Lissa H.
Yelp
I do not like to give bad reviews, but if people spend money at your establishment, they have a right to know. I finally was in a position where I could finally order from One Spunky Spud. I've been dying to try them ever since I watched a few videos of him making their colossal creations. I did my order on Doordash, so yes, I know it's not going to be the same as ordering there. But tonight, you did the worst thing you could do to a patron. You made a choice for me without my consent, and you made no attempt to contact me. I selected the chili spud, who could mess up chili. Well, it must have been a favorite today, and I'm happy for you if that's the case, but I didnt get what I ordered because you substituted it with the chicken, bacon, broccoli, squirt of ranch spud. You didn't call me to tell me you were unable to prepare my food or ask me what I'd like to get instead. You made that choice for me. FYI, that's bad business. I don't order chicken online because 90% of the time, it's dry and overcooked. Guess what? I did taste the spud you sent me. Your chicken was dry and nasty. Your potato was dry and nasty. Thank goodness Doordash saw that my original order was substituted, but they thought I approved it. Doordash did the right thing, and I was able to order food that I could actually eat. So here's a little advice, first off, take your videos down because this potato looked and tasted like it had never been introduced to butter; second, never ever presume to know what substitution a customer wants. You wouldn't do that if they were standing in front of you. Just because I ordered from Doordash doesn't mean you can do Willy nilly whatever you want to. So, do I recommend your establishment? No, I don't. Your business practice is messed up. Your quality has obviously gone down since you started. The man I saw in the videos loved making his colossal spuds. Whoever was in charge tonight doesn't give 1 aoda about the customers or the restaurant.