Miriah S.
Google
We made a reservation for 7 people at a high-top and were told that was no problem, with a 2-hour time limit, which we fully understood.
When we arrived, we were shocked to be told they wanted seven people (six adults and one child) to sit in a booth. Absolutely not. We were told the high-tops weren’t available due to a party happening around us. A waitress went to speak with someone, then another employee came over confused about why we hadn’t sat yet. We had to explain, again, that seven people in a booth wasn’t acceptable.
Eventually, we were told we could sit at a high-top right there, as long as we were finished by 8:00 pm (it was 5:30, so no issue). Unfortunately, that information was completely wrong.
By 6:00 pm, the party had already started arriving, and it became clear we were seated in the middle of their event. The party was clearly told something different, as they were constantly pointing at us, giving dirty looks, and making comments we shouldn’t have had to hear.
At 6:47 pm, we were given our checks, and the waitress stood over us waiting for payment. Immediately after, the party began placing items on the tables next to us. Another employee came over and said, “Do you mind if we start clearing these tables? They actually belong to the party.” I explained that we were told we could sit there until 8:00 pm. The response was, “Yeah, there was some miscommunication, but these tables belong to the party.”
That “miscommunication” was not ours. We were moved there by staff after being told a booth was our only other option, and then rushed out because of an internal mistake - while being surrounded by a rude, uncomfortable situation.
The food was delicious, and the drinks were good, though it was odd that the drink menu had no prices and that drinks labeled as containing Tito’s were still up-charged for Tito’s without it being a special request.
Unfortunately, we won’t be back. We made a reservation, spent well over $150, and were treated like an inconvenience rather than paying customers. The entire experience felt rushed, disorganized, and poorly handled from the moment we walked in the door, which is really disappointing.
