Opal Key Resort & Marina

This is the BEST place to stay in Key West, Highly recommend! We had an amazing stay! Booked a Oceanfront room and it did not disappoint. The staff were incredibly friendly, welcoming, and always ready to help with anything. They truly made us feel at home. The location is perfect, close to everything yet peaceful enough for a relaxing stay. The hotel itself is beautiful, clean, and well-maintained with great attention to detail. We recommend Lolita's and Elevate, also a perfect location for sunsets. We couldn’t have asked for a better experience . This was our second visit and will return!— highly recommend the Opal Key Marina to anyone visiting Key West.

From the moment we arrived at Opal Key Resort, we knew we were in for a special experience. This resort truly exceeded all of our expectations. The location alone is unbeatable, right on the water with stunning views of the harbor, making for an unforgettable sunrise or sunset every day.||The check-in process was seamless, and the front desk staff were warm and welcoming, offering helpful tips about local attractions and dining options. We stayed in one of the water-view rooms, and it was absolutely gorgeous. The room was spacious, beautifully decorated with a modern yet cozy vibe, and equipped with all the amenities we needed to feel right at home. The bed was incredibly comfortable, and the bathroom had a luxurious feel to it with high-quality fixtures and plenty of space.||Dining at the resort was another major highlight. The onsite restaurant served some of the freshest seafood we've ever had. Breakfast by the water is something we’ll never forget – it’s the perfect way to start the day. The resort also has a bar with an amazing cocktail selection, making it a great spot to unwind after a day of sightseeing.||Speaking of sightseeing, the resort is conveniently located just a short walk from all the Key West attractions – Duval Street, Mallory Square, and the Southernmost Point buoy are all just around the corner. It was so nice to be close to the action but also have the option of returning to the peaceful, serene atmosphere of Opal Key when we wanted to relax.||Overall, we couldn’t have asked for a better experience at Opal Key Resort. The service, accommodations, and location are all top-notch, and we will absolutely be returning. If you’re looking for a luxurious yet laid-back escape in Key West, this is the place to be!

I reserved a mobility accessible room for 3 days the week of October 13th. I was expecting a mobility accessible room……. What I got was a bar next to the toilet. Nothing else!! No shower seat. No wheelchair accessible sink and a spring door that wouldn’t stay open for easy access in and out of the room. Speaking to the front desk didn’t help. The 2 men there at check in on Tuesday the 14th sounded like a broken record. Nothing they could do but please let us know if you need anything! Yes I needed a mobility accessible room. We arrived early and were advised to park in the garage until our room was ready but guess what …….. the garage had no elevator or accessible walkway. I paid $7 to be in the garage for 10 minutes. Location is great for this place and the onsite restaurant is amazing but if you’re handicapped stay somewhere else. Definitely not ADA approved

Best location for Duval and any other spot in Key West. We were able to walk everywhere we needed to go. We went to the southernmost point for the buoy picture and the marina for a Dolphin/snorkeling Sunset cruise. Located directly beside the cruise port so you got to see those arrive and depart. Pool area was nice as well as the onsite restaurant. The street tacos and elites were great! Would definitely return and we are honestly considering bringing our 2 kids next time!

We had an amazing time celebrating our friend’s birthday!! Staff were so super helpful and nice! But Lenka, was absolutely the best! She is an amazing bartender, best espresso martinis and she for sure made our time there sooo much more fun!!! This resort is one of the best ones we have had stayed.

The location was superb - right on the marina where everyone gathers to watch the sunset and a stone's throw from Duval Street. The room's were comfortable and clean and the service was excellent. We also had a wonderful breakfast at Lolita's which overlooked the bay. Highly recommended if you are visiting the Keys.

This was our first stay at the Opal Key Resort & Marina, and it was absolutely wonderful!|The arrival process is very easy. They have a great lobby staff, and you can choose to self-park in the adjacent garage, or to use their valet service.|The location couldn't be better, especially if you intend to have a meal at The Latitudes (which we did).|Lolita's Coastal Cocina is right off the back of the Opal and is really one of the very best for both quality of the food, the service, and the amazing ambiance.|Our room was clean, quiet and had all the amenities that one could want. ||We'll definitely stay here again on our next visit to Key West.

