OMO5 Otaru by Hoshino Resorts

Great location with most of the main Otaru attractions within walking distance. Stayed here for 1 night with family. Beautiful and tastefully designed rooms, if a bit on the smaller side. Bathroom was huge though, and very luxurious. Overall a nice hotel to stay in but it was challenging finding a place to open our suitcases (especially as we were on a 25 day road trip around Hokkaido)! Parking is available at the TIMES parking next door, on site parking is limited to only 3-5 cars.

They’ve turned the old Otaru Chamber of Commerce into a super cool hotel — great views, super friendly staff, and such a comfy bed! I loved that the toilet and shower were separate, really convenient. And don’t miss the view from the window — absolutely gorgeous.

The hotel is not kids and family friendly. It only allows kids aged under 6 to stay in the same room with adults. It doesn’t make sense that a family of 4 with 2 kids aged 7 and 4 need to be separated into two rooms! When we checked in at the hotel, the staff informed us of this rule and required us to book one extra room, however, the reception told us that they cannot make the reservation for us and asked us to stay in the lobby and search online for extra room ourselves. After a while, I told her I cannot find a room in the hotel and I would book another room in a nearby hotel, the staff replied me that she can help to book a room in another hotel. It just doesn’t make sense that the hotel reception cannot make a reservation for its own hotel but could help me make a reservation for another hotel. I am deeply disappointed with the service of the hotel and its rigid rule. Will never visit again

Loved this hotel. The rooms are quite well laid out with everything you could want. (Plus you can rent sleeping clothes at the front desk and get bathroom necessities for free.) Super clean, modern look. Tons of hot water. Linens were fresh. Laundry facilities. The front desk personnel were personable and easy to communicate with. I would definitely stay here again. The included breakfast was rich and varied. The buildings are really cool — one modern and clean lines, the other older but restored lovingly. Some people complained that it's far from the JR Station, but a cab got me there in about 3 minutes. Shopping very close by and tons of restaurants. Yeah, don't hesitate. The only con is that there is only one elevator and when everyone is going out to ski or coming back, you might have to wait a few minutes.

This is a clean, modern looking hotel with little frills in line with what the OMO branding is all about. It is a straight road all the way to Saikaimachi Hondori Street which is a 6mins walk away. But it is not suitable for those who drive as the hotel only has 6 lots in front and a public carpark next door with limited lots. One would also need to pay 1000 yen per day for usage of the carpark which is usually full. Furthermore, the water point is on level 1 and ice on level 4 which is not convenient for guests on other levels. Last but not least, the front desk receptionists can hardly speak English which is quite frustrating for communication especially when one wants to get out of the carpark next door. It seems, that we have to use the phone located at the gantry to inform the operator that we will pay at front desk then they will open the gantry. Very inconvenient for those who drive.

This is a budget-friendly business hotel, conveniently located near Otaru JR Station. It’s about a 15-20 minute walk from main attractions like Otaru Canal and Sakaimachi Street. We arrived during rainy weather, and with snow on the pavement, the walk from the station felt a bit tedious. Check-in and check-out were seamless thanks to the automated machine, with staff available at reception for assistance. We stayed in the newly built north wing, while the south wing is a historic building. The bathroom was spacious, featuring both an overhead and handheld shower that could run simultaneously, though it lacked hooks for hanging clothes. The sink’s hot water didn’t seem to work—or perhaps there was none to begin with. Amenities like facial skincare products and coffee drip bags were available in the lobby, but they came at an extra cost. The coffee was just a standard convenience store brand, and our room didn’t include tea bags, instant coffee, or complimentary water. The hotel’s lounge on the 3rd floor of the historic building was a highlight. With oil lamps casting a warm glow and antique disc music boxes playing, it had a nostalgic charm. Breakfast is served there too, offering some unique options like churros, squid shumai, and seafood donburi. However, the selection was limited, and dishes like deep-fried vegetables and squid weren’t kept warm. Overall, it’s a practical choice for budget travelers who value convenience and a touch of character, but don’t expect luxury or extensive amenities.

First, this is a great smaller hotel. Loved everything from the cleanliness, to the helpful staff (except one aggressive employee in the breakfast room), the washer/dryers, ski/snowboard storage room, the water pressure.|Second, the location is great. 2 minute cab ride from the JR Station, 10 minute walk. Tons of restaurants and shops nearby. also so quiet.|the only negative about this hotel is that there is only 1 elevator for 6 or 7 stories and when everyone is getting out the door to go ski or coming back, the waits can be long -- there are stairs on the outside of the building if you want a quick exit.|I'd definitely stay here again.

Basic but comfortable room. Very strange design that there are zero hooks to hang towels after a shower - front desk said that was the design. Only one elevator for all the floors. No power adaptors at reception. Staff, neither at reception nor restaurant, were so friendly. Breakfast was actually very good. Somewhat disappointing for a Hoshino property.

First of all the staff is very friendly and helpful. Most can speak some English so that helped us out a lot. The location is excellent with a lot of restaurants within walking distance. Close to Sakaimachi street for amazing shopping. The rooms are spacious and comfortable. You will need to reserve a parking spot if driving but there are lots of other lists close by if they are full. Staying at this hotel made our family visit to Otaru so fun, relaxing and memorable!