows freezing or hot air. Microwaves/mini-fridges cost at least $30 each per night, if they're available. Stayed here for 2 weeks because of my job and it was awful. But hey, they give out free water bottles and the lobby looks nice. Please choose a different hotel if you can so they can finally give this place a remodel

The Omni Parker House is a Boston INSTITUTION, and the only thing richer than it's history is the chocolate ganache crowning the iconic Boston cream pies that were invented within it's walls. We stopped in the night of my 21st birthday for cocktails and cake. We tried the Boston Cream Pie cocktail & The North End Cocktail- both were sweet and smooth and the perfect accompaniments to the legendary cakes. Come for a piece of Boston cream pie, and stay because you simply won't want to peel yourself out of the cozy leather chairs in the warmly-lit lounge. If I lived in Boston, they'd know me by name here.

Didn't stay here. The review is just for the Boston cream pie. Best out of the three I've had (bova's, mike's, omni). Not too sweet and almond crust adds to the Boston pie.

This is a non repeat for me. Pros: the location, the porters, the check in staff. Very kind service and close to all the Boston highlights. Cons: the beds (doubles although the frames are queen which is odd), the hotel is old, dirty, and ridiculously overpriced, the walls are paper thin, the bathroom is tiny. I'd pick a different hotel if I was coming back especially since the city is so walkable.

One of my go to places to stay in Boston when I visit. I love the rich history and how close it is to everything. The staff has always been friendly and helped me with questions about what to do in the city. What I love is that you can drop off your luggage before your check in and even the day you check out if your flight comes in early or leaves late, which is great to move around the city more freely. The rooms are spacious and I love that I can grab a bite to eat in one of the oldest hotels in the area. Great restaurant and great food places close by. I loved how there was a supermarket and pharmacy close by too for long visits. If you want to stay in a historic hotel in the heart of Boston make sure to visit.

The decor was a bit dated but the room was clean and big enough to enjoy our stay. The hotel is a classic, so don't expect the most modern of the modern here. Enjoy it for what it is. The staff were exceptional, and most importantly: location, location, location! It's so centrally located in downtown Boston that everything is a hop and a skip away. Overall a great experience. Would stay here again!

Nightmare for business travelers and tall folks. Avoid if you're one of those categories. We're in the middle of a stay and sincerely debating if it's worth just paying for a second hotel. Pros: lobby is gorgeous, front desk was helpful, good job from housekeeping, nest bathroom amenities, location is central. Cons: THE ROOM. Check in experience: The king bed we booked wasn't available upon check in. The only options offered were a tiny room with a queen or a larger room with full beds. Opted for the queen figuring it was better to prioritize fitting on the bed for my tall traveling companion. We paid for our original room in advance through omni directly and should not have had to make a choice between two bad options. There are larger rooms with queen beds supposedly available on the hotels website for the duration of our stay. The room: It is difficult to overstate how claustrophobic the 'small' room is. Our window faces a brick wall. We have 2 suitcases and I cannot use the desk chair without moving one of them to block the bathroom door or bed. The historic chandelier in the hall is lovely but lighting in the room overall is quite dark, making it difficult to read papers/work. Off the bedroom is the smallest hotel bathroom in the world. You have to maneuver to and from the corner to open and shut the door. There is a vent but it doesn't work. This is likely why the fixtures in the bathroom are rusting and the enamel is peeling. Hot water in the shower is inconsistent. There is a slow drip with the sink, it stops about an hour or so after use but provides a certain horror movie ambiance in the interim. What is wild is looking at the floorplan there are in fact even smaller rooms available! We usually like staying in historic hotels and are fine with a few quirks, but Omni clearly hasn't been putting money into maintaining the building. This place is ok if you're a solo traveler looking for historic ambiance but I would not recommend in most other circumstances.