We are decade plus visitors of this property back when it was the Westin, Margaritaville and now the Opal. Since the Opal management team is now onboard there is an unethical bait and switch with guests regarding rooms, booking and reserve. Case in point. I called the Opal reservation line and booked room 301 a suite / oceanfront. The agent said that the room showed available we booked it. This was over two months ago. Two weeks before arrival I called the Opal KW direct. I wanted to confirm our reservations and also wanted to add on that it was our anniversary trip. I was told that room 301 was not available it was reserved (remember this point) I was very upset and was going to cancel our reservation. We have another hotel in KW Pierhouse that we enjoy, their lovely Dockside Suites are outstanding. Given the fact that the Opal (Westin at the time) was the first hotel in KW that my husband brought me too while dating, I wanted to return for sentimental reasons. I was told suite 362 which is oceanfront and bookends 301 was available, I said okay and she said that everything was taken care of and noted the room in our info. Step forward to check in this past Sunday. Arrive and told that neither 301 nor 362 were available. That they cannot guarantee rooms. Hence the gaslighting. Remember two weeks back when I called directly to the hotel, I was told 301 had been reserved? Hmm can't have it both ways? Didn't they just say you can't reserve a room? The Stepford sweet staff will try and accommodate you after they have repeatedly said that reserving a room is not their policy and how dare I think differently. They will have a room, suites for that matter but there's quite a few that are not up to par not oceanfront but Marina front we know we have seen the inside of quite a few of these suites. We ended up staying in our number 3 choice 380 a lovely suite quite large not oceanfront but Marina Ocean beyond. Enclosing just know that it is a crap shoot what room you will end up with do not believe what reservations tells you or the resort for that matter. Their goal is to get you booked whatever it takes to close that deal. They will lie about rooms. It appears by dialog two sets of guests were able to reserve rooms, yet their "policy" is you cannot reserve rooms? I am confused. Travel at your own risk and be prepared to battle. Checkout Pierhouse, along with quiet oceanfront rooms, great beach bar they have a beach too.

09/19/-9/22/24 We stayed at the beautiful and fantastic waterfront Opal Key Resort for 4 days. It is located in the heart of Key West close to shopping, restaurants & bars and Duval Street. It is within walking distance to all the fun stuff in Key West. We have been going on day trips to Key West for a few years but this is my first vacation stay there. I loved it in great part because of Opal Key and their fabulous staff members! We were treated like VIPs. We received texts from them asking what they could do to make this an unforgettable stay before we even left Miami! When we arrived, the Manager checked us in and gave us a great room with a view of the pool and the Atlantic Ocean and sunsets. We were thrilled! A great experience thruout the 4 days. Our room was very nice with 2 very comfortable Queen beds, a tiled and beautiful bathroom, privacy, and plenty of room to move around in. Everything was clean and perfect. Our balcony view of the pool, palm trees and golden sunsets was unforgettable. The pool was temperature perfect with friendly guests to chat with. At night it was lit up and you could have the pool pretty much to yourself. The grounds were immaculate. Self parking was $30 per day and valet parking was $45. Their restaurant was being remodeled. They had a large tent up with lots of food available. We had breakfast there. There was no room service. Down at their marina, you can board the boat that takes you to the very popluar Latitudes restaurant. We would definitely return when we visit Key West again! Highly recommend this beautiful place.

We only had drinks at the bar... this resort has a nice restaurant area on the dock where you can enjoy the sunset, and their prices seemed normal. We ordered a drink to take a break from the noise and crowds on the other docks, this is a much more relaxed area of the marina, and so we sat at the bar. The Sri la were generously served and the bartender was quick and busy. We chit chatted amongst ourselves and left when our drinks were done because unfortunately the bar does not face the ocean- so we left to continue our meanderings about downtown. If you are looking for a stopover a bit removed from the maddening crowd: this is the place! Enjoy.

Absolutely beautiful hotel close to Mallory Square. You get the best sunsets right from your room. 2 blocks away from Duval Street. Very centrically located.

