N S.
Yelp
I haven't wrote a review in a long, long time. This place warrants one. The customer experience is nonexistent.. They don't give access to Wi-Fi even though they will have you wait for an hour even WITH a reservation.. if you don't. have a reservation, 2.5 hours wait, ---no Wi-Fi. Even though they have TWO seporate networks and know their restaurant has ZERO cell servise, they won't allow guest to use their Wi-Fi (what kind of communistic crap is this) . This is a (so called) Japanese restaurant, not communist china. I asked management about the WiFi during my 2 hour wait and they said they wanted the focus on the restaurant. Don't dictate what you want me to focus on. You want me to focus on the 1 plus hour wait time, and the disgusting filth across the restaurant. Or is it you don't want your guest to access the WiFi to write reviews on what an awful restaurant you have because you know if they don't have access they will forget by the time they get home and have servise. At best this restaurant cleanliness is (-100) out of 10. The service is the worst, I've ever experienced in my entire adulthood going to restaurants. I've traveled the world and takes the place for worst. Chanel 4 news needs to do a segment. The waitress came by once after 30 minutes being sat and asked for drinks we received our drinks roughly about an hour after sitting down and then we never saw her again.. I actually had to get up and go get our own to go boxes for not only the table of 6 guest I brought , but for the other guest that joined us at the hibachi table. The reservation staff is beyond rude and non accommodating. One would receive better service in the COUNTY jail. The place is so rundown there is zero investment into refreshing the place.. the bathrooms are better in a public Porta Potty, mind you the average tab for two is over $100 here, not complaining abbot price but the experience and price should be somewhat equivalent. Not a single paper dispenser to wipe your hands in the restroom, just a McDonald's blow drier and some faucets that were installed backwards (I kid you not) . . The bar when you have to wait for two hours, it was some plywood assembly that they pieced together back in 1990, with a weaker beer selection then a dusted up RV in a tail gate. Everything about this place and I mean everything is just off, it's falling apart, it's disgusting.. What a shame as I've been coming here for over 13 years. Next time, I will bring my ice skates to be able to maneuver better across the greased floors (caution!) .. I've read comments here and there about if there was a minus one star, I now know; what that means. Lucky for Osaka, the lowest rating that is possible on yelp is a one star. You don't even deserve a one star, you have failed, but what do you care, it shows the moment a receptionist picks up the phone. I can guarantee you the county health department will be visiting the place. Take a look at the picture of the menu, I have attached here. It's so crumpled up and disgusting. I don't know how one could be expected to order off of it. It's missing a whole section that looks like a shotgun hole went through it.. this place is just absolutely disgusting. If this was the experience on the front end, where customers are, I could only imagine how the food preparation area is.. woof . On a positive note, the chef staff is awesome, I just feel terribly bad for them. They have to work under these completely disgusting communistic, lousy owners who don't give a damn about the place, its employees or its customers. It shows as they've already failed in a restaurant that they recently opened up in Detroit and had to quickly sell it because their zero ability to actually maintain a quality restaurant is prevailing. Communism is long gone in America Osaka owners, turn on your damn Wi-Fi., shame on you for such a dictatorship regime you run there. Your bathrooms are worse than a public outhouse in India. Your staff is trained to not give a F*#%k and you pay your staff to write positive reviews is the only reason you don't have a true 1 star on yelp.