Orlando's Restaurant & Grill

Orlando’ restaurant is a great place if you are looking for authentic, top quality Jamaican cuisine. So far i have been there twice, first time had the oxtail and this time the curry goat. Both times were excellent!!! Today had the added bonus of meeting both Mr. and Mrs Orlando and let me say they are a delight, not only because the make great food but we had a very enjoyable conversation. This is a definite must try!!! You wont be disappointed !!!

This place is hard to find but when you do it is amazing. Park underground follow the signs to the shops. Take the elevator to the 2nd floor and walk all the way to the end there’s a food court. 100% must try! We ordered the ackee and saltish, it was made fresh and was very delicious. The festivals were nice and soft. The customer service was great and the wait wasn’t long at all.

I found this place on google because I was in the mood for some Jamaican food. There located in a business centre at Weston & 7 so I called ahead to get proper directions to find the restaurant. I was able to find it and order what I wanted the way I preferred to have a balanced meal with protein, carbs and veggies. I enjoyed my meal and decided to return and invite a co-worker with me. On my second visit I decided to see if this was fluke experience and sadly it was. I had gone to order stew chicken with rice and steamed veggies. When I asked for this as a paying customer, I was told by the owner that “I don’t prepare stew chicken that way nor does steamed veggies go with stew chicken”. I was then told that the stew chicken already had veggies that are made with the chicken. He offered me a salad instead which is not what I wanted. The owner continued to explain that he would have to prepare the steam veggies on the spot for me. Not once did he offer to make it fresh or not once did I say I was in a hurry to order and leave. This type of lack of awareness and laziness is why most Caribbean restaurants fail; especially when serving their own community. Unfortunately I wasn’t surprised by this mentality from the customer service at a Jamaican restaurant. Knowing what I ordered prior; which was prepared how I wanted it. I decided not to try something new and get the same thing as last time since the owners opinion on how meals should be prepared trumps my request as a paying customer. When I asked for the fried chicken after figuring out how he wants to prepare meals; he told me that at 3:15pm on a Tuesday afternoon that he had no more fried chicken…. I had already parked, walked and committed to eating here and unfortunately the pizza spot next to them wasn’t open. I ordered the stew chicken which was good but that would be my last time ordering food at Orlando’s. Thankfully my co-worker never came because this would’ve been an embarrassing experience to share with someone who appreciates Jamaican food and culture. Next time I’ll take the extra 5 minutes to go south on Weston road where restaurants and business serve the West Indian community pridefully. DO BETTER WE ARE TIRED OF THE NEGATIVE NARRATIVE ABOUT OUR CULTURES CUSTOMER SERVICE!!!!!

Had the escovitch fish and rum cake during a visit to Toronto and they tasted authentic and very delicious. Very friendly staff and alot of seating at the food court. Will definitely be going back to try other foods in their menu.

This is a hidden gem. One of my Favorite Jamaican restaurants in the GTA. The owners are so passionate about the quality of food they deliver l. I love it ❤️

I was looking forward to getting my red pea soup but the lady in the phone wanted to argue about the about of dumplin in the soup. Even after offering to pay more I was told that in a large I’ll only get 2. That’s ok. I’ll make it at home. Really upset because I used to love this place for the red pea soup and the shrimp pasta but the rudeness and abruptness I experienced on the phone along with being hung up on I’ll never go back there again. As a black community when it some to customer service we need to do better. Great food. Horrible customer service when the wife is answering the phones. The gentleman is great an accommodating. Very disappointed.

Truly a gem of Vaughan. There aren’t too many genuine, authentic, Jamaican restaurants in the city doing what they’re doing. If you want food that’ll make you feel warm through this winter you got to check this place out (will upload photos when I go back 😅)

I love to give great reviews, however I asked for plantains and I got 5 pieces only...I paid extra for it.. He did say he will give big portions… I believe they could have done a little better with the portions other than food is decent.

Must try for authentic Jamaican food. Everything was delicious and fresh. The customer service superb. Came to Orlando's for at least one meal a day during my holiday in Canada.