Top notch resort in a beautiful city. Management and Team members attentiveness and customer service blew us away! The resort grounds and amenities are spectacular, rooms are comfortable and nice, and the location is superb.

Mildew Madness and Construction Chaos My stay at Opal Key Resort & Marina was an absolute nightmare. The hallways and rooms reeked of mildew, making it difficult to breathe. The smell was so overpowering that it ruined the entire experience. To add insult to injury, the hotel was undergoing renovations, which resulted in the water view being partially blocked and noise from construction. The onsite restaurant was closed making dining inconvenient. The rooms themselves were in dire need of an update. The decor was outdated, the furniture was worn, although the overall cleanliness was good. The only redeeming experience was the staff. They were friendly, helpful, and hospitable. I would strongly advise anyone considering this hotel to reconsider. The combination of the mildew smell, construction noise, and outdated rooms made for a truly unpleasant stay.

Great place to have a couple drinks and watch the sunset. The place starts to fill up about an hour before sunset. So get here earlier if you want a good seat. The sunsets in KW are second to none. The bar staff is always friendly and attentive. Expect to pay the typical Kw prices for drinks. It's a great place and every time I am here, I make sure to stop by and have a drink.

Awesome spot for a drink and appetizer during the sunset at Mallory square! Not really overpriced versus the rest of the island, and you get a really great view without feeling crowded. They were even able to accommodate a seafood allergy in the group by making a chicken quesadilla (not on the menu).

Need an ATM, if the rental office is open you can use their ATM, don't expect anyone to even say hello to you. The gift shops of the Opal Key are also equally as friendly. There are so many lovely resorts in Key West not sure I would stay here.

This would have been the perfect hotel in Key West, if it weren't for the bugs in the room. There is definitely a bug problem here. Before we unpacked in room 356, I removed the sheets and mattress covers and checked the mattresses. I found some black "things" as well as some light yellow kernel-like exoskeletal and light yellow crumb-like things. I showed the front desk the black "things" and they said there was only 1 other room available and offered to move us. (My husband threw out the light yellow things.) I later researched and found that the light yellow kernel-like exoskeletal are most likely bedbug exoskeletal when they molt and the crumbs could be eggs or larvae but we didn't know this when we saw it or when we spoke to the front desk. We moved to the new room and again i checked the mattresses. Again, there are black "things" on the mattresses (mostly likely dead beetles) but at least there weren't any signs of bedbugs (no light yellow exoskeletal or crumbs). We saw several live tiny sugar ants on the bench in the room and a couple of them crawling on the night table. We decided to tolerate these since there were no other rooms available and there weren't any signs of bedbugs. We could tolerate ants and beetles but not bedbugs! It was 11PM and no other rooms available in the hotel (per front desk). Other than the bugs, the hotel is great in every other way. The location is perfect- right next to Mallory square and close enough to walk to Duval St yet far away enough from the loudness there. There is complimentary fresh squeezed orange juice and starbucks coffee daily in the lobby. There is also a small fridge stocked with bottled water and orange/lemon flavored pellegrino drinks. There is complimentary sunscreen in the pool area. The staff is friendly and approachable. Just be sure to check the mattresses and keep your food sealed up.

The local was great as far as walking distance to Duval and Mallory square. We paid $600 a night for the ocean view. However, it was blocked on both days by huge cruise ships. The hotel itself was dated and musty smelling, but the bottled water daily was nice. The pool was comfortable, but the loungers were at the end of their life - if you could find one. I wouldn't stay here again unless the rooms were less, or would definitely not pay extra for a ocean view aka vomit stains down the side of a cruise ship.

I am shocked to see such low stars on this place. The location alone makes it 5 stars! The rooms were nice and spacious and we had a little patio that overlooked the pool and you could see the ocean (except when a cruise ship is in port). The hotel is well kept and staff were friendly. Overnight parking in the attached parking garage was $30 and allowed in/out.

I'm here with a Family of 8 & I must say Angelika Wiburn has been phenomenal for the past few days!!! She's very fun to speak with & also accommodating. Go see her when you get here, she's by the elevators. She'll help you have a great time scheduling for things to do

When you book a room showing a photo of a kitchenette and there's none in sight. Super pricey for what we are getting, customer service non existent didn't offer to help my situation. I just don't know why you would advertise with a photo of a kitchen and I get none in the room, just don't show that photo or get me a room that has one.