Billing yourself as the "Original Home Of..." anything gives you an obligation to live up to the hype, and when that doesn't happen, the discrepancy is even more pronounced. Such is the case here... A trolley tour showed a sign in the window marking Parker House restaurant in the Omni as the one and only, honest to goodness, original home of the Boston Crème Pie, and anyone who knows me, knows I couldn't pass that by... First impressions on entering the building? Gorgeous. Rich dark wood and bright brass furnishings. Thick white table cloths set for dining in style. But when you look a little closer, you see the unpolished silverware, the frayed napkin corners, this setting missing a fork, that one a spoon, nothing major, but little things add up... We got a hot tea (limited to black, green, or English Breakfast... no Earl Grey??) and a cappuccino to start, then tried their claim to fame, the Boston Crème Pie. Judging by the number of these I saw coming out of the kitchen, I guess this is a pretty big deal around here, but at $10 for a serving of pie, I gotta admit... I was expecting more than I received. Just barely dry cake, punched out of a circle mold, with a layer of custard filling (which was very good), and a weird crumbly/nutty something surrounding the chocolate top. Glad I tried it, but wouldn't order again.

Great location. Walking distance to Boston Commons, Freedom Trail and Harbor. The Boston Cream Pie was really good. The Boston Cream Pie Martini was a surprise delight.

Service was amazing, so elegant, rolls were hot and soft, Boston cream pie was to die for.

I was excited to dine at Parker's, home to the famous Parker house dinner rolls & Boston creme pie.. using the same recipes since the 1800's. When you first walk in, the maître d' warmly welcomes you, gives you the princess treatment, and assigns a waiter for you. I ordered the Baked Boston Scrod, bc it was another parker house tradition since 1906 coarse cracker crumbs, with white wine jasmine rice and lemon beurre blanc. After my waiter brought me my dish & dinner rolls, he was completely gone for the remainder of my meal. Not only was he gone, but almost all the waiters and waitresses for other tables just disappeared as well. I was stunned as this hasn't happened ever before.. there were very few patrons dining but still, was perplexing and odd. I took pictures to make sure I wasn't imagining things lol. Ambiance was over the top, and food was average, but service was lacking, nearly non-existent. It was still fun to sit at the table where JFK proposed to Jackie O and learn about historically influential people who've worked at Omni Parker House back in the day. Great learning experience, but not the best dining experience. Unfortunately, would not recommend.

This hotel was like a Disney experience. The building itself is beautiful and the history is rich, but the real shining stars were the employees. It was an extremely diverse staff--we met people from Haiti, Sri Lanka, and even a few born and raised right in Boston. They were warm and welcoming, and really engaged with our children. Two of the bellmen even took us around with the kids, showing us behind-the-scenes history and telling us a few haunted stories. Upon talking to Steve, a bellman, he explained that many of the employees have worked there for 20-30 years and they are like a big family. It shows. The location was my main reason for booking. It is centrally located right in the middle of the Freedom Trail and within about a 15-20 minute walk of much of Boston. And everything around felt safe and clean to walk. We decided not to rent a car and did just fine. I've seen others remark that the hallways are creepy and the hotel is rundown, but to me, it felt clean and historic. I think those people complaining are accustomed to staying in new build hotels. The furniture, lighting and decor is period-style, which tends to be dark and dated, but we found everything clean and in good repair. I wished I had brought my own pillow, as the pillows were a bit thin for me. Also, the water pressure is that of old plumbing, but a minor inconvenience outshone by everything else this hotel has to offer. The gym is EXCELLENT. It had machines, a rack, free weights, kettlebells, literally EVERYTHING you could need. We were very impressed. We made reservations at the restaurant for breakfast on Saturday morning, but I don't think we needed to. Also, the dress code was not enforced. Many people were dressed very casually. The food was decent, and you can try the Boston Creme Pie at any time of day. We really enjoyed having the gift shop/cafe attached to the hotel as well. It's not technically a Starbucks, but they have many of the syrups and can make just about any Starbucks drink you ask for. We also found most of our souvenirs we wanted right there, which was convenient. Overall, I'm so glad we picked the Parker House to stay and we would definitely recommend it to anyone going to Boston!

Very comfortable beds and excellent staff that are always helpful also 24 hour exercise room!!!

