Kathleen-Scott D.
Yelp
We arrived at the Opal Key Resort after having a bad experience and an early checkout at another high-end hotel on Key West. But this was a totally different experience, from the greeting we got from the valet and welcoming smiles at the front desk these guys were Great. We had never been to Key West or visited an Opal property. We told them of our difficulties that day with one of their competitors and they immediately offered us complimentary water , coffee and other treats. When they saw we had relaxed they then told us of their property and all the benefits of a stay with them. Then when booking the room cold at the desk we were expecting the basic undiscounted high rate, We had our guard up , BUT NO!! , they went through all of their discount packages and found the perfect one for us, the Florida resident package. Free parking, $25 per Day resort credit, a Discounted Room Charge and a room upgrade , all at almost 1/2 the price of the place we just left. The rooms were clean , pool was welcoming, cocktails from the bars were cold and tasty, the food we ate was good, we booked several touristy things from the concierge, the location is super close to all of what Key West has to offer, AND the staff was AWESOME ! We were happy, the other guests were happy, the staff was happy, WE WERE HAPPY! and it showed everyone was having a GREAT TIME. It was so good we stayed an extra night. Thank You OPAL KEY ! We will be back !