Unlike their place in Key largo this place was super nice. Great customer service and super clean. Walking distance to anything worth seeing and then good restaurant on site. I will say and should have taken a photos of the toilet door was rigged so it left a 5" gap. So nothing could kill a mood more than washing your face and catching a glimpse of your wife on the toilet. Cruise ship pulls in every morning and can be a bit loud if their chains are clanking around but we didn't really hear it. The 30$ parking each days was a but of a rip off and parking is a decent walk from your room. They let the public park in there as well as employees so next thing you know you are carting all of your stuff down 4 flights of stairs(didn't see an elevator). So leave your luggage at the front, park and come back.

Perfect location!!! Pet friendly!! I loved the fact that the rooms had vinyl flooring. I'm someone that hates hotels with carpet. The only downside was the pool size. Pretty small for a big resort.

Had an amazing time in Key West, including a magnificent view from our room at Opal Key. Staff went above and beyond. Can't wait to come back, and will definitely choose Opal Key again. Thanks for the memories.

We are staying here now. The location is great. The rooms are ok. To my knowledge there's only one pool and while I do not mind kids (I have a young daughter) the pool can get packed with kids splashing nonstop and throwing balls and rafts. It's a small pool considering it's the only one. I got hit several times with something (by accident of course). It just would be nice to have a guarded pool where things could be nice for everyone. They certainly deserve to have fun in the pool, but so do I. It's a great spot for shopping and watching the sunset. Cruise ships have been docked each morning which is cool to see. It's my friend's birthday. You evidently get a free tour on your birthday. The concierge had a booking company on speaker phone and a not so kind comment was made about not making a reservation happen for a "free birthday tour". Which was nasty and unnecessary. So I won't pay them for any tours. Don't offer something you don't want to see through. The room is okay. Clean. The shower doesn't have much pressure. But the tv channels are good and again, it's clean so that matters most. Beds are firm and comfortable to me.

We were staying at Key West and wanted to stay at the Westin. When I googled, this hotel came up so I thought they were affiliated. The Manager said they haven't been under Westin since the 70's. I immediately book with the rate of over $500 and didn't realize there were so many bad reviews. It was too late to cancel so I was not expecting much with this stay. They have an AI concierge of some sort texting you days before you stay, so that was a nice touch. I asked for the cleanest room possible (again, based off reviews). When we arrived, the hotel Staff were friendly but not spectacular. They were okay. The room was very nice, very clean, and definitely met my standards. The towels, linens and pillows were very luxurious and comfortable. Probably one of the most comfortable stay I've had in a while. The shower head was great and loved the water pressure. The room looked and felt very clean. Definitely worth the $500 a night we got it for. You can't beat the location. It's in the middle of the busy spots in Key West. Loved watching the massive cruise ships that would dock by the pier- these cruise ships were larger than the hotel itself. It rained the night we stayed, but the Hotel staff was gracious enough to lend us an umbrella so we can stay dry on our stroll. Truly amazing place to stay.

The check in was great, a gentleman hooked us us with an upgrade because it is my birthday celebration trip. Then not much great happened after that! There's a ton of ants in our kitchen, so nothing is safe. Not like we're even on level 1 Then this morning for instance, I came for breakfast, solo and it took 45 minutes to get my order drink, after waiting 23 to get something ordered Over priced for the feast and not thrilled with money spent

All aspects of our stay were fantastic beginning with a very friendly, quick and efficient check-in and then an exceptionally spacious room with many unanticipated luxury amenities. The staff, without exception, were helpful and a special shout-out to the housekeepers who did a great job. The location is perfect to be in the midst of Malloy Square, the entertainment along Duval Street and the various sightseeing venues and watering holes. Everything was an easy walk.

We very much enjoyed our stay. Our room was very clean with an excellent view of the gulf and the Marina. Room service, pool side service and the on-site restaurant offered excellent service and yummy food. The pool courtyard is adorable. All of the staff we encountered were friendly and helpful.

