Jolene D.
Google
Reply- I understand what you are saying. But still, a waitress could have said hello, I'll be right with you, etc. A large amount of people all at once is every server's anxiety trigger. But we trickled in over 45 minutes at least. When we walked in, 2 large tables that sat 8-10 each had already *finished* their food. When we sat down, we were a group of 4 and there was one group of 6-8 people that was already seated and waiting. That's not a crazy amount of people considering there weren't that many people there outside our group. But yes, with a lot of people coming in over a short amount of time, kitchen times will def slow. But honestly our group came in spaced apart and it was truly the lack of kindness that upset me, and also the fact that we were there for at least 10 minutes prior to the other tables that apparently ordered and got appetizers before we even were allowed to place our order (actually, we never WERE asked for our order). You mention the large group being an issue and I see your point to an extent. Just could have been handled better by the staff. I'm honestly not upset about wait time for food. You can't control the kitchen as a server. But you can show kindness. You can smile and say "I'm sorry for the wait". It's not that we had to wait for food. It's that we had to watch 2 tables around us (that came in several minutes AFTER us) get food delivered to their table when we hadn't even ordered yet. It's that we didn't get any hint of customer service or kindness when I had to find the server to ask for my drink bill because we had been sitting there for awhile. I feel like we were ignored BECAUSE we said we were with the group. It's fine. I deleted most of my original review. If I owned the restaurant I would want to know how to make it better for next time. I had a terrible experience but obviously others have had wonderful experiences. I just deserved to voice my experience because it sure seems like it could have been handled better, even if you weren't expecting a large amount of people to trickle in over about a short amount of time.
(Remainder of original post): I found the server and said "These two tables came in after us and they are getting food. We haven't even ordered yet. We'd like to pay our drink tab now so we can leave." She did not apologize, did not even bat an eye. I know it's uncomfortable, this stuff happens sometimes but you apologize. Nope. She took my card and when she brought the card and tab back to the table, she sat it down without a word and walked away. No apologies. The rest of the restaurant outside of our group was almost completely empty. And my husband just told me when he asked for keno slips from a different server when we got there, she said "I don't know." And walked away. ?? He walked up to the bar and the bartender gave him some keno slips.
We did not feel welcome at all. They had no desire to apologize or try to make us happy. We got a Shirley Temple, 2 pops, and a draft beer. No checking back for refills either. Sat with drinks for about a half hour before deciding to leave.We were there a total of 45 minutes and did not ever go get to order food.