Where do I begin...??? How about... DO NOT STAY HERE! I was SO disappointed in so many ways. When I was doing the research where to stay in downtown Boston, this was one of my selections do to the location and pictures online. I don't understand why this hotel would get great reviews. As you walk in, you are falsely impressed by the lobby ambiance and decor. Built in 1855, the lobby area still holds its old style charm and elegance. HOWEVER, once you pass the lobby and make your way to the floors of the hotel, it goes way down hill. My experience this past weekend: We checked in, went up to our room and immediately felt uncomfortable. The room was very tight with the bed at a strange angle and our window facing right into someone else's room. I called the front desk to ask for a better room and they granted my request and moved me to a room which was slightly better but did have a better view. Once settled in our room, I noticed there wasn't a mini fridge so I called the front desk to ask one be sent up (they will do this if requested) right away because we had perishables. They said it would be right up but it never came. Hours went by so I asked again and they ensured me one would be sent up right away. It never came...all day. We had to throw our food away. We then stepped out for dinner and when we returned, our room key didn't work so we had to go down to front desk to get new ones. We came back up to the room and those didn't work either. At this point I was over it. I went down to the front desk and trying to hold back my frustration, told them that "I've asked twice for a fridge and it never came and now I'm running up & down for new rooms keys that aren't working." They had to get security involved to come to the room and reset the door. What they said would take 5 minutes to reset, took about 30. Listen, the rooms are old and very outdated. In my room I felt like I was staying in an upgraded Motel 6. PROS Location! - walking distance to everything Beautiful lobby area Restaurant and convenience store on-site CONS Old rooms including decor, wallpaper, carpets, fixtures including the tub/shower, toilet, sink Tiny bathroom. Shower head has no pressure. Shower is also very tight. It also took a while for the shower to get to the warmth I like. Staff isn't attentive enough Overpriced for what you get. To each his own and what I may find very bad, someone else may enjoy. All I can say is I disliked my stay. Good thing we weren't in the room a lot. I just finished staying at the Marriott Quincy Hotel for several days prior to this and wish I would have just stayed there for the remainder of my trip. Do your research. There are many hotels to choose from downtown that are much nicer and more modern.

Great historic hotel with a great location! We walked over to the North End for an Italian dinner and brought back the famous Mike's Pastry. The following day for lunch, we walked to China Town for Dim Sum, boba and Egg Tarts. The Boston Common and Downtown Crossing was within walking distance as well. The gym was a great way to burn off what was eaten. Staff here is amazing from check-in to check-out. I wish we had tried the original Boston Cream pie but I'll be back next month!

We ran into some issues during check in while late at night. One staff was very respectful and polite but the other was very rude. While figuring things out for check in the lobby we saw multiple MICE running around! We informed the staff checking us in and they informed us they knew about it and were taking care of it, they just brushed us off. The day time staff were very nice and helpful in solving the issues we had but at no point did they acknowledge how rude the night staff were and the mouse situation. They offered us each a drink voucher for our troubles, which just doesn't remedy seeing multiple mice running around the lobby. The rooms are small, very dated, and the beds are not particularly comfortable. The housekeeping staff kept the rooms clean and stocked with towels. The other issue is that the hotel is just kind of a maze, I guess it's kind of charming but when you are traveling for business and are tired it's definitely a hassle. Location is good, but overall I would not stay here and expect top tier service or great rooms for the price you spend.

I only stopped here because I heard they were the home of the original Boston cream pie. I was glad to find out that I didn't have to go the restaurant to have but could get to-go from their market near the entrace. It did not disappoint! It was so soft with a creamy filling and the perfect amount of chocolate on top. I would definitely recommended stopping here for this sweet treat when in Boston.

Loved the historic significance of this property. If you want modern and sleek, this is not for you. It is small in the rooms because that was the norm historically. The staff were all freat, a call out to a valet named Steve who was great at giving directions and recommendations. The location is AMAZING. I will only stay there if I have the opportunity to go again.

Service was amazing, nice atmosphere and the espresso martini was on point. I originally came here for the "Boston Cream Pie" honestly I thought it was okay not thing to rave about. Worth a try, you're not waiting all day to get one so try it .

The worst Boston cream pie I've ever had. I saw mixed reviews but still wanted to try it out. 4 of us tried it and threw them away. Definitely do not recommend. Try out Mikes Pastry Boston cream pie, you'll be much happier!

They are doing MAJOR construction on the 14th floor and it sounds like the entire building is coming down. The attached video is in my room 4 FLOORS below. Not a single employee at the front desk mentioned it upon check in. ALL F-ii g DAY. Nice staff, good food but the hotel is dated and not conducive to business stays.