So far, not impressed with their service, Maria, the concierge it's not helpful at all and sent me to the gift shop to figure out what I needed. Not what I would expect from a resort that is affiliated with the Edgewater Beach hotel in Naples.

On the positive side this resort is conveniently located to see the sunset every evening and a short walk away from the night life in Key West. Our experience with the front desk staff when initially checking in was also a good experience. The resort pool and hot tub were nice and relaxing, and delivered a great experience for my family the days we visited it. On the more critical side we felt this resort was overpriced because we had several below-par service experiences when considering how much we were spending for a big ticket and exotic vacation. The only bad meal we had during our week in Key West was the restaurant in this resort. We ate at local restaurants outside of this resort every other meal and always had great meals. Our room also had tiny little bugs crawling around the kitchen counter and kitchen sink area, so we had to be diligent about where we kept food and this was a little gross. A cruise ship often ported right next to this resort, which blocked the view of the ocean most every evening. We absolutely loved the vibe in Key West though and plan to return, but we will probably shop around for a different place to stay next time.

This place looks good on the outside, but it needs to be completely refurbished. Not to mention that they have cockroaches. We had two in our room. The place needs to be repainted, carpets were stained and dirty. Bathrooms need to be painted and upgraded. I do not recommend this place.....other than the view is was terrible. And that's if you pay extra for the water front view.

I had my wedding here this past weekend and there were good things and there were some bad things. The location is amazing and all the rooms our party had were also amazing. This is the best location to get both the views of the sunset/ ocean as well as have all the fun of duval walking distance. The cleaning staff was amazing. The front office staff was infact not so amazing, it seemed they could careless about the fact it was my wife and I's wedding weekend and we decided to bring over 50 people to stay with us at their hotel to spend money at on top of the 35k we spent on their venue!! The only staff member who really understands how hospitality works and how to treat someone on their wedding weekend was KENNETH MILLER, this guys was the absolute best the opal had! From check in to check out to helping me order my wife flowers before the wedding he was willing to help! I again want to emphasize that Kenneth Miller deserves what ever promotion he seeks and the opal should have him train other managers on how to treat high value guest (every guest should be high value)!!!!! Kenneth thank you from my whole family!

We arrived at the Opal Key Resort after having a bad experience and an early checkout at another high-end hotel on Key West. But this was a totally different experience, from the greeting we got from the valet and welcoming smiles at the front desk these guys were Great. We had never been to Key West or visited an Opal property. We told them of our difficulties that day with one of their competitors and they immediately offered us complimentary water , coffee and other treats. When they saw we had relaxed they then told us of their property and all the benefits of a stay with them. Then when booking the room cold at the desk we were expecting the basic undiscounted high rate, We had our guard up , BUT NO!! , they went through all of their discount packages and found the perfect one for us, the Florida resident package. Free parking, $25 per Day resort credit, a Discounted Room Charge and a room upgrade , all at almost 1/2 the price of the place we just left. The rooms were clean , pool was welcoming, cocktails from the bars were cold and tasty, the food we ate was good, we booked several touristy things from the concierge, the location is super close to all of what Key West has to offer, AND the staff was AWESOME ! We were happy, the other guests were happy, the staff was happy, WE WERE HAPPY! and it showed everyone was having a GREAT TIME. It was so good we stayed an extra night. Thank You OPAL KEY ! We will be back !

This hotel was absolutely amazing from the time we checked in front desk Andre was so accommodating helpful and friendly he made our stay so special all of the staff was extremely helpful and knowledgable Rooms are very clean and nice a beautiful room comfortable beds nice showers Outside restaurant had beautiful sunset views excellent food !! Good little shops with fair price found some cute things Great location !!! we will return to this hotel when we go back

**THIS IS FOR THE RESTAURANT** I could start my review with food, but let's be real - you don't choose a restaurant like this for the food but for the viewssss. This is a FANTASTIC place to get a view of the sunset in a private-ish area separate from the crowds. The prices are hiked up a bit, but it's understandable given the ocean-side location and the fresh ingredients they use to prepare their meals. I shared a lobster/shrimp pasta and thought it was good. The chunks of lobster and shrimp were decently large and fresh. Also thankful for the waiters that accommodated our large party!

