Osprey

I had an amazing time during my self guided tour at Osprey. Whitney was all around helpful and friendly; she was the only one in office and did a phenomenal job. I enjoyed all the amenities, the terrace was gorgeous, and I had the opportunity to ask current residents if they enjoy living there and they do! If you’re looking to view or move into this community I strongly recommend coming to see for yourself instead of going based of reviews. Take this as your sign :)

I wish I never lived here. Upon move out, I was charged over $304.27 extra in the form of an “opening balance” which was unauthorized and unexplained, along with $282.46 of move out fees including utilities, painting, and cleaning ($586.73 total). In the beginning of the month that my roommate and I were supposed to move out, several duplicate charges were showing on our account for the month including two parking charges, two cable and internet charges, and two amenity use fee charges. After inquiries to the leasing office, we were told to pay a specified amount covering the current month’s rent, the previous month’s utilities, and the current month’s fees (parking, amenity use, internet). We paid the specified amount on time and followed up with an email to ensure that we paid what was expected and that late fees would not incur as there was still an incorrect balance on the account. Management was extremely vague stating that “everything will be adjusted accordingly” upon move out. Upon move out, lo and behold, we not only were charged with a late fee despite clearly paying specified amounts on time, but were charged the unexplained “opening balance” of $304.27. The painting charge included in the move out fees was over $100. We sent several emails (before moving out, upon moving out, and after moving out) in an attempt to understand “opening balance” charges and clear all balances, with no response. We also made attempts to call the leasing office with no response. Instead, we were sent to collections for $286.73. This is actively being disputed, and is impacting my ability to rent another apartment. The prospective landlord has tried to reach Osprey to verify this collection account with no response; I have done the same. This was truly an awful experience, and the only time I’ve experienced such negligence and unprofessional behavior from a community.

Yesterday I had the pleasure of touring this building, and I was absolutely blown away. The amenities are top-notch, and the views are stunning, offering a real sense of luxury and comfort. Each apartment has its own unique style, making it feel truly special. I also want to highlight the amazing service I received from the front desk staff, especially the young lady who went above and beyond to help me. Overall, I’m excited and looking forward to what this residence has to offer in the future!

I had an amazing experience at Osprey Apartments! From the moment I walked in, the atmosphere was welcoming and professional. A special shoutout to Whitney, the leasing agent she truly made the entire process smooth and enjoyable. She was friendly, knowledgeable, and went above and beyond to make sure I felt comfortable and informed every step of the way. Her positive energy and attention to detail really made the experience special. If you’re looking for a beautiful place to live with top-tier customer service, I highly recommend checking out Osprey Apartments and asking for Whitney!

I will start by saying when I lived at the property I didn't have any problems with the community staff and I enjoyed our occasional conversations. Beyond the staff my few years living at the property were a bit rocky. From parking deck issues (property claims they have zero control over even though you're paying them parking monthly) to general safety concerns that were never really addressed (understand there's only so much you can do to prevent crime in a city). I moved out because I no longer felt I was getting an experience worth the value I was paying. Prior to moving out I was provided a move out survey where I elected/check off the option to walk my unit with a member of the property team. I did not opt for the professional cleaning service because I 1.) kept my unit very clean 2.) felt any minor wear and tear I could repair prior to leaving. In the survey you could mark a date (and I believe time) where a member of the team would walk with you through the apartment. No one showed up. I went to the office where they explained they were busy and shared that unless there major damages that I would have nothing to worry about. I shared I still wanted someone to walk with me but eventually gave in. I cleaned thoroughly including painting any areas on the walls that needed maintenance after living there a few years (I used the paint that they provided me the information for from Sherwin Williams). There was one mark on the wall from a adhesive cord cover for my tv that took a layer of paint off the wall that I could not fix. Minor stove wear and tear (I cook a lot but cleaned to the best of my ability). I left the apartment confident I would be getting my deposit back minus the outstanding water/community space fees. After moving out I learned that I was not getting my deposit back and that I owed an additional $296 to cover dry wall damage, paint, and professional cleaning fees. As a reminder my deposit was $300 (so $596 in total). I tried communicating with the property directly sharing my frustration that they would not walk the unit with me so that I could fix whatever they had issues with prior to leaving. Not only did I mark that option on the move out survey but I'm genuinely someone who likes to leave a place nicer than how I found it so took offense to accused "damages". The communication with the property didnt really go anywhere and responses halted. I then started communicating with Equity Corporate which initially started off productive. The individual I spoke to reviewed the case and shared she could at least remove $75 from the charge. While I didnt agree with the fine as a whole I was appreciative of Corporate's understanding. However, after that call I never heard back from Equity Corporate. I left a minimum of 8 voicemails and sent several emails. I decided to send one more email to the property sharing this experience--its been 6 months now with no response. I received another survey asking about my experience--I shared all this and more yet never received a follow up. In October, I paid the fine and worked with my bank to dispute. The charge was successfully disputed due to lack of correspondence from the property/corporate office. Fast forward to December when I'm sent a letter from a third party agency requesting the money. Fine has been paid and I've learned a valuable lesson. If you want to live in the heart of west midtown (eventhough several businesses have closed) this is a great spot to live. I would argue the rooftop has some of the best views in the city. But when you decide its your time to move out do not opt out of paying the OPTIONAL $175 cleaning fee. Additionally DO NOT move out until walking with someone through your unit. You will be fined no matter how clean you leave the unit. Would like to share I know Im not the only person that has gone through this.

