Jennifer T.
Yelp
I'm not one to write reviews, actually this is like the first review I've written, but I felt compelled to write this one. The food here used to be good. I feel like the food quality has dropped a lot since it first opened, but that's not why I'm writing this review. Oni was formerly my sister and I's go to ramen joint, but we have agreed to not come back here because of the service we received and the events that happened our last visit.
My sister and I both ordered Texas Mazemen, and that comes in a standard spice level medium. My sister had initially thought that she ordered a spice level mild (mistake on her part) to which they informed us that mild was not available for Texas Mazemen. She said it was way too spicy for her to eat. I tried her bowl, and she was right. Her bowl was ridiculously spicy, even I was struggling to eat the noodles in her bowl because of how spicy it was (I enjoy indulging in the buldak spicy ramen 2x as a reference for my spice tolerance). Now keep in mind, this is my go to ramen order and spice level which is a medium... It was NOT a level medium. It was closer to their spice level fire (I have had this spice level once before).
This was clearly a screw up on their part. We told them twice that the bowl was way too spicy for my sister to eat.
Their response? You should have put the spice on the side instead of the bowl. If you want something less spicy, order a new bowl. We have an "eat spice responsibly warning".
I'm sorry what? Blaming the customers, for something that was a mess up from your kitchen is ridiculous. I understand you have a warning about the spice but when an order says medium spice, it SHOULD BE MEDIUM SPICE. Not hot, not fire level.
After going back and forth with the guy, we just gave up. I ended up switching my bowl with my sister's. We left pretty upset, but we knew it was pointless to continue talking to the guy who clearly did not care.
Also, if you order here and make modifications like switching vegetables, expect them to mess it up. The last few times we have been here, they ALWAYS messed something up in BOTH of our bowls. And don't expect the soft boiled eggs to be soft, they mess this up too.
My sister had one situation that I will also bring up. A recent past time she dined here, she added bean sprouts to her order. When she received her ramen, SURPRISE SURPRISE no bean sprouts. She went up to them and asked for the bean sprouts.
His response?
"Oh we don't have any bean sprouts."
Didn't even bother to tell her the item she paid extra for wasn't even available. She had to go up and ask them about it. Crappy service.
Anyways, if you read all of this, kudos! Come try this place if you want, BUT BE WARNED. Thanks!