Kristin B.
Yelp
Ontario Ice Skating Rink - February 2025
Between January 28 and February 1, 2025, I attempted to coordinate a small Valentine's skating event for a group of high school students at Ontario Ice Skating Rink. Each time I called, I received an automated text response instructing me to text my inquiry instead. Over several days, I exchanged messages to confirm permission to bring students, Valentine's treats, and use a hockey room. I ultimately received approval for all requests.
Upon arriving at the rink with my students, I began unloading necessary items, including a water heating machine for hot cocoa, bottled water, treats, jackets, and gloves. As I did so, a white SUV pulled up, and a man--whom I later learned was Luis, the owner--stopped, rolled down his window, and questioned where I was taking the items. When I responded that they were for the ice rink, he immediately stated, "No, you aren't," without introducing himself or providing any explanation.
I politely inquired if he worked at the rink, and he confirmed that he was the owner. I explained that I had received permission via text, but he demanded to see the messages. Since he never identified himself in the texts, I initially had difficulty locating them in my phone. Instead of allowing me time to find them, he repeatedly insisted that I had no permission and accused me of being dishonest. Despite my calm demeanor, he accused me of being aggressive.
Throughout the exchange, he continuously dismissed my attempts to clarify the situation. He would shake his head, close his eyes, and respond in a condescending manner. When I finally located the text messages, he confirmed that it was, in fact, his number and that he had granted permission. At that moment, his demeanor shifted completely. He walked us to the rink, allowed us to use the room, and even apologized, stating that he is "not a very nice person" and does not work well with people, which is why he has staff at the front desk.
Despite this rocky start, the students were able to enjoy their time on the ice. We made sure to leave the room completely clean, with an empty trash can.
However, after reflecting on this experience, I feel compelled to address several concerns:
1. Unprofessional Conduct - The owner's hostility, lack of communication, and accusatory tone created an unnecessarily stressful situation. It was only after proving I had followed proper procedures that his attitude changed.
2. Customer Experience - Being treated with suspicion and hostility, despite having prior approval, is unacceptable. Guests should not be made to feel unwelcome or accused of dishonesty.
3. Cleanliness Issues - The facility itself was in extremely poor condition. The women's restroom, in particular, was unclean and unsanitary. Photos document the level of neglect.
For the safety and well-being of future patrons, I strongly advise against visiting this rink.
Given the lack of professionalism, the poor state of the facility, and the initial hostility I experienced, I will not be returning and cannot recommend this location to others.