Flory W.
Yelp
I'm reviewing the Holiday Express Rail, the vintage steam locomotive, not the museum.
When I found out, my son is taking his son's 2 years birthday party on a train, at first I said: No, I'm doing an event. I saved my events on his day, the 17th, so I can be available to join them. Hours later, the mature in me thought about it a little longer, 'his birthday is worth more than another day 45 mins. away, than selling flowers, I messaged my son again and said: 'we can go!' but he gave our tickets (my husband's & mine) to someone else! Then, he text me back: 'we can just buy 1 more, the other person can't make it after all!'. Gave me the link to the train.
The next day, as soon as they opened, I made a call to the Holiday Express, it turned out that Sunday was the last day to ride for 2019. Then, I mentioned to CS, that I'm part of a group of 20, will I be able to get the same discount? 'Yes, I'll just let Ticketmaster know.' When CS found out, it's my grandson's obsession with trains that we're doing this and he'll be turning 2 years old, 'I'll get you the tables! You can bring snacks & drinks.' It's getting better & better. 'Just make sure you get there early, before 3pm, so your group will be all together', she continued. I had 2 more questions, to confirmed everything . . . and she answered them for me. So far so good!
When I mentioned the above to my son, the day was getting closer to board, he started to get insecure, that we're NOT on the same page. Auto-correct on messages, (website means Wendy), he got on the phone: 'There's no Wendy working here.' 'We don't take reservations.' and on and on, and he wasn't sure he'll be able to get tables, how does he know we'll even be able to bring snacks and find out we don't have the tables . . . . . blah blah.
The day we boarded, hubby and I got inside the big tent, where by now everyone had grouped (not our group), to board the train, Ticketmaster ready to take our cash, or that Will Call is ready to hand us the ticket I was buying: "We can't find your name, his name or hubby's name," Finally, someone came to help us. Not only we were directed where to get in line, we got moved again, no get inline outside here, while hubby still trying to find out ticket and waiting on our group to gather around. The CS, that I talked on the phone (sorry, I still don't remember her name), showed up, and not only she gave us the FREE ticket, she made sure we are behind the Seniors Group to board the train.
It was VERY ORGANIZED, volunteers everywhere helping us, it was crowded, but they gave us what they told me, and my grandson had a ball! Another volunteer was helpful enough, to tell us other trains to ride, when and where. Was it clean? The volunteers were still cleaning after the last ride, dressed in Holiday and bringing in some cheers! Bless their hearts, for volunteering. That is something I can relate, a volunteer for 53 years myself - to other charity organizations.
The locomotive is vintage, so everything there is old, but it's still comfortable enough, warm enough for the winter rides, the kids have fun, and it got lots of steam and toot-toots left.
Next year, we know better what to do, and how to do it. Thank you and Merry Christmas!
Negative: The Santa, I know was probably a volunteer, I had a photo taken with him and my grandson, someone on my friend's list, said, he didn't look very cheery.