Holly H.
Yelp
Overall, a not so great experience here for a place that is rated fairly high.
When I entered the restaurant in late evening, no one greeted us even though the bartender was standing behind the counter near us. Had to wait 5-10 minutes before a man walked up to the bartender and appeared to be asking her something (later found out he was asking if we were waiting to be seated). She shrugged and looked at me inquisitively (rather than asking us if we wanted to be seated), and I told her we wanted a table for four.
They brought out a bread basket, but they forgot to bring the balsamic and olive oil (had to ask for it and pour it out ourselves, which is not the experience I would expect at a higher-end Italian restaurant).
The waitress eventually came to take our order, but while a member of my party was asking a question, the waitress left in the middle to talk to another member of the staff. This seemed pretty rude, especially since she barely started taking our order before she left again because if she needed to talk to that staff member, she should have done so either before she came to our table or after she took our order.
A member of my party had food allergies, and there were many options they could not eat because they were allergic to at least one component of many of the dishes. It was unfortunate that components could not be swapped out (i.e. swapping out one protein for another, perhaps with an up charge), but this was not entirely unexpected.
However, there were a few items on the menu that we were told had none of the allergens the member of my party listed, so they ordered one of those. Unfortunately, the waitress came back saying there was butter in the sauce and were asking if it was okay when we made it very clear that since it was an allergy, it was not okay. The person with the allergy even suggested bringing out regular tomato sauce, but the waitress went to the kitchen and returned saying that they cooking staff would make something without butter for her. Then, another member of the waitstaff brought out the dish and said the sauce had butter. We told the waitstaff that this was not okay, and after much discussion, they brought out tomato sauce like we had suggested earlier.
As for my food, it was pretty mediocre. I had the raviolis with salmon, and it was a small portion for the price. Another member of my party had the lasagna, which was also okay, but no different from a lasagna at a place with lower prices and better service.
I would not eat at this place again nor would I bring anyone with allergies here as they do not seem to be mindful of this issue. They do have gluten free pasta, but there are many ravioli options which they cannot make gluten free.