Highly recommend the sunset celebration dinner! Perfect location by the water with live music and delicious food

Hotel Hell! My husband booked this place based on Google reviews. They must have paid for those reviews or they merged them feom other chains. Thos place is filthy, nasty and just plain gross. They don't clean anything. This is just a few pics just walking to our room. I am out of here in the morning! Stay away!!!

The food was good. The service was not. The waitress Shamara was not friendly at all. We weren't asked how our appetizer was. Didn't ask hoe our meal was. Didn't refill our drinks. We had to ask the busser to refill our water. I wouldn't recommend this place at all. We will not be back.

Awesome place! Fantastic pasta, great service! Right in front of the ocean, phenomenal view. Prices are worth it. The pasta is exquisite, a must try. Totally recommend this place. We Hungry Approved!

The staff was friendly and informative. Great spot to watch the sunset. Pina colada was delish!! We didn't have food but plates around us looked great.

Fantastic sunset view. Great NY Strip, garlic mashed potatoes, & asparagus. Do not recommend the crab cake though. I have had 2 others at the Front Porch & Bagatelle, and both were much better. Both were pan fried with a crust. This one appeared to be frozen & deep fried.

We enjoyed our stay at Opal Key. It's in a great location for walking around and seeing a sunset every night. The room was very clean (although could use a little updating such as the bathtub looking quite worn) and the bed was comfortable. Every room has a small balcony and sliding door, mini fridge, and Nespresso machine. Front desk check in was seamless and our room was ready hours early which was great because we arrived around noon. I attended a work conference here during my stay and they did a wonderful job with food and drinks for that. We ate lunch at bistro 245 and out by the pool and were always happy with the food and service. We spent a lot of time at the pool and the pool bar. The service was excellent! Drinks are a bit pricey for sure and my only suggestion would be to have a a short happy hour with drink deals.

We decided to eat outside to watch the sunset. It was beautiful only thing it got cold and very windy. You have to watch out for the birds. Now I will say &21.00 for the flatbread was a little much considering it was like a small pizza and only 4 slices. My husband and I thought we could share it but we did not realize it was so small. The staff was very friendly and answered any questions we had when we first ordered. I would definitely come back here again but make sure I have more money to spend.

Definitely not a 5-star resort, but not bad. Let me be clear that the staff was very friendly. However, there was no security was on site what so ever when I really needed it; and they could have done a better job with valet parking.

This review is strictly for the sunset key part of this place. Outstanding, immaculate grounds, friendly attentive staff and can't beat the location on an island across from key west. Will be back specifically for the sunset key cottages.

Great location. Used to be perfect when it was margaritaville. Staff needs trained. Managers have bad attitudes. Rooms need updated. You pay for "oceanfront" and then get "Marina" view and the manager argues with you about it. It's literally the same 100 yards of water. Just don't charge for it.

Musty issue got sick from staying there had air purifiers in hallway. I guess where the rooms were shut up . Sleep 2 nights on balcony management not willing to do much. Would not recommend it There must have been mold in room it was so strong and that the second room they took us to. Both rooms were extremely musty and we left balcony door opened all the time.

Beautiful resort. Have stayed here twice and will definitely return. Within walking distance of almost everything.

Absolutely loved this location! While there are no cruise ships thhe views of the ocean are excellent a d there aren't as many tourists wandering around in this hotels area. The Opal sits on the end of the island next to Mallory Square. It's close enough to Duval Street yet in a little nicer area of shops. We found the employees to be super helpful and friendly! We even met the manager, Lauren who was fabulous. Our server Mike at Bistro 245 was super funny. We loved the pool bartender, Yara. He makes great drinks. Keith is housekeeping is super friendly and professional. The is such a great location. We've been to KW before but will now only stay at the Opal. Worth the price. Thank you Opal staff!

Service was top notch from the outset. Helena and Alberto were super helpful. Dinner was great. The location and the view was spectacular. Right in the heart of the fun in Key West

Great hotel! In the middle of everything. We watched the sunset from our balcony. It was lovely. Nat Geo won't be paying for my photos but I can say I have seen the sunset in the Keys. Too many people down at the harbor during COVID. The room was within walking distance of everything. The staff was so nice and every staff we walked past made friendly statements (GM, hope you had a good stay, etc). Everything was clean. Kind of pricey but you pay for what you get, to be in the hub of the Keys.