Just left my self-guided tour, beautiful apartment but the service i experienced was actually so poor. The woman at the leasing who was supposed to be helping us would not give us her name (possibly Whitney) so to describe her the african-American woman, shoulder length black bob hair, kinda slim wasn’t welcoming at all, was very unorganized, and made us not even care anymore to view the apartments.

Osprey has been wonderful since I moved in a few months ago. I really appreciate the maintenance team. Work order fixed within 24-48hrs. DJ and team will be there to fix the issue. Five stars!!

When I first moved here 3 years ago, it was great. However, now I’ve had to deal with roaches, people breaking in vehicles, and the smell of dog pee everywhere. Additionally, someone hit my car in the parking garage before and I was told there was too much motion that day and the cameras are motion detected so they couldn’t see who did it. If you want to sleep well at night and not worry about a busted window while you are trying to make it to work, DONT MOVE HERE. Not to mention guest have to PAY for parking. My mom paid for parking just to get her window busted out too. Every time it’s the same solution, a security guard who doesn’t GUARD. No compensation or better security.

Such a beautiful building. It has so much character and the part of town is up and coming. Staff was so helpful and kind. Planning my next move to the Osprey

I lived at Osprey since 2022. I never had major issues but if anything came up everyone that's worked here has always been helpful. If you spend time in the lobby like I do when getting coffee you'll witness that they are always busy helping people that come in or over the phone. I realize it's taking some time for the city to get a hold of the homeless population in midtown altogether but it comes with living in an urban environment. If you are a city person you will enjoy it here, there are tons of nice restaurants to walk to, entertainment, and mercedes benz is close by, you can get to the high way easily, if you prefer quiet and 0 crime your better off in a house in the suburbs.

The communication here is awful. I came 30 mins away to tour this place and couldn't get anyone in the actual office on the phone.. I was confused on how to get to the leasing office from the garage according to their instructions .. & no one was able to help out!

They have an Amazing maintenance team. Rico is always super kind, responsive, and helpful.

Homeless people sleeping in the stairs and management does not care about it or care to enforce that as trespassing. Pay 2k in rent for the homeless to sleep & trash the stairs. Elevator never works, so I fear walking down the steps because of the homeless issue. I told leasing off and they laughed as it was an issue. Music blasting all hours of the night. They claim there's security, I've ever seen them!

Don't live here. It's a great place to live when nothing is broken and you don't need management's help for anything. It all goes downhill the second that you need any sort of assistance. I did not have wifi for a month, and instead of helping me with the provider, they just insisted I was calling the wrong number. I was calling the correct number, but they refused to even help me figure out the true issue AND would not refund me for the wifi portion of my bill. I did not have internet from 8/29 to 9/26 and they did nothing to assist me or make it right. The reason my wifi went down is because there is a massive leak in my bathroom, but the maintenance man told me that the leak was most likely due to my upstairs neighbors mopping their carpeted floors above me. You can visibly see the ceiling beginning to cave in above the shower in my bathroom. Do not live here if you can't fix things yourself because they WILL NOT HELP YOU.

Keri is wonderful!! She has gone out of her way to make me feel at home even before I was a resident! She has always been there when I had a question or issue.

I came into the office and spoke with Carrie who was very rude. I will never live here and be treated the way that I was treated dealing with Carrie. I wasn't greeted upon entry and once I called back, she hung up in my face horrible experience and parking is a disaster. Avoid this place if you want to be treated with respect.

I haven't even moved in yet and I am not enjoying the quality of service from these apartments. I been trying to call nonstop for a week to get my acct number for my internet to them and every number available online they do not answer. I am supposed to move in a week and I'm worried they won't even answer the phone for me give me my keys? I would like for someone to contact me directly so I can get someone on the phone.