D L
Google
I had a very uncomfortable experience at this restaurant today. I arrived 30 minutes before the kitchen closed, and despite many available tables, the waitress who served me, Amy, tried to seat me in the bar area. When I asked if I could sit at a table, she refused, stating that a group of eight had a reservation. However, the group did not show up before I left. I am not sure if they allow reservations to hold tables for that long, but it seemed unreasonable given the number of open seats.
After I sat down, no one served me water or even asked if I wanted a drink until after I placed my order. When I asked why, Amy said it was because I had ordered tea. However, I have been to this restaurant before and know that water is typically served regardless of what drink is ordered. Additionally, the guests next to me had both water glasses and a teapot, making the inconsistency even more apparent.
Throughout the experience, whenever I tried to order or request more tea, Amy was very slow to respond. Another waitress, who was much friendlier and more attentive, occasionally stepped in to assist, highlighting the contrast in service. The entire experience felt dismissive and frustrating. Compared to my visit a few months ago, when a different waitress forgot my order but sincerely apologized and even offered a free dessert, this time, the service was completely unapologetic despite multiple issues.
I definitely feel that the management of this Ootoya branch is getting worse, or I have to question whether they tend to ignore or micro-discriminate against solo Asian female guests.