So far we checked into this hotel and we have driven 220 miles. We are still waiting for our suite. It is now 4:20. The hotel lobby is shabby with filthy carpets. We would leave and get another hotel but it is way to late! Very unhappy!

Very clean , great rooms, views of ocean, amazing dining experiences at bistro 245, walkable to duval st, sunsets,

Beware of unethical cancellation policies. We travel frequently, and certainly understand and expect reasonable cancellation and change policies for hotels. The policies for Opal Key Resort are not only unreasonable, but unethical and an affront to industry standards. I would not recommend making any advance bookings with this property. Opal Key Resort charges the full amount of your stay as a 'deposit' 7 days before arrival, and no cancellations or modifications to number of days are permitted for any reason after that time. If you must cancel, you do not lose just the first night as is industry standard, but rather the entire amount of the stay. For a property that is routinely fully booked during peak season, this is a very profitable policy allowing them to re-book a room and still get paid in full for the cancellation. We had booked a weekend stay 8 days out, so the entire amount was charged the following day. Unfortunately, just after the charge was taken I tested positive for Covid-19. I contacted the hotel immediately and was told a cancellation would not be permitted regardless of the reason, but they would allow a one-time change of dates because it was Covid-19 related. However, the new dates had to be selected immediately. There were no dates offered that were comparable to the price I had originally booked the room at, so my only option would be to change to a significantly more expensive date. Instead I opted to cancel and incur the loss.

Second time being down in Key West and stayed here and was delighted. This place is in the perfect proximity to all the sights and the action, steps away from the pier/water and Duval street, this resort is gigantic and covers about 3 square blocks of waterfront. The rooms here are very large and spacious, nice bathrooms and a nice pool area and restaurant. I was a little surprised at how dated and sort of run down parts of this resort were though. Outside looks ok, but when you get up close, it looks a battered and in need of a make over. Same with hallways and the very small lobby in the front. The pool are is okay but mostly in the shade and the bar is in the back, not feasible for easy access. There are wait staff here which is nice by the pool. The best part about this place, is the view of the waterfront and the block away from the bars and restaurants which is always nice and being walking distance is great. Bring your wallet however, this place nightly is one of the most expensive in Key West.

The Opal in Key West is the place to be! If you haven't stayed in Key West or you are a regular, you have to stay here at the Opal!!! We are beyond happy with our stay!! We definitely will be back! The location is prime for sure! The room service staff was so nice and great with cleaning they went above and beyond! Dwight at the front desk is amazing! I can't say that enough because it's so true. If you need anything day or night he always goes above and beyond for you! I constantly pestered him morning, noon, or night and he was always so nice to us! Dwight is an asset to your company. Eric at the pool was so helpful and kind, he couldn't do enough for you!!! He is a great person! Carlos and Michaela at the pool bar were absolutely great! They couldn't do more for you!! I saved the best for last.... YARA aka Bob ( LOL) is the best bartender in Key West and Tom Pain the food and Beverage Manager should seriously be promoted effective immediately with Dwight!!! They were the coolest and nicest people I've ever met! I would say because of them we will 100% be back and look forward to seeing them! They seriously deserve a raise.... I know good employees when I see it and these guys are the Rockstars of Key West!!!!!! Yara aka Bob was the coolest! If you are looking for the best bartender go and see Yara, you will not be disappointed! He made you feel at home and couldn't do enough for you! He was always helpful with things to do and where to go. You will not be disappointed! Tom Pain the best food and Beverage Manager in Key West was absolutely great! He was on top of everything and he runs a great restaurant. I call him my elevator buddy! I will miss these guys but because of the atmosphere and great energy Opal has with these key people I will 100% tell everyone I know to come here!!!!!!! If I could get you 10 stars I would!!!!!!!!! Thank you Tom, Yara and Dwight plus everyone else for making our stay amazing!!!! - AKA Rockstars of NJ!