Cherie T.
Yelp
Let me start by saying this review is paradoxical, which perfectly describes our experience at Osteria Stella.
We decided to arrive at Brother Wolf an hour before our reservation because I was excited about Miracle in the old city. In tow were my husband & in-laws, as I suggested this was THE PLACE to go for our Christmas get together. Our cocktails were served in fun and festive tiki mugs and were tasty. Our reservation time came & went & we were informed that our table was not ready. No problem, as they brought us focaccia bread to snack on while we waited.
Once we were eventually sat at a table in Osteria Stella, we shared a terrific bottle of wine, appetizer, entrees, a side dish & desserts. We all had a wonderful time. OR SO I THOUGHT.
Four days after our visit, I received an email from Casey Clarke,
(Principle Server & Sommelier), letting us know that we were not invited back because of the disrespectful behavior we had shown the staff. I made the reservations, so I assume that is why I received the email. We were bewildered. What were our transgressions we wondered & you're probably wondering, too. We tried to relive the evening:
*Did we complain about the food? Send plates back to the kitchen? Demand to have free drinks or refuse the $125 bottle of wine we ordered?
NO. We enjoyed the food & ate all of it. The wine was terrific.
*Did we complain about the prices? Refuse to pay our bill? Dine & Dash?
NO. We spent well over $400 between the bar and restaurant, paid promptly and left a generous gratuity.
*Did we touch anyone inappropriately? Curse the staff out? Yell at our server? Complain to the manager? Annoy other guests?
NO. We departed in good spirits & wished everyone a merry Christmas as we left. I complimented them & said what a terrific time we had. I believe I even threw out phrases like " best meal ever".
We later learned that apparently, we were unknowingly disrespectful to our server & did not pay enough attention to her spiel. Additionally, I inadvertently belittled her by admiring her glasses. She was hurt. Also, as it turns out, our voices sound "mocking", which is news to me. It wasn't so much what we said, as it was our mocking tone that was condescending.
No one gave us any indication while we were there that anyone had taken any issue with our party. I'm still flabbergasted. It reminds me of the soup nazi from Seinfeld, except he turned Elaine away BEFORE taking her money. Osteria Stella took our money & allowed us to tip the very servers that later accused us of being horrible people. It's difficult not to feel personally offended.
As for the restaurant itself, it is small & intimate with homey, warm decor. The meatballs were pleasant. The much-touted lasagna was quite flavorful, but small & a tad bit dry. Our wine was lovely, albeit over-priced. Scallops were fine, but forgettable. Dessert was good. The most standout dish we had was the focaccia bread, which was also recommended by another reviewer. The sommelier that came to our table was capable & friendly with a warm smile. If I had to summarize, the portions are quite small with a nice flavor, but carry a high price tag. I've read about the exceptional service, however that was not our experience for obvious reasons. The real tragedy here is we had a nice time despite whatever weirdness was going on with our hypersensitive server that we were oblivious to while we were there.
The response from their end, (the reservationist was the person that eventually called us back after we called several times for an explanation), seemed inadequate & fairly flippant given the serious tone of their original email. After originally passing the matter off to other staff (his email was, verbatim: "I was not there.They will call you tomorrow to discuss this."), owner Aaron Thompson did email me a week later with nothing really to say other than he supported his staff. While that is a commendable principle, in this case the staff was in the wrong.
Please don't brag about being an inclusive, family-owned business when you treat members of your community the way we have been treated. We love our hometown & try to support small Knoxville businesses, which is why we were at Brother Wolf & Osteria Stella in the first place. For them to tell my almost 80-year-old father-in-law (who has lived in Knoxville his entire life, and certainly has contributed to this community) that he is not welcome back in their restaurant is shameful indeed. I've read all the press about the restaurant and perhaps it is more important to the owners to be highlighted and/or mentioned in a national magazine than it is to actually get to know & serve people that live in their 'neighborhood'. We were dismissed from their potential customer base easily & without fanfare.
Given the disingenuousness of everyone we dealt with at Osteria & how this misunderstanding grew out of control, I could never recommend it to anyone.