Wow, what a beautiful hotel. I just returned from Boston and stayed for 3 nights at the Omni Parker House. The staff were fantastic. The room was very nice with comfortable beds and pillows. We had several breakfasts in the restaurant off the lobby. Beautiful surroundings and the food was excellent. Our first night we ate in the lower bar where we were given a drink free of charge. The food was ok but not as good as the breakfast. We had the Boston cream pie served in our room the last night. I'm not a fan of cream pies but considering this is the birthplace of the pie I had to try it. If you want to be overwhelmed with cream this may not be your pie. I'd rather have more cake than cream, so I enjoyed it. Walk around the floors and read the history of the hotel. I learned that Malcolm X and Ho Chi Minh once worked in the hotel. The hotel is directly on the Freedom Trail. A short walk toward Paul Revere's home will take you to many Italian restaurants. We ate dinner at a small, charming place and the food was excellent. Sorry I can't remember the name. We found a memorial to the victims of the Holocaust on our walk back to hotel after dinner that we missed during the day. The towers are lite up at night and it's worth seeing. If you fly into Boston airport take the free shuttle to the blue line subway and get off at Government Center, about a block from the hotel and save yourself a hefty taxi or Uber bill. The subway is nice and easy to navigate. Remember, you are in a very busy city so get ready for traffic noise. It's Boston for crying out loud. We took the return trip to the airport with no problems. There are very helpful people working in the subway to help you as well. I loved our visit to Boston and staying at the Omni Parker House.

Truly an exceptional place in Boston. Famous for creating the Boston Cream Pie. We stopped here after dinner at Beantown Pub so we could savor the BCP. Very fancy rendition of the old favorite. I thought the cake should have been more moist but perhaps it works better to have a drier cake to hold the cream in place. Perfect with espresso, and our server brought water without even having to ask for it. Great service, nice ambiance.

How the hell did this restaurant get 3.5 stars???? First yeah its style cool that's where the walk in wow factor ENDS I come from classic hotels working as a Garde Manger chef, have to look that up which also explaining my need for spell check, on ward to my evaluation; Parker house rolls one of big reasons we went on a Saturday for lunch. From my tasting days of a side hussel sitting on a panel of 10 chefs one of the attributes was textures well these ONCE highly regarded and over hyped and under achieved rolls where both co-hesive and ad-hesive at the same time reare but can happen obviously. Thank God for butter to add a little fat to help swallow these gut bombs of dough balls So for the next antispated disappointment was Boston Cream Pie; When the hell was this made? It was like left over banquet desert again from days gone by Was so dry I was embarrassed for the server The fries where limp like the they weren't blanched then finished or the oil was cold not at these prices was this essacable This room although beautiful only Han six tables of suckers like me So know you know, Chad Al

Old, dated, very small rooms. Great location for tourists especially but the hotel needs an update.

Stopped in here for breakfast immediately after a transcontinental flight. Perfect. As this is the home of Boston cream pie that's what I had for breakfast. The doorman graciously stored our luggage One weird thing was that it seems like some people feel free to bring in takeout food and eat it in the otherwise elegant lobby.

Hotel was clean and staff friendly.. but don't book during a hotel workers union strike.. drums and buckets pounding with clown horns blowing outside the hotel from 7am until about 9pm every day of our trip.

Was a bit nervous coming in due to the mixed reviews, but we truly enjoyed our stay. Very friendly and engaging front desk staff and free unlimited waters. When the staff were busy, one of the bellhops even went to get water for us so we didn't have to wait. The lobby is historically glamorous and the decor matches the history. The rooms are not fancy or modernized, they show wear and tear, but our room (single king) was spacious, had a refrigerator and good sized tv, and was clean. Only downside was it was hard to access outlets by the bed to charge our phones nearby. The bathroom is dated and shows some wear, but it was clean and functional. The water was hot with great water pressuree and the complimentary toiletries smelled great (citrus). The elevators are very quick and the hotel's location is close to so many sights and attractions, as well as restaurants and shops. We did try the famous Boston Cream Pie ($10 for a small to-go serving) and it was pretty good!