Conrad R.
Yelp
Sigh. I don't know if it's a local thing, cultural differences, or if customer satisfaction is just not a priority here, but I'll just file this one as an isolated wtf occurrence. It doesn't really matter since I'm never coming back here. Evarrr.
A lot of places don't stay open late around these neck of the woods and we're not interested in having hotel food again or convenience store snacks, so we ended up here. I blame our wheelman for steering us into this twilight zone.
Usually, when we visit dinerville in anytown usa, we at least get a few smiles from our server and someone gets served up some tasty fare that is so good that everyone should get just a bite. Unfortunately we received uninspired cafeteria food and subpar service punctuated by nonexistent management handling of our table's concerns. Allow me to elaborate on this night of increasing suckiness...
I'm gonna pull the "perception is reality" analogy because the waiter looked miserable from beginning to end, like the guy had few or no other career options. The menu is pretty pricey, lacks value items, and lacks worthy specials or particular standout dishes. Beware, soda pop drinkers, there are NO free drink refills. Is this typical for diners, or just this area? I dunno, but for any full service restaurant, this is an amateur nickel & dime policy for fleecing customers who already pay an exorbitant markup, no matter how one tries to rationalize it. Shame on those greedy mvtherfvckers.
So someone at our table notices a hair (the short and curly variety) in their food. /cue music stopping needle scrape across the record/. I'd rather keep focus on the customer service aspect because no one brought a CSI forensics kit to verify the donor. We ask for management to address the situation before we get the check, but does the manager show up? No. Just the same unhappy waiter with unsatisfactory responses and the check.
I think the wheels finally came off the wagon when my friend's dinner was discounted for a percentage of what the restaurant felt was already eaten before the suspect hair sample was discovered. No apology either. Instead, we got defensive responses from the manager as we paid on our way out. Only after several minutes of raised voices did the manager reluctantly comp the meal. I suppose unwanted attention from the rest of the dining room and folks walking though the door was persuasive enough.