Adam P.
Yelp
My wife and I went to One Under on Friday, 2/15. Everything was fine that night. Food and drinks were ok. Riley, our server, was ok until the end. The issue was with my credit card the next day. I had taken a copy of my bill with the tip amount when we left. When I checked my credit card statement the next morning, there was more money added then what I authorized. Since I am a restaurant manager, I know that sometimes a tip gets entered in wrong and needs to be adjusted and will take a couple of days as a pending transaction before posting correctly. This was not one of those times.
So on Tuesday 2/19, I called and spoke with the banquet manager, Bree about my situation. She offered to either mail me the money that was added to my bill or have it ready for me to come and pick up. I asked if she could have it added back onto my credit card. She said that she had to check with the owner and let me know. She called me back 5-10 minutes later to say that the owner was gone for the day but she would see him first thing the next morning, tell him what happened and he would call me to get it all fixed.
Wednesday came and went and no call from anyone. Now today, 2/21, I called twice. The first time no one answered, and the second, a young lady answered and said that no managers or owners were in yet.
Bree called and left me a message saying "that they use a small system so they couldn't put the money back on my card." She continued to say that they could mail or I could pick it up. As I said, as a restaurant manager, I know that this isn't true. No one wanted to take the time to make the neccessary fix. The owner sure wasn't going to be bothered to call me. By the way this was the first time that she offered any type of apology.
So now after having to make a special trip to One Under to pick up what was taken from me, a host gave me an envelope with money inside. No manager bothered to even talk to me.
One would think that if a guest complained about money being taken from them by one of their employees that a greater level of concern would be shown. Nope, instead I have to be inconvenienced even more by had to go there to get was taken from me without so much as a manager/owner talking to me face to face to offer an apology.
That is the last time that I will step foot in One Under again.