Moonlight Fair
Google
I'm eating here inside the establishment right now and was told that they don't give out water to customers. They only sell bottle of water. The gal at the register said that's their rules, and she is not going to bend and give me water.
I am not sorry to say it. You sell food and allow your customers to sit down. You give out complementary glass of water to your paying customers. That's common sense.
The rice ball is loosely squeezed together with a little bit of toppings. They charge you $6.5 to $10 for a riceball with a teaspoon worth of ingredients. But I'm ok with the price since they indicated they use Japanese rice and seaweed.
One of my orders is a spicy salmon rice ball, but I got a regular salmon rice ball instead. The manager from the Ramen shop apologized and offered to give me some chili powder to sprinkle onto the rice ball or give me a new one. Yes, I want a new rice ball, please. :) he was nice about it, so the customer service was on point.
I tried their other food concepts before, and I like them. They are very well managed. They can do better on this new concept.