Christopher M.
Google
*** RECEIVED A GENERIC RESPONSE, NO REFUND, AND NO ATTEMPT TO RECTIFY THE SITUATION ***
Sad I had to delete my original 5-star review of this restaurant and start over again, but I called and tried to resolve this with them and they blew me off.
I've been ordering consistently from this place since I moved back into the neighborhood. When I got my pizza yesterday, I noticed the box was lighter than it usually is, but it was taped shut. When I got home, I was appalled to see that the usual 12 cut pizza I pay for was reduced to 8 tiny slices.
My instinct was "well, let's never order from this place again," but I really try to support the small businesses around me. I called and expressed disappointment that the size went down to eight slices. The guy who answered the phone said, "well, we have a small and a large and we might have given you a small by accident."
I replied, "well, I've paid the same price consistently, so if the error was on your part, how can we go about fixing this?"
His response was, "you want to order or not?"
After some time of trying to get through to him that I'd really love to reach a resolution here, I just thanked him for his time and hung up. It's sad we couldn't get to the bottom of what happened here, and why I received two different sizes on the same duplicate order.
I've simply made the decision not to go back. The pizza is good, but it's not worth the confusion.